Mercedes-Benz of Midlothian - Service Center

Great service, outstanding service advisor, will definitely return, also considering purchase of new purchase from them based on service definitely return, also considering purchase of new purchase from them based on service More

Service was great. Little disappointed it was a recall reapair and the parts had not been ordered when I took car in. Little disappointed it was a recall reapair and the parts had not been ordered when I took car in. More

I really want a great experience. I think MB of Midlothian tries but usually just misses. Communication seems difficult. Always. For instance- I dropped my car after hours. Instru I think MB of Midlothian tries but usually just misses. Communication seems difficult. Always. For instance- I dropped my car after hours. Instructions for AH DROP: fill out envelope , place key inside, drop in slot. No envelope. Seems basic. More

Ragina was very eager to help my problem. She got me in and out of service in record time. I cannot say enough great things about Wayne, my saleman. Keep up the good work Midlothian! She got me in and out of service in record time. I cannot say enough great things about Wayne, my saleman. Keep up the good work Midlothian! More

Mercedes customer service has gone down a lot the last few years; for the worst. few years; for the worst. More

Ragina we very responsive and attentive to my requests for service. She took extra steps to ensure my problem was resolved quickly. for service. She took extra steps to ensure my problem was resolved quickly. More

The team there made us feel like a valued customer and not just another number. Seemed very Interested in answering our questions and providing meaningful feedback. Outstanding! not just another number. Seemed very Interested in answering our questions and providing meaningful feedback. Outstanding! More

Excellent customer service very clean waiting area and no long waiting for my vehicle to be inspected long waiting for my vehicle to be inspected More

I was made to wait 4 1/2 hours at the dealership for a service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemin service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemingly took precedent over my service, and my car wasn’t serviced until hours later. I had a service appointment for 9am and should have been served then. More

First, Scott the service rep was great, 5-stars. This is the sixth or seventh time I've had my C43 serviced here. Since when is an A Service over $500? It's $399 at the other MB dealerships in th This is the sixth or seventh time I've had my C43 serviced here. Since when is an A Service over $500? It's $399 at the other MB dealerships in the area, which is still high, but you know, Mercedes. Now I feel like a jerk having paid $600+ (after a 10% discount coupon) for a glorified oil change. Don't they understand that this makes it close to a 0% probability I buy my new car from them? Buyer beware, get pricing up-front, even for a standard service. More