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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 810 reviews
Verified Customer
January 26, 2024
Roger Pauletta is an outstanding salesman. He takes his time with his customers and doesn’t miss any details! He takes his time with his customers and doesn’t miss any details! More
by NICIKAMINU
January 26, 2024
Very welcoming and courteous. Nice showroom. Eric was friendly and personable and down to earth. From test ride to agreement on price and pick up of vehicle, it was a pleasant e Nice showroom. Eric was friendly and personable and down to earth. From test ride to agreement on price and pick up of vehicle, it was a pleasant experience because of Eric and subsequently Thomas. More
by PANDE2
January 25, 2024
As usual my service rep Frankie Devita was extremely helpful in getting my car serviced and back on the road. Great service! helpful in getting my car serviced and back on the road. Great service! More
by EI0
January 24, 2024
That’s was excellent and people was very friendly and I am delighted that’s why I like to come back am delighted that’s why I like to come back More
by RAJKO_ELJUGA
January 24, 2024
The service was overall acceptable. I feel MB focuses more on what is convenient for the company and not enough on what could be convenient for the customer. This location rarely has I feel MB focuses more on what is convenient for the company and not enough on what could be convenient for the customer. This location rarely has loaners - which is an inconvenience. Not everyone has multiple vehicles. I called the service desk and asked if a shuttle was available to take me home. I was told "no, not on Mondays" (it was a Monday). This turned out to be incorrect. When I was asked if I was waiting on the Service B (4 hour service) I replied that I had to since there were no loaners or shuttle service. The service advisor informed me that a shuttle was available. There appears to be miscommunication between the service desk and service advisors. Recently, MB began charging a 3% fee for card usage. So, to not pay that, I brought a check. I was told checks are not accepted. Another example of what is convenient for MB but could be inconvenient for the customer. In the end, my vehicle was kept 24 hours for a Service B. I feel that I am paying and waiting more and receiving less service. More
by ADRIAN.MAULL
Employees Worked With
Frank Scott
January 23, 2024
Frank was amazing amazing the dealer was fast and price was right 10 stars if possible was right 10 stars if possible More
by Ivan
Employees Worked With
January 21, 2024
Eric,Chris,Frankie,Scott,Thomas,Justin,& Miguel were very helpful and kind and made my experience a good one. helpful and kind and made my experience a good one. More
by fsacheli
Employees Worked With
Other Employees :
Eric Chris Justin Miguel Ronnie, Caiya Davis, Frank Scott, Walter Pensa
January 21, 2024
Brought my car in for the annual state inspection. Everyone was friendly and the inspection was done quickly. The waiting area is very comfortable. Everyone was friendly and the inspection was done quickly. The waiting area is very comfortable. More
by TUXEDOLODGE
