Mercedes-Benz of Midlothian - Service Center

I was promptly greeted when I brought the vehicle in. And the diagnostic work was done an expeditious manner, and I was out of there in less than two hours. And the diagnostic work was done an expeditious manner, and I was out of there in less than two hours. More

Scott Lambert is one of the best Service Writers I've had in the 35 years of having a Mercedes ... he frequently is able to correct items there on the spot. Friendly and knowledgeable ... makes the extra eff in the 35 years of having a Mercedes ... he frequently is able to correct items there on the spot. Friendly and knowledgeable ... makes the extra effort to help ... this what keeps me coming back to a Mercedes ... good service from a dealer. More

Super service and an excellent advisor He really helped me out. Very good service above the norm. me out. Very good service above the norm. More

So good! Regina helpful and so nice. Alan is a great representative for excellent service. His care for us and the cars is great. Regina helpful and so nice. Alan is a great representative for excellent service. His care for us and the cars is great. More

The service was good. i just think you all should post price Increases . Thank you i just think you all should post price Increases . Thank you More

Was traveling when my Sprinter Van was having issues. Had it towed to this dealership and they were able to get me in and fix the issues within 24 hours. Thanks Alan Had it towed to this dealership and they were able to get me in and fix the issues within 24 hours. Thanks Alan More

Amazing customer service, they go above and beyond to take care of your car needs Would recommend to friends and family take care of your car needs Would recommend to friends and family More

service is what I expect and knowledge is excellent. Scott always gives me outstanding customer s. Scott always gives me outstanding customer s. More

The customer service at this dealership has completely gone down hill. My car was returned dirty and it went in having just been washed, there was no pre-service communication, a 30% increase in service gone down hill. My car was returned dirty and it went in having just been washed, there was no pre-service communication, a 30% increase in service fee without warning a 3% credit card fee (this is very low rent), and my passenger seat was completely adjusted leaving me wondering who went for a ride in my car. More

Good experience. Seamless with a good result! Excellent customer service with knowledgeable staff. And being able to get a loner was invaluable! Seamless with a good result! Excellent customer service with knowledgeable staff. And being able to get a loner was invaluable! More