Mercedes-Benz of Midlothian

WAYNE MADE MY DECISON EASY, HE EXPLAINED ALL THE OPTIONS OF THE VEHICLE IN FULL DETAILS. HE WAS A PLEASURE TO WORK WITH AND MADE ME COMFORTABLE IN MAKE MY PURCHASE. OF THE VEHICLE IN FULL DETAILS. HE WAS A PLEASURE TO WORK WITH AND MADE ME COMFORTABLE IN MAKE MY PURCHASE. More

Was traveling when my Sprinter Van was having issues. Had it towed to this dealership and they were able to get me in and fix the issues within 24 hours. Thanks Alan Had it towed to this dealership and they were able to get me in and fix the issues within 24 hours. Thanks Alan More

Amazing customer service, they go above and beyond to take care of your car needs Would recommend to friends and family take care of your car needs Would recommend to friends and family More

service is what I expect and knowledge is excellent. Scott always gives me outstanding customer s. Scott always gives me outstanding customer s. More

The customer service at this dealership has completely gone down hill. My car was returned dirty and it went in having just been washed, there was no pre-service communication, a 30% increase in service gone down hill. My car was returned dirty and it went in having just been washed, there was no pre-service communication, a 30% increase in service fee without warning a 3% credit card fee (this is very low rent), and my passenger seat was completely adjusted leaving me wondering who went for a ride in my car. More

Good experience. Seamless with a good result! Excellent customer service with knowledgeable staff. And being able to get a loner was invaluable! Seamless with a good result! Excellent customer service with knowledgeable staff. And being able to get a loner was invaluable! More

Excellent service, however, the car could have been cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor cleaner upon pickup. I'm used to having the car washed and vacuumed as a courtesy. When picked up the plastic was still on the seat, the paper floor mat was still in place and the work number was on the dash. I know these are small things, but to me, it's all in the details that drive excellence. More

The overall service from start to finish was wonderful. As always, Ragina was exceptional. I really appreciate her thoughtfulness. As always, Ragina was exceptional. I really appreciate her thoughtfulness. More

Ben was excellent-solid communication, no wasted time going back and forth on what I needed or wanted. going back and forth on what I needed or wanted. More

Scott Lambert is excellent and you are lucky to have him representing you. As for the new dealership ownership it is disappointing. It is obvious that $$$ is the most important thing and not the customer. E representing you. As for the new dealership ownership it is disappointing. It is obvious that $$$ is the most important thing and not the customer. Examples - $600 to replace a battery, constant barrage of marketing material, and credit card service charges ( which by the way the dealership is also making additional profit.) How many customers carry $600.00, $1,000.00, or $2,500.00 or more with them? Probably none, so the customer is forced to pay the credit card fee. A poor way to achieve customer retention. As much as I love my two Mercedes, when replacement time comes I will now be looking at other options. More