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Mercedes-Benz of Midlothian
Midlothian, VA
1,425 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,425 reviews
March 22, 2025
Alan Mansfield is my service rep and he is fantastic! Very respectful and kind. Also I always appreciate a loaner car Mercedes provides! Very respectful and kind. Also I always appreciate a loaner car Mercedes provides! More
by BCBETTY411
Verified CustomerEmployees Worked With
March 21, 2025
I had a very enjoyable experience didn't have to wait long at all. Outstanding job long at all. Outstanding job More
by ALLENFRY10
Employees Worked With
March 18, 2025
Frank Costa is the best car salesman. Very kind and knowledgeable. He’s all about making his customers happy. Very kind and knowledgeable. He’s all about making his customers happy. More
by SHARONLEWIS140
Employees Worked With
March 16, 2025
Frank was amazing; very considerate of my needs. I would recommend him to friends and family! I would recommend him to friends and family! More
by katrina.stevenson1999
Employees Worked With
March 16, 2025
Worst experience ever. No one touched my car in a day and a half. I had an appointment at 0830, around 3:30 I was told That my car would take 5 hours of work. I dropped of No one touched my car in a day and a half. I had an appointment at 0830, around 3:30 I was told That my car would take 5 hours of work. I dropped off my car at 0830, I guess other people were priority over me even though I had an appointment at 0830. All I heard from Nicole was a bunch of “I cant promise you anything but I will make sure we get to your car”. My car stayed over night thinking they would work on it on Saturday. I called Nicole and she told me that they dont work on complicated car issues, it is a day of doing minor jobs. Then why would she tell me to leave my car. She then said that they will work on it on Monday. So I guess everyone at MB think that we dont have jobs of our own or any other responsibilities other then to wait for their mechanics to work on our vehicle. I will NEVER GO BACK TO YOUR MB dealership. I rather drive 3 hours away to get my services done. Please do not call me for anything. I hope someone above Nicole reads this and take action on not only poor performance but the lack of leadership present as I asked to speak to someone higher than her and she gave me some lame excuse. Read this and IMPROVE from it. More
by IESH.CED07
Employees Worked With
March 16, 2025
Best Mercedes Dealership. Ragina was amazing. Service was amazing easy process paying and getting back to my original car. Ragina was amazing. Service was amazing easy process paying and getting back to my original car. More
by lawrence2weaver
Employees Worked With
March 16, 2025
Anyone in the market for a new or used mercedes-Benz I could not recommend this staff or this dealership Enough!!! this experiences made me a Mercedes-Benz team player with pride❤️ could not recommend this staff or this dealership Enough!!! this experiences made me a Mercedes-Benz team player with pride❤️ More
by Rover Guy
March 14, 2025
The best Mercedes dealership I have ever used. All employees were very kind. Special thanks to Frank Costa! All employees were very kind. Special thanks to Frank Costa! More
by KOUSA06
Employees Worked With
March 14, 2025
The express service was excellent. Regina was able to get my car in the service bay and explain to me exactly what was going to happen. Everything was completed within an hour and fi Regina was able to get my car in the service bay and explain to me exactly what was going to happen. Everything was completed within an hour and fifteen minutes. I appreciate all of the first class service! More
by CRHODES1
Employees Worked With
March 12, 2025
Had to bring my unit back a second time for repair. Also unhooked the OBD 11 that had a second port to connect to and broke the pin on it.. Also unhooked the OBD 11 that had a second port to connect to and broke the pin on it.. More
by DOUG@WINEANDBEERSUPPLY.COM
Employees Worked With
