Mercedes-Benz of Oklahoma City

Mercedes brakes My ML350 needed brakes. I always work with Lance in service. He is very knowledgeable and very helpful. I feel confident that my vehicle is being take My ML350 needed brakes. I always work with Lance in service. He is very knowledgeable and very helpful. I feel confident that my vehicle is being taken care of and I am being told honestly what needs to be done. I always have a great experience at Mercedes of OKC. More

Took almost a month, but it runs Work was accomplish , have not had to send it back to correct something, and had one on one with the mechanic that did the job. Yes still needs a fe Work was accomplish , have not had to send it back to correct something, and had one on one with the mechanic that did the job. Yes still needs a few things repaired, takes MONEY. Mr. Brown could call to inform why it's taking so long for the repairs. I loaded car on a trailer and hauled it to dealership. A man who worked in the detail, area helped me load it, after service preformed, by directing so I could get the car centered. More

You've moved too far away. I bought a new Cadillac XT5 the Monday after my Safety Recall Service (and another repair that had been done 3 times before...). Service took 2 days I bought a new Cadillac XT5 the Monday after my Safety Recall Service (and another repair that had been done 3 times before...). Service took 2 days to complete. No car provided but 2 very nice drivers took me home & picked me up the next day. You have moved your dealership too far north to keep my business. It's a shame Mercedes has no regard for people who live in south OKC or Norman. AND...every time I've had my car in your shop it either costs me $1,200.00 OR you try to sell me $1,200.00 worth of tires. That does get old...the up-sale. Bob Moore Cadillac has always treated me like I was special ... since my first Cadillac in 1973. More

They go out of their way to help you. I can’t say that my problem was corrected with the adaptive cruise control but they tried. They worked on it 4 different times and kept it for more t I can’t say that my problem was corrected with the adaptive cruise control but they tried. They worked on it 4 different times and kept it for more than 3 days twice but the cruise goes off for no reason. It can be turned back on after going 4-5 miles. It is very sporadic. I don’t know if anyone called MB factory. More

Mercedes Service We have our GL550 as well as our new Mercedes Sprinter Thor Motorhome serviced at MB of OKC and they are wonderful. Honest, reliable and caring toward We have our GL550 as well as our new Mercedes Sprinter Thor Motorhome serviced at MB of OKC and they are wonderful. Honest, reliable and caring towards us each time we cone in for service. Work is always done quickly and correctly the first time. The people are kind, caring and respectful. Keep up the good work. Regards, Dave & Debra Holley More

Great service, buying, and parts department! I recently purchased a new car and the experience was great. I had a couple of issues that needed to be addressed in the service department. My servic I recently purchased a new car and the experience was great. I had a couple of issues that needed to be addressed in the service department. My service advisor, Lance McHenry went above and beyond to help me. I have also made purchases in the parts department the last two times and they even ordered a shirt in my size for me. Five stars! More

Replacement of Voice Control Module Nick and the parts manager were very helpful, he kept me posted on the arrival of parts and completion of repairs. I really appreciated the loaner ca Nick and the parts manager were very helpful, he kept me posted on the arrival of parts and completion of repairs. I really appreciated the loaner car. Ron White replaced the batteries in my key, More

Best car buying experience ever I have purchased my family's last two vehicles from this dealership, both from James Maltos. I have been to other dealerships and the professionalism I have purchased my family's last two vehicles from this dealership, both from James Maltos. I have been to other dealerships and the professionalism and courtesy demonstrated by James blows any competition out of the water. James takes the time to find out what you are looking for in a vehicle and will do everything possible to help. Both times the process has been incredible; no pressure, incredibly fast, and friendly. I highly recommend Mercedes Benz of OKC to all my friends and I plan on buying any future vehicles from James. More

Mohhamad Alam is a great guy & super helpful I'm a long-time Mercedes owner in SF. I was in OKC & needed to figure out if a family member's medical device would fit in the trunk of my roadster be I'm a long-time Mercedes owner in SF. I was in OKC & needed to figure out if a family member's medical device would fit in the trunk of my roadster before they visited me in SF. I asked sales guy Mohhamad Alam if I could bring the device by to test. Even though he was *very clear* that he was not going to make a sale since I live in SF & already own a Mercedes he went to more than a little trouble to find my roadster in their inventory - they only had one, a CPO version - & hunt it down in service & find out when it would be available to give a try. If this guy went to so much trouble just to help someone out imagine what he'll do to help YOU if you are in the market to buy - go buy a car from this guy, he's awesome & he'll do you right! More

Outstanding Not sure how you do it, but your service department vehicle attendees/greeters NEVER disappoint me including today! They are amazing always! They are Not sure how you do it, but your service department vehicle attendees/greeters NEVER disappoint me including today! They are amazing always! They are there to open my door sometimes before the car comes to a stop, personally escort me back to my car and always in a good mood and upbeat. They always do a great job. Other organizations could learn a lesson from this level of customer service. THANK YOU! Lance Mc Henry Simply the Best Customer service rep !! I love how he continue to keep me in the loop about the progress of my vehicle. every day I got an update, he made me feel like family. More