Mercedes-Benz of Midlothian - Service Center

Excellent service! ! Travis was awesome. He treated me like his only customer; listened to my concerns and advised me to ensure that I kept my car in top condition. ! Travis was awesome. He treated me like his only customer; listened to my concerns and advised me to ensure that I kept my car in top condition. More

Service Advisor Rick N. was AMAZING! I had an issue with a part being ordered due to the system. He was able to get my part overnighted and fixed the next day he found out! was AMAZING! I had an issue with a part being ordered due to the system. He was able to get my part overnighted and fixed the next day he found out! Great man that brings even greater quality to Mercedes of Midlothian. Thank you! - Mark Farag More

Another excellent service from Travis. He displayed his awesome care by his performance. Travis provided prompt service within minutes of my arrival . He displayed his awesome care by his performance. Travis provided prompt service within minutes of my arrival . More

Rick Nelson in service is the GOAT of customer service! He treated me like royalty, listened to my concerns, and helped me sort out the best options for service, as there were many! He explained in great d He treated me like royalty, listened to my concerns, and helped me sort out the best options for service, as there were many! He explained in great detail all that was happening and what was done to repair my beautiful Mercedes. My SUV was returned to me repaired, internally cleaned, vacuumed, and washed...better than when she arrived! Mercedes is the gold star industry standard, in my opinion! More

Wonderful experience, classic Mercedes service and it’s always the best energy everytime. Will return again always the best energy everytime. Will return again More

They alway take good care of their customers. The employees are always so friendly. It great going there. The employees are always so friendly. It great going there. More

Regina was very attentive to getting our repairs scheduled and completed quickly. Service was great. scheduled and completed quickly. Service was great. More

The personnel staff was very polite, handled my situation with efficiently and I didn’t have to wait too long! Thank you with efficiently and I didn’t have to wait too long! Thank you More

Service department is dishonest. We had a quote of $13k that once we declared we were going somewhere else. Became $3k We had a quote of $13k that once we declared we were going somewhere else. Became $3k More

Regina was a breath of fresh air, very professional. She knew her stuff I will return She knew her stuff I will return More