Mercedes-Benz of Northlake

Best car buying experience Just want to thank Mercedes-Benz of North lake, I bought a 2014 C 250 from DeMarco Crump and that was the best and most pleasurable car buying experie Just want to thank Mercedes-Benz of North lake, I bought a 2014 C 250 from DeMarco Crump and that was the best and most pleasurable car buying experience I have ever had. Although I was pretty upside down in my 2011 Cadillac Esclade ESV , Demarco and Jacob kept looking and working the deal to get a little closer than they were at first. Demarco made every step of the way comfortable with my wife and I and kept us informed and treated us with the up most respect.I have had many cars in my life and bought several new ones and traded many times and by far Demarco and the North lake Mercedes-Benz staff made this experience one I can truly feel good about, I didn't leave there thinking or wondering dang should I have not done that or should I have did something different And Jacob made the paperwork smooth and painless and was very polite and great to work with and Jahmal Hemphill was great in walking up through the how to use our New Mercedes and how to operate all the bells and whistles, Jahmal was informative and took extra time to make sure I was completely comfortable with my new car. Over all, Amazing Staff at North lake and my wife has a 2007 C 230 Benz and Yes we will go through Mercedes Benz of North Lake when we buy a new Mercedes and hope Demarco is still there so he can sell us a new car for my wife Thanks again V/R Eric Ross More

Great experience that matches a great car My husband and I met with Rob several months ago looking for a GLK. He kept us informed about what was available, but was not aggressive. When I saw My husband and I met with Rob several months ago looking for a GLK. He kept us informed about what was available, but was not aggressive. When I saw an SUV I was interested in we were able to meet with Rob again. It was nice to have the same sales person every time. The GLK needed some touch ups before we could take it home. Rob kept us informed through the whole process. There is a level of expectations that come with driving a Mercedes and buying one, Rob did not disappoint! When picking up the vehicle Jahmal walked me through all of the features of the car. He answered all of my questions and made me feel comfortable in my new car! More

Outstanding People = Outstanding Customer Experience I've been buying vehicles for over 30 years, from Chrysler, Buick, Cadillac and Infiniti, but I have never had such a pleasant, no pressure experience I've been buying vehicles for over 30 years, from Chrysler, Buick, Cadillac and Infiniti, but I have never had such a pleasant, no pressure experience as I had today with the incredible team at Mercedes-Benz of Northlake. They made every step in the car buying process pleasant and enjoyable. From vehicle selection, test drive, financing and delivery, each phase was executed flawlessly. Alexis Greene was the best client advisor I have had the pleasure to work with. She took the time to understand what was important to me and then she guided me in the right directions that would produce the best outcomes based on my needs and preferences. Jacob Cates explained the financing choices available and handled the document preparation with an impressive degree of skill and expertise. He was easy to understand and helped me find the perfect financing. Lastly, Jahmal Hemphill was my product concierge and took the time to explain the features and functions of my "new" ML 350. Jahmal was very patience and he has an amazing knowledge of every menu, every screen and every button in the vehicle. He is amazing and a wonderful teacher. By the time I drove away, I felt very much at home with the people and the dealership and very comfortable that I had made a great purchase in the best possible location. I will be doing all of my service maintenance at Mercedes-Benz of Northlake, and I could not have found a better team of dedicated and customer focused professionals help me keep my Mercedes-Benz in perfect condition. I will be telling my friends and co workers where they need to get their next vehicle, Mercedes-Benz of Northlake. Thank you all for a wonderful experience! More

Changed a stressful situation I had to purchase a car because the engine in my old car failed. It was very stressful but Alton used his experience to get me in a car that was perfe I had to purchase a car because the engine in my old car failed. It was very stressful but Alton used his experience to get me in a car that was perfect for me. He was very knowledgeable and kind. Everyone at the dealership was professional and friendly. More

Certified trade in experience My husband and I were looking to trade in my SUV for a certified pre own. When we came in we knew what we wanted and Rob did a fantastic job of makin My husband and I were looking to trade in my SUV for a certified pre own. When we came in we knew what we wanted and Rob did a fantastic job of making sure that we not only got everything we needed in the SUV but things we also considered perks we also got! Rob took the time to listen to all of our concerns and addressed each and every one of them in a prompt professional manner. Thanks Rob! More

Great Experience Just purchased a certified previously owned 2014 MB E350 from Mercedes-Benz of Northlake. Chad Woods (my client advisor) and Jahmal Hemphill (Product Just purchased a certified previously owned 2014 MB E350 from Mercedes-Benz of Northlake. Chad Woods (my client advisor) and Jahmal Hemphill (Product Concierge) made this purchase a pleasurable and informed experience. From the moment that I walked in to the dealership, everyone was engaging, professional and went out of their way to make this an enjoyable experience. In particular I wanted to thank Chad and Jahmal. The guys were patience, understanding, informative and were extremely efficient with our time together. Great experience. TY guys. More

Professional on all levels . Helpful, patient, responsive, etc. Also, able to manage over 500 emails :) Thanks for all of your help. Much appreciated. Looking forward . Helpful, patient, responsive, etc. Also, able to manage over 500 emails :) Thanks for all of your help. Much appreciated. Looking forward to a long relationship. More

Excellent - during & after Overall Garrett took care of us efficiently, which was greatly appreciated, as we have no patience or interest in the multi hour car buying experience Overall Garrett took care of us efficiently, which was greatly appreciated, as we have no patience or interest in the multi hour car buying experience. He was knowledgeable, answered all our questions and kept things moving along to the best of his ability. We knew in advance that the price was reasonable, so the only element of the experience we would change is the finance experience. This clearly wasn't our first car buying experience, not even our first Mercedes car buying experience, so to insist that we had to listen to the add on's for warranty etc 'by law' was insulting and needlessly time consuming. I get there is motivation to sell for compensation reasons, but 'no' should simply be accepted as 'no' and let your customer get on with it. Garrett hooked us with Jahmal a few days later to walk us through all the bells & whistles. He was patient and thoroughly enjoyable to spend time with to make sure we understand everything. More

PATIENCE WORKING WITH OLDER FOLKS AND THEIR LACK OF UNDERSTANDING OF TECHNOLOGY REQUIRES MUCH PATIENCE.....AND CHAD HAS THAT. BY THE END OF OUR EXPERIENCE CH WORKING WITH OLDER FOLKS AND THEIR LACK OF UNDERSTANDING OF TECHNOLOGY REQUIRES MUCH PATIENCE.....AND CHAD HAS THAT. BY THE END OF OUR EXPERIENCE CHAD HAD EARNED HIS SALARY. More

excellent chad was very professional and had good customer service. he was very knowledgeable about the vehicle i purchased and to this day he still reach out t chad was very professional and had good customer service. he was very knowledgeable about the vehicle i purchased and to this day he still reach out to see how i like the car. a real stand up guy, need more like him. More