Mercedes-Benz of Oklahoma City

Excellent service. When Imfirst called the Mercedes service department, I was disappointed that nobody called me back...even though Imtold the lady that I was stranded a When Imfirst called the Mercedes service department, I was disappointed that nobody called me back...even though Imtold the lady that I was stranded at home and needed a quick resolution. I called back and thic time Haley answered the phone and apologized for the lack of follow-up, set me up for a loaner to be delivered to my house and also set up a tow to bring my car to the dealership for repair. I was very impressed with her professionalism and client relationship skills. Nick, my service rep, followed up,and updated. Me continuously until,the vehicle was ready for pick-up. Great job! More

Customer service The Mercedes dealership had provide us with excellent service for tha last 10 years. The service technician pay attention to details and the service The Mercedes dealership had provide us with excellent service for tha last 10 years. The service technician pay attention to details and the service supervisors are well communicate about status of the vehicles and answer questions in a nice manner. More

Disappointment Having owned a Lexus" for many years, my experience with this dealership was a big, big disappointment. Number one, I wanted the "shipping grease" re Having owned a Lexus" for many years, my experience with this dealership was a big, big disappointment. Number one, I wanted the "shipping grease" removed from the door openings. Number two, I wanted the interior wiped down and the mats vacuumed. Vacuumed perhaps, but not under the front mat, and it certainly the interior was not wiped down. A tire losing pressure was totally ignored stating "we don't fix flats, don't bother us with it." The gentleman who greeted us seemed very busy and stated rather bruskly that we had changed the time of our appointment, while I noticed workers chatting idly in the back part of the area. The wash of the exterior was just run through the water, leaving insect specs on rearview mirrors, etc. No snacks in waiting room was another "lack" in making my comparison with Lexus. The service I requested was to repair a recall of the seat belt. I assume that was done. More

Mercedes E 300 repair and window tint I always have such prompt service and am pleased time after time. My loaner car process went quick and smooth. I have had terrible times at other car I always have such prompt service and am pleased time after time. My loaner car process went quick and smooth. I have had terrible times at other car dealers like Infinity where they loaned me a car with a flat tire and I got stranded without a spare, I know that would NEVER happen with Mercedes. Lance was kind and knowledgeable. My car returned to me impeccable and clean. Thank you!! More

Excellent I have been with this dealer for more than 14 years now. Lot of positive changes have been made for me to give an excellent review. This time I came i I have been with this dealer for more than 14 years now. Lot of positive changes have been made for me to give an excellent review. This time I came in for my windshield replacement. I love their new texting communication. Anyway, Michael was superb in communicating back to me and updating me. When I was coming to pick my car back up, I was trying to allocate time to get a new pike pass. To my surprise , they had managed to preserve my old one and re-install it on my new one. This was not done 3 years ago. I really appreciated it. Sometimes small things like this goes a long way. Similarly, my radar detector was also re-installed. Both of these things didn't happen 2-3 years when I. came in for the same thing. So a very happy customer and highly appreciate it. More

Clean up My ML-350 was in for 30,000 service. On pick-up, I did not notice several areas of grease/hand prints along the headliner. I contacted the service d My ML-350 was in for 30,000 service. On pick-up, I did not notice several areas of grease/hand prints along the headliner. I contacted the service dept. who asked that I bring the vehicle in for clean up and the use of a loaner vehicle. No questions asked. Vehicle was detailed inside and out. It looked NEW! Thank you for correcting this item without hassle! More

Adjust headlights and repair broken latch. John Gray is my husband. The service was done on my car. It is time for the B maintenance and there is a rattle I would like to have checked. Kar John Gray is my husband. The service was done on my car. It is time for the B maintenance and there is a rattle I would like to have checked. Karen James More

Very accomidating Always accomidating and professional. Whether your in for service or purchasing a new car you are kindly greeted and you know your in good hands Always accomidating and professional. Whether your in for service or purchasing a new car you are kindly greeted and you know your in good hands More

Christina Griffin Deborah, is so helpful , great customer service and so friendly!! I would recommend her anytime. SHE IS also very knowledgeable. She will answer any q Deborah, is so helpful , great customer service and so friendly!! I would recommend her anytime. SHE IS also very knowledgeable. She will answer any question there is to mind with out any trouble. More

Unparalleled Service ! Brought my 2014 ML350 in for a 60,000 Mile Service. Although we recently acquired a 2018 E400A4 Cabriolet this was the first time using the Service D Brought my 2014 ML350 in for a 60,000 Mile Service. Although we recently acquired a 2018 E400A4 Cabriolet this was the first time using the Service Department at MBOKC since moving here from Hilton Head Island, South Carolina. Nick Bankston was my Service Consultant. Nick took care of everything, keeping me informed throughout the process. He was Professional, Courteous and Patient with me as my vehicle needed rear brakes in addition to the normal service. It's comforting to know that our vehicles and our safety are being handled by professionals! More