Mercedes-Benz of Orange County powered by Benzel-Busch

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that your experience with us, especially with Eric and Thomas, was so pleasurable. Making the car-buying process smooth and easy is our goal, and it's fantastic to know that Eric's professionalism and Thomas's excellent service contributed to your satisfaction. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We're thrilled to hear that you found our service center to be clean and efficient, and that you had a pleasant experience in our waiting area and restroom. Providing a comfortable and welcoming environment for our customers is important to us, and we're glad that our efforts contributed positively to your visit. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that your experience at our dealership was stress-free and comfortable. Providing a seamless and enjoyable experience for our customers is our top priority, and we're delighted that our team, especially Victor, was able to make that happen for you. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott and our team at the Mercedes-Benz dealership provided you with responsive and excellent service, ensuring that your needs were met on time. Customer satisfaction is our top priority, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience and that Emari provided you with professional service while keeping you informed throughout the entire process. Customer satisfaction is our top priority, and it's wonderful to know that E'mari's communication and professionalism contributed positively to your experience. We'll be sure to pass along your kind words to E'mari. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott B provided you with exceptional service characterized by both great competence and tremendous courtesy. Scott is truly an asset to our team, and we're grateful for your recognition of his outstanding service over the years. Your recommendation to recognize his contributions is greatly appreciated, and we'll certainly pass along your kind words to him. We agree that his exceptional attitude and follow-through make him a standout member of our team. Thank you for choosing us, and we look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're glad to hear that Mercedes-Benz of Orange County has been able to support you with repairs on your Class B camper Sprinter, even though you purchased it from another state. Keeping you informed about the progress of repairs is important to us, and we're pleased that our team has been able to provide you with updates along the way. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're truly sorry to hear about your experience, and we apologize for any inconvenience or frustration caused. Providing exceptional service is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Your feedback is invaluable to us, and we take it very seriously. We assure you that we are investigating this matter internally to address any lapses in communication and service quality. Our goal is to ensure that every customer receives the highest level of professionalism and care. Please know that we strive to uphold the Mercedes-Benz brand's reputation for excellence, and we are committed to making things right. If you would be willing to discuss your experience further and provide more details, we would greatly appreciate the opportunity to learn from it and improve our service. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service team and parts department. Providing helpful assistance and ensuring your satisfaction are our top priorities, and we're glad that both departments were able to meet your needs. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Scott provided you with professional service and addressed all your questions. Ensuring our customers feel well-informed and supported is a top priority, and it's fantastic to know that Scott and our staff were able to meet your needs. We'll be sure to pass along your kind words to Scott and the rest of our team. Warm regards, Michael Hill mhill@benzelbusch.com