Mercedes-Benz of Northlake

Visited the parts department the front counter and Terry was very helpful and knowledgeable about my car was very helpful and knowledgeable about my car More

Simply the most exemplary service I have ever received. The courteous and knowledgeable staff, across service and sales is beyond measure. Will not go anywhere else! The courteous and knowledgeable staff, across service and sales is beyond measure. Will not go anywhere else! More

Best sales and service around. Staff is courteous and knowledgable. Store is very clean. Highly recommend. Staff is courteous and knowledgable. Store is very clean. Highly recommend. More

Terence help me find a Parts and need to keep my old vans running like a new one. Great customer service! running like a new one. Great customer service! More

I feel valued and appreciated every time I have a service or parts need. Terrence Kimble and Chris Linares are excellent at their jobs. or parts need. Terrence Kimble and Chris Linares are excellent at their jobs. More

PLEASE READ THIS…. .Please do not go here for any oil change or service repairs. I took my E350 two Saturday ago to get an oil change. Right after my oil change I drove .Please do not go here for any oil change or service repairs. I took my E350 two Saturday ago to get an oil change. Right after my oil change I drove to South Carolina to spend the night at my brother house. I left the car in his garage until Sunday morning when I was ready to leave. When I turned on my car Sunday mornings my car had a slow start. It sounded weird so I was like oh that’s weird… I left it running for a while. I got into to my car and as I drove down the block my brake light came on and I realized that my brakes became very soft. I pulled over into a parking lot and pop my hood. The first thing I noticed is that the plastic covering and my intake were not attached on properly. So I started connecting up the plastic and intake back together. I looked at my brake oil reservoir and I realized it was low. So I was like no big deal let me just tap it up. So I bought some brake oil, tapped it up and then went on my way back home to Charlotte. On Monday morning I jump in the car to go to work. As I am about a mile away from my house the brake light came up again. When I got to work I checked the brake fluid reservoir my brake oil was low again. I called the dealer and they said that they can get me in right away. They also stated that they will be able to book me a ride to work. As I got back to the dealer the advisor is stated that they didn’t do that… Things got a little heated. So I asked then to please book me a ride to work as they promised. I was at work the whole day and they didn’t call me. I called them at 3:30 and got a representative. I ask the representative if she can get some one to call me back. The manager called me back and stated that my car had rusted pipes that why my car is leaking and they quoted me a repair fee of over $4500 to get my car repair. Prior to taking my car to Northlake Mercedes Benz I never had any oil leak. I recently had an oil change at Greenville SC dealer about 4 month ago and they told me that my car was in a great condition. At that time I was living in SC and working in NC so I put on alot of mileage on my car. My car never had any issue, it is just that my service B light came up which means an oil change and etc is due. So I decided to take it to North lake which is closer to where I live now. I only have one car to currently and it is very unsafe driving around with soft brakes and with my car not stopping properly. They are sticking with there story that my pipes pipes are rusty but if my pipes were rusty I am thinking wouldn’t I have a slow leak and wouldn’t they have noticed it within the first inspection when I initially brought my car in for the oil change. I don’t understand how comes all of a sudden I have a major oil leak in which I have to be adding break fluid to my car every two days. This is ridiculous. I did not have this issue prior to my oil change. I am hoping that they can help to rectify this issue out without us needing to go through the court of law. PLEASE SAVE YOURSELF THE HEADACHE. DO NOT GO HERE More

This was an amazing experience due to Bradley Coppola. He was so helpful and no pressure. We set out to buy 1 Mercedes…and bought 2 because we love the brand and the team at Hendricks! He was so helpful and no pressure. We set out to buy 1 Mercedes…and bought 2 because we love the brand and the team at Hendricks! More

The products, people and services have all exceeded expectations. We bought one vehicle and we’re back for a second a few days later. expectations. We bought one vehicle and we’re back for a second a few days later. More

Thank you for resolving the issue. I am happy that the the team worked with us. I am happy that the the team worked with us. More

Extremely horrible experience with parts. You are basically just money. If I could turn back the hands of time, I would have never brought my business to them. You are basically just money. If I could turn back the hands of time, I would have never brought my business to them. More