Mercedes-Benz of Midlothian - Service Center

Excellent service, however, the car could have been cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor mat was still in place and the work number was on the dash. I know these are small things, but to me, it's all in the details that drive excellence. More

The overall service from start to finish was wonderful. As always, Ragina was exceptional. I really appreciate her thoughtfulness. As always, Ragina was exceptional. I really appreciate her thoughtfulness. More

Scott Lambert is excellent and you are lucky to have him representing you. As for the new dealership ownership it is disappointing. It is obvious that $$$ is the most important thing and not the customer. E representing you. As for the new dealership ownership it is disappointing. It is obvious that $$$ is the most important thing and not the customer. Examples - $600 to replace a battery, constant barrage of marketing material, and credit card service charges ( which by the way the dealership is also making additional profit.) How many customers carry $600.00, $1,000.00, or $2,500.00 or more with them? Probably none, so the customer is forced to pay the credit card fee. A poor way to achieve customer retention. As much as I love my two Mercedes, when replacement time comes I will now be looking at other options. More

Ragina and Preston from parts were both very good and I was pleasantly surprised not to run in to some sort of customer service aggravations as a result of the ownership change. However, in the course of o was pleasantly surprised not to run in to some sort of customer service aggravations as a result of the ownership change. However, in the course of our service we had to replace two tires and wound up waiting 3 days to get them delivered. If the dealership is going to take on tire sales as a revenue stream I would suggest you get your supply chain and support up to speed. I had never had this issue with previous tire buys prior to the change of ownership. More

The service was good but, the wait time was longer than I expected and the cost of my service was double what I had thought it would be expected and the cost of my service was double what I had thought it would be More

Scheduling the appointment, my service advisor Matt and the service to the vehicle was excellent. This having to pay 3% when using a credit card is ridiculous especially to someone who has been a loyal the service to the vehicle was excellent. This having to pay 3% when using a credit card is ridiculous especially to someone who has been a loyal customer for years. Also, given the fact that everyone uses a card to pay for things these days makes the 3% charge more insulting. At least you could just build in the 3% on the backside so you appear more customer friendly versus the little signs posted everywhere about the 3%. More

The service from making the appointment to picking up the car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you More

Cheyne and his team did a great job servicing my C-Class. They were able to squeeze me in, get it serviced and cleaned and got me back on the road quicker than expected. I have taking my cars there for the l They were able to squeeze me in, get it serviced and cleaned and got me back on the road quicker than expected. I have taking my cars there for the last few years now and their continued excellent service is why I will continue to go there. Thank you! More

My service adviser what great. Tood my exactly what i needed and no xx excellent Tood my exactly what i needed and no xx excellent More

The shop was booked with numerous work orders. It took 2 extra days for my work to be done. It took 2 extra days for my work to be done. More