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Mercedes-Benz of Midlothian - Service Center

Midlothian, VA

4.5
805 Reviews

805 Reviews of Mercedes-Benz of Midlothian - Service Center

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August 30, 2024

No one came to help me after they checked my vehicle in. They said Regina would come see me but never did. More

by KPERKINS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ragina Fitz
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

They opened my hood and broke it while doing repairs and charged me over 900 dollars to fix it. More

by CHARLESBARWON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ragina Fitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Mercedes-Benz of Midlothian is professional and helpful. I go to them for all of my service needs. More

by marianne.Lumsden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Courtesy, efficiency and always friendliness — those are the top three words I would use to describe my experience. Alan was attentive and timely during my service appointment. More

by Angela
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Taliaferro
August 29, 2024

Everything was good and Steve was outstanding. Displayed excellent customer service. However, they should check records to make sure no other service is needed when cars come in. More

by l.122henderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Didn't fix all my problems. Left message but haven't heard back about my problem More

by eddie.burleson
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

The team got the job done fast. I personally had to show them what was wrong in order to get it fix, but once it was identified they quickly got it repaired. More

by plembo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Car taken in quickly at appointment time. I was notified by text on the status of the service and when the car was ready. Services were completed faster than quoted. The services were properl More

by AdvEngrllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

The service is remarkable at Midlothian. Glad to meet Ragina after years with Travis. Looking forward to new experiences. More

by NBIRCHETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

Excellent customer service from check in to check out. Outstanding! Thank you Mercedes of Midlothian. More

by carolynyme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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