Mercedes-Benz of Marin

absolutely awesome and especially if you are an ex pat. I am a UK citizen who has been in the USA for 7 months and needed to lease a car for 2 years. I was either turned down or given hugely inflated quo I am a UK citizen who has been in the USA for 7 months and needed to lease a car for 2 years. I was either turned down or given hugely inflated quotes by several famous marques and then I was recommended to go to Price Jessup at RAB Mercedes in San Rafael. Price was amazing and I now have a superb C class Mercedes at a fabulous rate. I recommend this dealer 100%. More

Mercedes GLAwesome! My wife, daughter, son and I went to RAB Motors to renew our lease this morning. Jerry Malone was our Sales Consultant. I had only 1 thing that i wan My wife, daughter, son and I went to RAB Motors to renew our lease this morning. Jerry Malone was our Sales Consultant. I had only 1 thing that i wanted to accomplish: A low monthly payment on a reliable family car. Jerry showed me several options within my price range and even (get this) drove my kids around on the Golf Cart as we shopped the car lot (The kids loved it). We settled on a 2015 Mercedes GLA45!!! He was a perfect salesman and gentleman. Bottom line, we left happy! I'm a proud second generation Mercedes owner, and after our experience my kids may continue the legacy! More

Magnificently professional. RAB had the exact vehicle I was looking for and managed my trade in and the sale of the new car in less than 3hrs. They were fully attentive and addre RAB had the exact vehicle I was looking for and managed my trade in and the sale of the new car in less than 3hrs. They were fully attentive and addressed all of my requirements and needs. Each step of the process was handled with professionalism and skill. More

RAB Motors Price was so helpful, honest and kind throughout the car buying process, it was a seamless experience! He was able to provide me with market data and Price was so helpful, honest and kind throughout the car buying process, it was a seamless experience! He was able to provide me with market data and metrics to make an informed decision. More

Big Job, big cost, really??? I brought my car in for extensive work, so I knew I would be paying a great deal, but work needed to be done. One of the job was the power seats. I I brought my car in for extensive work, so I knew I would be paying a great deal, but work needed to be done. One of the job was the power seats. I left my car for the entire day for a good diagnostic and work. I got a call with an estimate, I decided I would not have the power seat repaired at the time, the cost was too exorbitant (1400 dollars). The technician said there were a lot of wires down there, motors, blah blah blah.. I picked up my car and took it home. The detail fellows did and outstanding job, the car looked new... thanks guys. So, here's where the experience went south. RAB has a professional staff, very, thorough, even the car wash and details was great. The job I had done, no complaints. The cost was high, but you get what you paid for... again, no complaints, I was satisfied. A few months has gone by, I still need to have the power-seat repairs. I just cant wrap my mind around the cost... outch. I decided to do the work myself. I did my homework, it wasn't too difficult, a few bolts, unplug wires and replace the motor. I visited a MB forum on-line, where other MB owners share their MB experience. Turns out, another fellow had the same exact problem with his power seat. I read further to discover, he checked a fuse and found it to be the culprit. A fuse??? I checked mine and lo and behold, a fuse!!! RAB was going to charge me over 1400 dollars for a fuse. I want to believe that this professional, detailed oriented repair service organization would not stoop to the level of dishonesty, but because they are so detailed oriented, I cannot believe this was something they did not discover... it would be the first thing they should have checked, process of elimination, before you get down to "all those wires, motors, blah, blah, blah"... I dont think I will be taking my car there again... More

This is the best dealership for Mercedes in the bay area,we highly recommend it if you are looking to buy a car. Jerry is the most accommodating sales person we ever dealt with, courteous, knowledgea area,we highly recommend it if you are looking to buy a car. Jerry is the most accommodating sales person we ever dealt with, courteous, knowledgeable. More

I purchased a used Honda from RAB Motors about a week ago. I had a great experience dealing with the internet sales manager, Daniel Cooper. He was sympathetic to my requirements and quoted a fair price f ago. I had a great experience dealing with the internet sales manager, Daniel Cooper. He was sympathetic to my requirements and quoted a fair price for the car. I was not overly rushed to purchase and was treated with respect throughout the process. During my comparison shopping with nearby Honda dealerships, I was not treated with near as much courtesy. Overall the vehicle I purchased is in great shape and the shopping experience was pleasant. I recommend working with Daniel Cooper and RAB Motors. More

