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Mercedes-Benz of Midlothian

Midlothian, VA

4.6
1,238 Reviews
Mercedes-Benz of Midlothian has been a trusted dealership in greater Richmond, and since we opened our doors in 2003, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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12200 Midlothian Tpke

Midlothian, VA

23113

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Showing 1,238 reviews

October 30, 2024

I experienced "Excellence" in every aspect of my visit! Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, effic More

by Dale Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarek Hakki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Byrd
October 30, 2024

Cheyne renewed my confidence in customer service. Excellent support! Very positive experience. I was certain that this level of customer care had vanished. I dreaded returning to the dealership for s More

by mljnva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
October 30, 2024

I have been coming to MB of Midlothian for at least 15 years. Regina Fitz is the best service rep I have encountered. More

by fwillie123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Very Good Customer Service. Excellent Support Staff. Kept us informed. Ron Harris and Jennifer Devlin were very good to work with. More

by FREDHUBB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wil Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Devlin
October 29, 2024

Facility clean and bright; staff friendly yada yada yada yada yada yada yada and yada More

by KW Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Mansfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young lady who checked me out (somewhat disabled)
October 29, 2024

Great sales team. These guys always give me the price and terms I need, in addition to quality salesmanship and quality. More

by MICHAEL@CAPVET.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Pulley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Costa II
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Another great service visit with Mercedes-Benz of Midlothian. I really appreciate no pressure to approve repairs I didn't want. More

by MICHNINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

Excellent Customer Service . Excellent Support Staff. Would Recommend a Pay Raise for my Support Advisor! More

by JERRYIBN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2024

Very unprofessional experience completely confused of how their service department starting from the top to the service writer still waiting to talk to a service manager in any capacity very disappointed ☹️ More

by TICO77772003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ragina Fitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regina
Oct 28, 2024 -

Mercedes-Benz of Midlothian responded

Good morning, we sent a private response yesterday during our closed hours. Please send us a private message with your contact information so we can give you a call, find out what is going on, and look for a solution. Thank you.

October 26, 2024

Always welcoming to a diverse community. Transparent and courteous. Cannot ask for more. We cannot wait until our next interactions. More

by LCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ragina Fitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
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