Mercedes-Benz of Midlothian - Service Center

The service at this dealership is top notch! Everyone is friendly and hospitable. I look forward to my next visit. Everyone is friendly and hospitable. I look forward to my next visit. More

Great service. Excellent Customer experience. They treat you like you’re important and not just a paying customer. Excellent Customer experience. They treat you like you’re important and not just a paying customer. More

She was very helpful and friendly! She made me feel comfortable when making decisions and was informative about the suggested services She made me feel comfortable when making decisions and was informative about the suggested services More

Cheyne was 1 of the best Mercedes Advisors i have ever came across over the years I have been dealing with Dealerships came across over the years I have been dealing with Dealerships More

Everything was perfect from scheduling and throughout servicing. My service person Cheyne was very professional and ensured everything metvmy needs. servicing. My service person Cheyne was very professional and ensured everything metvmy needs. More

I wasn’t happy that the call center gave me a different price than the location. But at least I got one thing completed. price than the location. But at least I got one thing completed. More

I made appointment (9:45 AM) to drop-off for A service. Cheyne Hoke check my vehicle in. He was very professional and courteous. I requested to pick-up around 1 PM, and he said he would do he best. I recei Cheyne Hoke check my vehicle in. He was very professional and courteous. I requested to pick-up around 1 PM, and he said he would do he best. I received a call from Cheyne around 12:00 PM that vehicle was ready. I really appreciated his actions which made the remaider of the day GREAT! Thanks Cheyne! More

Replaced passenger door seal. Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, s Great. Serviced the egr valve (again) and vehicle performance is back to new. It did take 3 hours but the waiting areas were stocked with coffee, snacks, wi-fi & news stations which helped pass the time. However, MB doesn’t seem to have a solution for the diesel engine emissions repeat egr problem (does any manufacturer?). Probably not buy another diesel ever. EPA/Gov’t wins-can’t keep it on the road without frequent maintenance. More

Best professionals in the business: from sales to service none better. Appreciate your efforts and courtesy. none better. Appreciate your efforts and courtesy. More

I was able to get an appointment within 24 hours of calling. After dropping the car off I did not receive vehicle until the next day. I was expecting to get my vehicle by the end of the day of appoin calling. After dropping the car off I did not receive vehicle until the next day. I was expecting to get my vehicle by the end of the day of appointment. More