Mercedes-Benz of Northlake

Very smooth and great overall experience.. Bradley (Sales) was great and very helpful.. Didn’t put pressure and was very patient.. Very courteous staff overall.. (Sales) was great and very helpful.. Didn’t put pressure and was very patient.. Very courteous staff overall.. More

Best selling experience ever. I will only deal with Bradley in the future. Great service and knowledge. I reccomend them to anyone wanting a car, new or used Bradley in the future. Great service and knowledge. I reccomend them to anyone wanting a car, new or used More

Wonderful Experience My wife and I came to Hendrick Mercedes-Benz to look at a used Toyota Prius not at Mercedes. Bradley Coppola assisted us beyond expectation. He was My wife and I came to Hendrick Mercedes-Benz to look at a used Toyota Prius not at Mercedes. Bradley Coppola assisted us beyond expectation. He was very personable, prompt and curtious throughout our time together. He was knowledgeable when it came time to go over the Perius and it's features. You could tell he took the time to learn the vehicle before meeting with us. We were there to purchase a used Toyota but we're made to feel just as important and respected as anyone who walked in the door wanting to buy the most expensive car on the floor. Thank you Bradley and Hendrick Mercedes for taking care of us with our purchase. More

Exceptional Treated with respect and never felt we were being “handled” My wife was treated extremely well and never made to feel she was inferior (yes, she has Treated with respect and never felt we were being “handled” My wife was treated extremely well and never made to feel she was inferior (yes, she has had the experience at other dealers) More

Total Commitment to satisfying a customer!! Mike Masotti was hands down the best salesman I have ever worked with in all my years purchasing vehicles!! His knowledge caring and can do attitude m Mike Masotti was hands down the best salesman I have ever worked with in all my years purchasing vehicles!! His knowledge caring and can do attitude made my experience top shelf!!! Thank you Mike!!! More

Great service, easy process Great location and place to check out Mercedes. Have been to multiple dealers throughout the country and this is by far the best one we have found. Hi Great location and place to check out Mercedes. Have been to multiple dealers throughout the country and this is by far the best one we have found. High reccomend going here over any in the area. Bradley is the salesman you need to talk to More

First-class experience! ! We recently purchased a certified pre-owned vehicle at Hendrick Mercedes-Benz Northlake and had a wonderful experience start to finish. We highly re ! We recently purchased a certified pre-owned vehicle at Hendrick Mercedes-Benz Northlake and had a wonderful experience start to finish. We highly recommend this group and will return for future purchases. Jacki, our Client Advisor, was simply amazing! No other way to describe it. She kept us informed and communicated quickly and regularly anytime we had questions. By the end, we felt like family and we also never felt as though we were buying a pre-owned vehicle. During and after the purchase Rachael, one of Northlake’s concierges demonstrated and explained all of the car’s features. She even offered to come to our house and help set up home connectivity features. Hands down, best car buying experience ever. More

Amazing Employees Mercedes-Benz employees have been a blessing to the students of Walter G. Byers K-8 Magnet school. Just this month Cali & Candice dropped off Valentin Mercedes-Benz employees have been a blessing to the students of Walter G. Byers K-8 Magnet school. Just this month Cali & Candice dropped off Valentine's Care Packages and earlier this year the entire Mercedes-Benz team was at our school giving each of our 300+ scholars sweatshirts they sponsored. The employees are kind and I would recommend visiting the dealership hands down. More

Horrible customer service The service rep was so arrogant. I feel like he lied to me multiple times and ripped me off. I will not be returning to this dealership, nor will my f The service rep was so arrogant. I feel like he lied to me multiple times and ripped me off. I will not be returning to this dealership, nor will my family. More