I leased a E350 blu tech in 2011. Although there was some confusion around what RAB would do when I wanted to buy the car in 2012, I went ahead with the deal. I had had a beautiful 1993 mercedes which had be confusion around what RAB would do when I wanted to buy the car in 2012, I went ahead with the deal. I had had a beautiful 1993 mercedes which had been totaled in an accident but which I had always had serviced at RAB. The service department is great. Eliseo Estrada is just fantastic. Gets the job done no matter how long it takes and for a fair price. I wish I could say the same for the sales department. To make a very long story short, without even explaining anything to me about the process, Brent told me that I needed to bring the car in to be pre-certified before I could buy it. Ok- I brought it in. I signed no paperwork even through I asked him about this and he told me not to worry. We would get to it. When I went to pick up the car, Brent was not there but Eliseo let me take it, assuming that it was ok since no one had told me that RAB now owned the car!! The next day I got a frantic call from Brent, telling me that I had to come down and sign the paperwork. I should not have been allowed to take the car! We were leaving that day to take my son off to his freshman year at college in Oregon. After telling Brent that there was no way that I could get down that day ( and I had not even completed a credit application), he said he would call me back. I immediately called and asked for the manager, Rick, and let him know in no uncertain terms how unhappy I was. I told him that I no longer wanted to deal with Brent and he said fine that he would work with me. He faxed me a "borrowed car agreement" and we took my son to school. When I returned, I completed the credit application and Rick said that he would send someone to my house to complete the transaction. Who did he send? Brent! Will I take my car to Eliseo? Absolutely! Will I buy another car from RAB? No way!!! More

I have had a string of unfortunate experience with RAB I have had a string of unfortunate experience with RAB Motors. RAB Motors have taken advantage of both the service and sales department. There I have had a string of unfortunate experience with RAB Motors. RAB Motors have taken advantage of both the service and sales department. There is a long list of misrepresentations that have occurred . However, It is a quite costly for one or two individuals to take an action against car dealers. More

Here is a portion of the email i sent to mbusa in regard to RAB San Rafeal I am unhappy with what I consider to be abhorrent customer service on behalf of RAB motors.  I have owned many MB’s and dea to RAB San Rafeal I am unhappy with what I consider to be abhorrent customer service on behalf of RAB motors.  I have owned many MB’s and dealt with many dealerships across the county and I will detail as to why I feel my experience with RAB Motors has been by far the “dirtiest”.    My RAB Motors nightmare began on Sunday when my battery died for a second time just a few days after a being jumped by RAB the first time.  I was told that I was denied my 24 hour 7 day a week roadside assistance because RAB was closed and SF and Oakland refused to cross the bridges.   This is unacceptable.  I was told I would have to wait until the next morning (Monday) to get a jump / have my battery tested.  I made a 7:30 am Monday appointment on Sunday after being refused roadside assistance.  He  arrived around 8:45.  I then asked if I could have my battery replaced and he said he would have to test it first.  I was told that the battery tested at 11 volts and was therefore fine and needed to be brought into RAB for a diagnosis as to what was draining the battery.  Upon arrival you originally told me that the diagnosis would cost $175 not covered by my warranty.   After complaining as to the cost I was told it would be waived.  While waiting I introduced myself to Greg LaPierrre the Director of Pre-Owned Vehicles for RAB.  I told him I was contemplating selling my vehicle and asked for an estimate.  When I had a surprised reaction to what I considered a low ball offer he went nuts and basically threw me out of his office.  He seemed mentally unstable.  At this point, I was in disbelief as to how I was being treated and requested to speak to someone in charge.  I complained to Robert Kane, whom I felt could care less.   I felt completely “stonewalled” by RAB and felt that my only recourse was to reach out to Mercedes Benz Customer Advocacy for help.   I was then informed by RAB that the “drain” on my battery was caused by a radar detector that “altered the factory specs”.  This is untrue,  no factory wires or setting were altered and the radar is plugged into a non-used ignition location.  Also as my installer pointed out in writing to you the Radar  turns off when the car is off therefore a battery drain is not possible.   Furthermore the Radar detector was installed nearly two years ago and the battery just began to “drain” this week.   This makes little sense.  It seems more likely to me that my 2008 ML (not 2007 as your email title states)  battery has just gone bad over the past 3 years having nothing to do with the radar.  However,  at this point I was informed that the $175 diagnostic fee that was “waived” is now  a $262.50 fee to remove the Radar to “bring the wiring back to factory specs” in order to conduct the diagnosis More