Mercedes-Benz of Midlothian - Service Center

Ragina is intentive to my concerns and detail oriented. She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential She took the time to check which proceedures had been performed within the last few years at other dealer shops. This helped to have the essential work completed in a timely manner and within my budget. Service reception desk seemed to be uncertain and disorganized about my car reservation for matinenance, when Ragina had invited me to leave my car prior to 12 noon to begin the service. More

I purchased a Certified Pre-Owned Mercedes at a dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlot dealership out-of-state and experienced unusually difficult-to-diagnose electrical issues that were recurring for approximately 6 weeks. MB of Midlothian worked diligently to diagnose my problem and to ensure the warranty covered the lengthy repair. Their communication was outstanding, and they made sure I was taken care of with excellence. They made a difficult situation an opportunity to demonstrate a superior customer service experience, and I am so grateful for their hard work and professionalism! Both Alan Mansfield, my service advisor, and Wilder Hickman, the service manager, treated me with respect and went the extra mile to help me. More

The dealership allowed me to make a service appointment at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way at the last moment, and the agent was very clear and concise as to when my car would be ready and kept me in the loop along the way More

Service Associates are knowledgeable, personable, and efficient. Both Regina and Scott are great. Booking an appointment was good - courteous agents. efficient. Both Regina and Scott are great. Booking an appointment was good - courteous agents. More

Ken was very professional and courteous he kept me informed every step of the way. informed every step of the way. More

Very helpful and courteous. From setting appointments to service rep . Everyone is polite and friendly. From setting appointments to service rep . Everyone is polite and friendly. More

Great service…. Work completed when told! Friendly service; clean well kept customer wait room. Thank you Work completed when told! Friendly service; clean well kept customer wait room. Thank you More

Rick Nelson is friendly and knowledgeable. He did extra work for unpaid insurance balance. I will definitely be using his service again in the future. He did extra work for unpaid insurance balance. I will definitely be using his service again in the future. More

Wonderful experience from beginning to end with both sales & service! Keep up the great work Mercedes of Midlothian! sales & service! Keep up the great work Mercedes of Midlothian! More

Service personnel were good. But the price charged for service was much higher than any other dealer I had ever been to. The cost was not worth the work done. But the price charged for service was much higher than any other dealer I had ever been to. The cost was not worth the work done. More