Mercedes-Benz of Midlothian - Service Center

Scott is always very helpful and professional. He makes sure my needs are met. He is a valuable asset to the dealership. He makes sure my needs are met. He is a valuable asset to the dealership. More

The SUV had to be towed in as the suspension failed. Rick Nelson did a great job getting the vehicle fixed on a timely basis. Only disappointed as I was charged $177 as a surcharge? What’s that all Rick Nelson did a great job getting the vehicle fixed on a timely basis. Only disappointed as I was charged $177 as a surcharge? What’s that all about on a $5995 job. I certainly don’t surcharge my customers if they pay by Amex credit card. What’s this Country coming to!!!! J D Walsh. More

Scott is the best advisor! Keeps me coming back to Mercedes. Dealership pricing is high but not my advisors fault. Keeps me coming back to Mercedes. Dealership pricing is high but not my advisors fault. More

I had no idea that I was charge a surcharge for paying my bill with my Amex card. A fee of $117+. What a scam!!! Do not use this MB of Midlothian or their associated Richmond MB. There was NO details on bill with my Amex card. A fee of $117+. What a scam!!! Do not use this MB of Midlothian or their associated Richmond MB. There was NO details on this when I paid my invoice. I our business we would NEVER do this to any of our customers!!! More

Alan Mansfield and his associates provided excellent service; he helped me understand what was going on with my vehicle.. All were courteous and professional. Thank you. service; he helped me understand what was going on with my vehicle.. All were courteous and professional. Thank you. More

.Great communication throughout my appointment day. Listened to the concern and was attentive to my needs. Listened to the concern and was attentive to my needs. More

Inspected my car didn’t check all the items. My lights wouldn’t dim he didn’t check the relay. He didn’t check for power source. He just said he couldn’t do it. He made excuses. He had a new ass My lights wouldn’t dim he didn’t check the relay. He didn’t check for power source. He just said he couldn’t do it. He made excuses. He had a new assembly. He can do it with me. She gave me false information. More

Could not find paperwork or keys. Had to wait 15 minutes. Charged 3% for using credit card. Had to wait 15 minutes. Charged 3% for using credit card. More

It's the service personal that make your visit , how they treat and show respect treat and show respect More

Alan explained the issue I was having with my car in a way I understood completely and helped me make the best decision for the repair way I understood completely and helped me make the best decision for the repair More