Mercedes-Benz of Orange County powered by Benzel-Busch

My initial interaction with my service rep was a bad one. My advisor starts his conversation in the following way. We have good new and bad. Listen I am 56 years of age and that didn’t fly well with me. Whic My advisor starts his conversation in the following way. We have good new and bad. Listen I am 56 years of age and that didn’t fly well with me. Which resulted in me checking and double checking his everything he said. My car had a aftermarket warranty which my service rep said he not familiar with the company. My vehicle was in the dealership for approximately 1 month before any work was done on it. After a month of calling the warranty company to follow up on what the dealership wasn’t doing I became fed up so I had my son who held the same position as the service rep call to refresh my service rep on how to deal with warranty companies. This was a short term resolution because the the games continued. Due to the cost of the repair the warranty company sent an appraiser out, which is not about the ordinary. The funny part of this was when I was informed of the conversation which occurred between the service and the appraiser. In short the service rep had worked with the warranty company prior for wheel and tires. I believe being truthful up front would have made my interaction with the dealership more pleasant. More

Excellent service. . everything was completed in a timely fashion. Car came out looking brand new. Thumbs up. Thank you so much . everything was completed in a timely fashion. Car came out looking brand new. Thumbs up. Thank you so much More

As always prompt staff engagement. Knowledgeable and super welcoming. Would recommend as a good place to purchase and service a car from. Knowledgeable and super welcoming. Would recommend as a good place to purchase and service a car from. More

The customer service on each level of the dealership is superb however it's the dealers choice of subcontracting for body work and hands-on automotive servicing of the vehicle at the dealer I'm dissatisfie superb however it's the dealers choice of subcontracting for body work and hands-on automotive servicing of the vehicle at the dealer I'm dissatisfied with. A year ago from this time, the vehicle required body work from an insurance claimed accident, but I had to return my vehicle to redo partial repairs. In the past, for routine service, I haven't had any issues with the work performed by the mechanics on site. However, recently the vehicle required routine maintenance and the VIN detected a recall in which the dealer so called remedied while the vehicle was checked in. I also had some other optional things and mandatory services performed on site and after almost two weeks my vehicle was returned with driver ability issues and in a dangerous operating state. I drove it into the dealer fully operating and satisfied with my vehicle, yet had to have it towed the second time to return for them to diagnosis and correct the poor workmanship performed on the vehicle. The vehicle was fine with no driving complaints prior to being checked in. Upon return the vehicle was not driving as it should. It was malfunctioning, the check engine light illuminated multiple times and the engine oil level light illuminated as well. It was a terrible a traumatic experience. I have children including a really young child (2yrs old) and a special needs child in which I use my vehicle to safely transport for parenting duties and functions. I also experienced a terrible accident years ago in which the front wheel drive vehicle I was operating at that time consequently was deemed totaled from hydroplaning in the rain and since then I decided to drive an All wheel drive vehicle for safety and comfort. I since joined the Mercedes family in (2015). This ordeal has been a disappointing one and after my third Mercedes I have never experienced anything as this. I'm deeply dissatisfied this time around and it's a shame if I should have to bring my vehicle for servicing other than in my home county. More

Thank you MBOC! You guys are amazing. Incredible, personable service, flexible and professional. Chris, Omar, Katie & Kayla - you were all wonderful. Great coffe You guys are amazing. Incredible, personable service, flexible and professional. Chris, Omar, Katie & Kayla - you were all wonderful. Great coffee and pastries while you wait, cozy lounge and just an overall fantastic experience. More

Our Sales Rep Eric Makofsky was extremely helpful and professional. He addressed our needs and concerns and looked to make sure we were comfortable with our decision. I would recommend his services to an professional. He addressed our needs and concerns and looked to make sure we were comfortable with our decision. I would recommend his services to anyone. More

Very professional diagnosis and servicing of my ML320 diesel. Warranted claim was honored without question. Service Advisor Scott Bateman was knowledgeable and communicated updates regularly. Excellent s diesel. Warranted claim was honored without question. Service Advisor Scott Bateman was knowledgeable and communicated updates regularly. Excellent staff interactions from all connected to my service, drop-off and pick-up. It is comforting to know competent diesel technicians can be found in this dealership. Kudos also to the leadership of the Service Dept. especially to Frank for addressing my past questions. Thank you! More

Customer service was tops! ! Scot you are the best. Services timely completed and well.comfirtable ! Scot you are the best. Services timely completed and well.comfirtable More

Although my service advisor was excellent, problem with my 2020 S560 was 2 defective manufacturers Goodyear tires. Both went flat at same time with irregular very long seperation between groove and tire. H my 2020 S560 was 2 defective manufacturers Goodyear tires. Both went flat at same time with irregular very long seperation between groove and tire. Had tire insurance but they refused covering new tires as they deemed it manufactured defect. Ok so Mercedes should replace at no cost, right? Tires only had 21k miles. Well not only did I have to pay for new tires they made me pay for alignment as well. Very disappointed in the nickel and diming when spending $100k on a vehicle. More

Love the the staff everyone is so nice and helpful they take the time to make sure that you get the best option for what you need take the time to make sure that you get the best option for what you need More