Mercedes-Benz of Orange County powered by Benzel-Busch

Reliable, straightforward experience. My experience at MB OC was low stress and easy, could not have asked for more in a car buying experience. They took the time to explain everything an My experience at MB OC was low stress and easy, could not have asked for more in a car buying experience. They took the time to explain everything and get everything set up. Highly recommend! More

excellent location for us being close to our home. Pleasant environment, friendly staff. We are very pleased to be connected to Nick (sorry, do not know his last name) who originally sold us the auto Pleasant environment, friendly staff. We are very pleased to be connected to Nick (sorry, do not know his last name) who originally sold us the auto and thus is available for any help that we may need. It is also good to know in advance the time service will take which in our case was less than 2 hrs. Since we have only one car, it was easy for us to stay there than dropping the car for pick up later, By the way, it is good to have healthy snacks to partake while waiting. Missing this time was the water bottles that were available in our previous visits.. More

Very friendly, knowledgeable service team. Showroom is extremely clean and well run. Wait was a bit long Showroom is extremely clean and well run. Wait was a bit long More

Service leader Frankie D. is the absolute best. Always positive and helpful. Never a problem and Caiya David as well. Couldn’t say a single negative word. Stellar service. is the absolute best. Always positive and helpful. Never a problem and Caiya David as well. Couldn’t say a single negative word. Stellar service. More

Great service; professional staff. Disgusted that they now charge a 3% surcharge for paying with a credit card. Rather insulting given the cost of routine maintenance at the dealership Disgusted that they now charge a 3% surcharge for paying with a credit card. Rather insulting given the cost of routine maintenance at the dealership. In the future I’ll be bringing in a truck load of dollar bills to cover the bill. More

Service was excellent through the entire process. Scheduling, drop off, communication throughout and pick up all went well. Thank you Frankie. Scheduling, drop off, communication throughout and pick up all went well. Thank you Frankie. More

The only issue I faced that I wasn't knowing that Saturday is only for express service and other services can be done only on weekdays. Other than that, it was great. Saturday is only for express service and other services can be done only on weekdays. Other than that, it was great. More

Mercedes-Benz of Orange County provided exceptional service when i brought my 350GLK in for minor repairs. i was scheduled for service in a timely fashion. i was offered a loaner vehicle so that i wou service when i brought my 350GLK in for minor repairs. i was scheduled for service in a timely fashion. i was offered a loaner vehicle so that i would not be inconvenienced. the representative explained the issue with my car and kept me informed of the progress. i will definitely buy my next Mercedes from this dealership. More

An excellent professional service, except imposing surcharge upon a war veteran. An surcharge i never experienced in other dealers. surcharge upon a war veteran. An surcharge i never experienced in other dealers. More

From the moment I walked into the showroom, I was comfortable. Sales people were on the floor and greeted us with warm smiles. We walked around and looked and touched!! All at our leisure. I felt no comfortable. Sales people were on the floor and greeted us with warm smiles. We walked around and looked and touched!! All at our leisure. I felt no pressure…it was awesome! We were then approached by the manager and he introduced himself and welcome us to Mercedes Benz and then introduced us to our sales person Eric. He was fabulous!! He listened and appeased me. He gave me options and was in no hurry to “close the sale.” Eric was warm and funny but most of all knowledgeable of Mercedes Benz. He gave me some very helpful hints on the car and its functionality both in performance and its technology!! I cried when my car died on me and felt like I wouldn’t love another like I loved my old car. (Boy was I wrong) I totally love my new car! We sat with Thomas in the finance department, he was spectacular. Very knowledgeable, helpful and professional! Best of all, now I feel like I am part of a new family at Mercedes Benz. I know that if there ever is an issue I can count on them to help. I will definitely be recommending Mercedes Benz of Orange County! More