Mercedes-Benz of Northlake

My experience at Mercedes-Benz northlake was awesome. Every one on staff the day I purchased my vehicle was extremely nice. Chad took the time to introduce me to his manager who was equally nice, negotia Every one on staff the day I purchased my vehicle was extremely nice. Chad took the time to introduce me to his manager who was equally nice, negotiations went smoothly. I was very comfortable with the final sale price and trade I of my vehicle. Chad took the time to walk me through the features of my new car, introduced me to the service team, explained to me what I needed to do when it was time for maintenance. He followed with me after several weeks of my purchase to make sure I was satisfied with my purchase, never experienced that from other dealerships. It was the best car buying experience I had in a long time. Great team! I appreciate their customer friendly atmosphere, will definite make future purchases there. More

The dealership is pristine in every sense: cleanliness of its facility, attentiveness of its staff, knowledge of its products. My client adviser was Alexis Greene; she met me in the lot in front of the deale its facility, attentiveness of its staff, knowledge of its products. My client adviser was Alexis Greene; she met me in the lot in front of the dealership with a pleasant smile and a positive handshake. From that point on Alexis took extremely good care of me; was never pushy, was always willing to help (and she would, without fail, find the answer to anything she didn't immediately know herself). This made a lasting impression on me: her honestly created a bond of trust between us. I have spent half of my fifty years working in the automotive industry, have worked in several dealerships in England (including BMW and Ferrari) and I can genuinely say that Mercedes-Benz of Northlake (Charlotte, NC) is the finest example of the genre I have encountered. More

My best car buying experience ever. The staff is extremely professional, welcoming and friendly. My salesperson, Chad, is fabulous and above all so very helpful with everything before during and af extremely professional, welcoming and friendly. My salesperson, Chad, is fabulous and above all so very helpful with everything before during and after the sale. The facility is also very beautiful, inviting and comfortable. Will come here for my next vehicle without hesitation. More

Chad Woods made the experience of buying my new car great. No stress. I felt like family. I would recommend him to everyone. I will return to the dealership for my next purchase. great. No stress. I felt like family. I would recommend him to everyone. I will return to the dealership for my next purchase. More

I was thrilled when the Huntersville Mercedes Benz deaiership opened and could not be more pleased with the service and support I have received. I have been a Mercedes owner since 1986. In 2013 I be deaiership opened and could not be more pleased with the service and support I have received. I have been a Mercedes owner since 1986. In 2013 I began my search for a new Mercedes (wanted a used one with low mileage) and had the pleasure of working with Rob Bacharach. Rob has been most attentive in providing guidance and finding the vehicle that will fit my current life style at my age. He would email me with pictures of cars that were candidates for me and, although I kept changing my mind as to what Mercedes model I really wanted/needed, he continued to aggressively pursue finding one that I would be happy with, would enjoy, and would be safe in. In November he found the right one. The sale was very professionally handled.....fact driven without emotion. Since that point in time Rob has reached out to me to ensure the car is working properly and promptly follows up on any questions/requests that I have. As you get older change becomes more difficult but I can honestly say this was a very seamless/painless process. Many thanks to Rob for his exemplary support. More

Jim was great to deal with and the entire sales process was very pleasant and there was absolutely no pressure. My impression of Jim and the entire team I met was a favorable one. Everyone was professional was very pleasant and there was absolutely no pressure. My impression of Jim and the entire team I met was a favorable one. Everyone was professional and I would highly recommend this dealership if you are in the market for a M-B. More

I initially visited this dealership in late 2012. I was I initially visited this dealership in late 2012. I was browsing vehicles while getting my car serviced. I was assisted by Rob Bacharach. He was so I initially visited this dealership in late 2012. I was browsing vehicles while getting my car serviced. I was assisted by Rob Bacharach. He was so kind and patient. Answered my questions in detail and showed me several vehicles. This despite the fact I made it clear I was not in the market to make a purchase anytime soon. I spoke with Rob a few times by phone over the next several months. I again visited the dealership Summer of 2013, again I found Rob to be helpful. He had that perfect balance of wanting to help with decisions and be informative with out being "pushy". He availed himself to me on several occasions without any guarantee of a sale. Needless to say when I was ready to make a purchase I did call Rob. As expected he did all he could to make the process go smoothly and efficiently. He and the dealership worked with me on all aspects of the buying process and I walked away completely satisfied. I would definitely recommend this dealership and Rob Bacharach. In edition to Rob I was assisted in learning all about my new vehicle by Jamal who was also thorough and patient. Taylor in service also did a great job. I must say everyone at the dealership was awesome. More