Mercedes-Benz of Midlothian - Service Center

My two year experience with Mercedes- Midlothian has been nothing short of amazing. Great customer service, my car is always ready within a couple of hours to 3 business days depending on what the issue is. nothing short of amazing. Great customer service, my car is always ready within a couple of hours to 3 business days depending on what the issue is. I recently had a few things done on my car and thought it would take a long time and I was back on the road in two days. More

Scott is always amazing! He communicates very well and anytime we have questions he is very quick to respond He communicates very well and anytime we have questions he is very quick to respond More

Friendly staff. Quick time estimate on completion. Very Impressed! Super pleased. Highly recommend. Will go back for additional services and to return my leased vehi Quick time estimate on completion. Very Impressed! Super pleased. Highly recommend. Will go back for additional services and to return my leased vehicle. More

Well organized, very professional, relaxed atmosphere. Knowledgeable about my.vehicle and why I was there. Kept me appraised during my wait. Customer lounge is clean and well appointed and bathroom was cl Knowledgeable about my.vehicle and why I was there. Kept me appraised during my wait. Customer lounge is clean and well appointed and bathroom was clean. Coffee and water was available. Other than the high cost of maintenance, my visit was enjoyable. More

The best Mercedes Service Department and Sales Department. Mercedes Midlothian ROCKS!!!!!!! Such a pleasure doing business with them! Department. Mercedes Midlothian ROCKS!!!!!!! Such a pleasure doing business with them! More

Very convenient and efficient. I was impressed that our Salesman, Isiah Cotton recognized me when i came in for service this week ( we bought a GLC300 in Dec. 2024).He offered to I was impressed that our Salesman, Isiah Cotton recognized me when i came in for service this week ( we bought a GLC300 in Dec. 2024).He offered to take his time to help familiarize me with all the wonderful features of our new car. Very pleasant environment. More

The service met my expectations. My service representative was professional and treated me with dignity and respect. I would highly recommend Mercedes of Midlothian. My service representative was professional and treated me with dignity and respect. I would highly recommend Mercedes of Midlothian. More

I spent 1,000 for a service that you all was supposed to had fixed but it’s still not fixed. had fixed but it’s still not fixed. More

Three days to resolve a simple software update for a faulty sensor?!? Terrible communication to keep me updated faulty sensor?!? Terrible communication to keep me updated More