Mercedes-Benz of Midlothian - Service Center

Scott Lambert is my service representative. He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes an He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes and had me scheduled! He is so friendly, very knowledgeable and he is great at putting in a loaner that I can test out because I'm on my 4th mercedes and will soon be on my 5th. The last loaner I'll probably buy. Excellent service doesn't even begin to describe Scott. The best service rep I've ever had! More

I experienced "Excellence" in every aspect of my visit! Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, effic Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, efficient, and courteous he is. I drove from Alexandria for my service, it was a success, and I will do it again! More

Cheyne renewed my confidence in customer service. Excellent support! Very positive experience. I was certain that this level of customer care had vanished. I dreaded returning to the dealership for s Excellent support! Very positive experience. I was certain that this level of customer care had vanished. I dreaded returning to the dealership for service. I really hope this most recent trip wasn’t an anomaly. I have been a loyal customer for more than 30-years and remain hopeful that Mercedes wants to retain their long term supporters. We shall see. For now, thank you, Cheyne, for creating one more memory, a positive experience I will remember! More

I have been coming to MB of Midlothian for at least 15 years. Regina Fitz is the best service rep I have encountered. years. Regina Fitz is the best service rep I have encountered. More

Facility clean and bright; staff friendly yada yada yada yada yada yada yada and yada yada yada yada yada and yada More

Another great service visit with Mercedes-Benz of Midlothian. I really appreciate no pressure to approve repairs I didn't want. Midlothian. I really appreciate no pressure to approve repairs I didn't want. More

Excellent Customer Service . Excellent Support Staff. Would Recommend a Pay Raise for my Support Advisor! Excellent Support Staff. Would Recommend a Pay Raise for my Support Advisor! More

Always welcoming to a diverse community. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. More

Came in for (2) issues. 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No call, no follow up. More