Mercedes-Benz of Midlothian - Service Center

This was my 2nd pre-owned GLS from this dealership, and I was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair was very happy with my service manager. She was extremely understanding of the service that was needed and helped to facilitate a solution for repair. I am grateful to the pre-owned service line manager, who was also receptive and extremely helpful in helping me achieve resolution. More

Overpriced labor charges ,are ridiculous! Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Senior Why would anyone be happy with paying $175 for parts and $900 for labor 🤔 xxxxing insane .no discounts for veterans or first responders. Or Seniors!! More

Kind, courteous, professional, knowledgeable. Scott is a great service technician. He always has a kind word Scott is a great service technician. He always has a kind word More

As usual, the service experience was great. I do wish they would reestablish their loaner cars. That makes getting service easier. I do wish they would reestablish their loaner cars. That makes getting service easier. More

Scott was my service manager and he was wonderful to work with. My car needed a lengthy service and it took weeks to complete but he made sure I had a car to drive during that time and my car was delivered with. My car needed a lengthy service and it took weeks to complete but he made sure I had a car to drive during that time and my car was delivered in great condition! More

It was very good good work thank you all for the work God bless you all bless you all More

Scott gets the work done on time and trouble free Always that he and his associates will get the work done riright and on time that he and his associates will get the work done riright and on time More

I brought my car in for scheduled maintenance and had an appointment. Unfortunately it took nearly two days for the service to be performed and no one informed me that my car would not be ready by the end o appointment. Unfortunately it took nearly two days for the service to be performed and no one informed me that my car would not be ready by the end of the first day. More

I have been a customer of Mercedes Benz of Midlothian for almost 15 years. I have nothing but respect and appreciation for the people who work in sales as well as service. The staff goes above and beyond to almost 15 years. I have nothing but respect and appreciation for the people who work in sales as well as service. The staff goes above and beyond to ensure a quality experience. More

The service manager did a great job of explaining what was wrong with my vehicle once I was able to talk with him. However, it took two days to get the results from the diagnostics code and it required me was wrong with my vehicle once I was able to talk with him. However, it took two days to get the results from the diagnostics code and it required me calling the dealership several times to get information. I guess they were busy, which is a good sign. Also, picking up my vehicle was a bit confusing. I was waiting out front for it and after a few minutes I went to look for it. I found it just around the corner, running, and no one in it. So I got in and drove off, which anyone could have done. There wasn't any clear hand-off to me. More