Mercedes-Benz of Orange County powered by Benzel-Busch

Thank you Eric and Thomas for your professionalism and dedication!!! Your work has been outstanding !!! I appreciate your time and efforts …, Thank you , Lory dedication!!! Your work has been outstanding !!! I appreciate your time and efforts …, Thank you , Lory More

Eric is great, he's there to help you not your typical sales man. Modern facility in convenient location with friendly staff. sales man. Modern facility in convenient location with friendly staff. More

I was told wrong information about having Mercedes Me Connect and whenever I reached out to Eric he don’t return calls. I don’t see myself returning to this location. Connect and whenever I reached out to Eric he don’t return calls. I don’t see myself returning to this location. More

Nice clean new dealership state of the art equipment nice place to buy a car or have it serviced place to buy a car or have it serviced More

Roger Pauletta is an outstanding salesman. He takes his time with his customers and doesn’t miss any details! He takes his time with his customers and doesn’t miss any details! More

Very welcoming and courteous. Nice showroom. Eric was friendly and personable and down to earth. From test ride to agreement on price and pick up of vehicle, it was a pleasant e Nice showroom. Eric was friendly and personable and down to earth. From test ride to agreement on price and pick up of vehicle, it was a pleasant experience because of Eric and subsequently Thomas. More

Very rude and unhelpful. Had a scratch on my car that was given to me like that and they refuse to help in anyway Had a scratch on my car that was given to me like that and they refuse to help in anyway More

As usual my service rep Frankie Devita was extremely helpful in getting my car serviced and back on the road. Great service! helpful in getting my car serviced and back on the road. Great service! More

The service was overall acceptable. I feel MB focuses more on what is convenient for the company and not enough on what could be convenient for the customer. This location rarely has I feel MB focuses more on what is convenient for the company and not enough on what could be convenient for the customer. This location rarely has loaners - which is an inconvenience. Not everyone has multiple vehicles. I called the service desk and asked if a shuttle was available to take me home. I was told "no, not on Mondays" (it was a Monday). This turned out to be incorrect. When I was asked if I was waiting on the Service B (4 hour service) I replied that I had to since there were no loaners or shuttle service. The service advisor informed me that a shuttle was available. There appears to be miscommunication between the service desk and service advisors. Recently, MB began charging a 3% fee for card usage. So, to not pay that, I brought a check. I was told checks are not accepted. Another example of what is convenient for MB but could be inconvenient for the customer. In the end, my vehicle was kept 24 hours for a Service B. I feel that I am paying and waiting more and receiving less service. More

That’s was excellent and people was very friendly and I am delighted that’s why I like to come back am delighted that’s why I like to come back More