Mercedes-Benz of Midlothian

Ragina and Preston from parts were both very good and I was pleasantly surprised not to run in to some sort of customer service aggravations as a result of the ownership change. However, in the course of o was pleasantly surprised not to run in to some sort of customer service aggravations as a result of the ownership change. However, in the course of our service we had to replace two tires and wound up waiting 3 days to get them delivered. If the dealership is going to take on tire sales as a revenue stream I would suggest you get your supply chain and support up to speed. I had never had this issue with previous tire buys prior to the change of ownership. More

The service was good but, the wait time was longer than I expected and the cost of my service was double what I had thought it would be expected and the cost of my service was double what I had thought it would be More

Scheduling the appointment, my service advisor Matt and the service to the vehicle was excellent. This having to pay 3% when using a credit card is ridiculous especially to someone who has been a loyal the service to the vehicle was excellent. This having to pay 3% when using a credit card is ridiculous especially to someone who has been a loyal customer for years. Also, given the fact that everyone uses a card to pay for things these days makes the 3% charge more insulting. At least you could just build in the 3% on the backside so you appear more customer friendly versus the little signs posted everywhere about the 3%. More

The service from making the appointment to picking up the car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you More

Cheyne and his team did a great job servicing my C-Class. They were able to squeeze me in, get it serviced and cleaned and got me back on the road quicker than expected. I have taking my cars there for the l They were able to squeeze me in, get it serviced and cleaned and got me back on the road quicker than expected. I have taking my cars there for the last few years now and their continued excellent service is why I will continue to go there. Thank you! More

This is now the third vehicle that I have purchased from Mercedes-Benz of Midlothian. Every time the purchasing experience has been excellent. The outstanding customer service I receive is why I continue to Mercedes-Benz of Midlothian. Every time the purchasing experience has been excellent. The outstanding customer service I receive is why I continue to go back, and will continue to give them my business in the future. A special thank you to Dylan and Will from sales and Jon from finance. If you're in the market for a vehicle and are looking for a team that will treat you like family you can't find a better dealership in the greater Richmond area! More

My service adviser what great. Tood my exactly what i needed and no xx excellent Tood my exactly what i needed and no xx excellent More

The shop was booked with numerous work orders. It took 2 extra days for my work to be done. It took 2 extra days for my work to be done. More

Scott Lambert is my service representative. He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes an He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes and had me scheduled! He is so friendly, very knowledgeable and he is great at putting in a loaner that I can test out because I'm on my 4th mercedes and will soon be on my 5th. The last loaner I'll probably buy. Excellent service doesn't even begin to describe Scott. The best service rep I've ever had! More

I experienced "Excellence" in every aspect of my visit! Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, effic Thank you to every team member I interacted with. In particular, Service Advisor Scott Lambert was extraordinary for how transparent, honest, efficient, and courteous he is. I drove from Alexandria for my service, it was a success, and I will do it again! More