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Mercedes-Benz of Midlothian
Midlothian, VA
1,239 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,239 reviews
October 26, 2024
Always welcoming to a diverse community. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. More
by LCO
Verified Customer
October 25, 2024
Came in for (2) issues. 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No 1. Known repeat issue that will occur again. 2. Passenger side door seal was not fixed. Dealership said they would order it & call when ready. No call, no follow up. More
by JCROARKIN
Employees Worked With
October 24, 2024
Ms. Regina was very courteous and was very attentive to my vehicle needs. She’s a keeper. my vehicle needs. She’s a keeper. More
by THEODORE9691
Employees Worked With
October 24, 2024
The dealership was polite and very responsive. I received the pricing, negotiated and closed in the same day I received the pricing, negotiated and closed in the same day More
by JOGWATHMEY
Employees Worked With
October 23, 2024
Called and to make an appointment with me staying at the dealership. My appointment was set for 850 on this past Tuesday. I arrived at 850. The service tech was busy so I went to the waiting area. Abou dealership. My appointment was set for 850 on this past Tuesday. I arrived at 850. The service tech was busy so I went to the waiting area. About 30 minutes later the service tech checked in with me to make sure he had the correct information. He left and it is now about 915. After not hearing from him at 1030 I went to his office and he told me they were backed up and my van was still outside. I returned to the waiting area. At 1100 I went back to his office and yes the tech stated that the brakes were good so it was now headed to the wash station. After another 30 minutes I checked in with the service guy and he then went to the wash station to see what the hold up was. He returned and stated that my van was next in line to be washed. At about 1145 I was given the keys to the van and I left. So my question is why were they backed up knowing that customers had appointments and should have allowed time for all with appointments More
by GHSHAW1
Employees Worked With
October 23, 2024
Very informative and most professional getting the job completed concerning the wheels rims on my e 350, 2014. completed concerning the wheels rims on my e 350, 2014. More
by FLEMINGJOHNNIE5
Employees Worked With
October 20, 2024
Scott Lambert has helped me many times this year with some big maintenance - repairs. He has been professional and helpful. some big maintenance - repairs. He has been professional and helpful. More
by DIANADUDDY
Employees Worked With
October 19, 2024
No details or description provided after checking recall issue...all that was said was you ate ready to go..your car is out front....thank you issue...all that was said was you ate ready to go..your car is out front....thank you More
by SBASKFIELD
Employees Worked With
October 19, 2024
Ease in making appointment. Scott Lambert is very communicative regarding the progress of the service. Very good to work with. Scott Lambert is very communicative regarding the progress of the service. Very good to work with. More
by WMALONE22
