Mercedes-Benz of Marin

My salesperson, Brian, was knowledgeable, professional and made the buying experience enjoyable. I would recommend Brian and this dealership to anyone interested in a Mercedes product. and made the buying experience enjoyable. I would recommend Brian and this dealership to anyone interested in a Mercedes product. More

An excellent experience with Angelo. He was timely, efficient and made overall a terrific service experience. The individuals in the service department were very friendly and helpful. efficient and made overall a terrific service experience. The individuals in the service department were very friendly and helpful. More

DO NOT SERVICE YOUR CAR AT MB MARIN! $2k service = $20,000 I took my rare $230k SLS AMG for service here. The car only had 25K miles but I opted for the 40k mile service which cost me $2000. That service inc I took my rare $230k SLS AMG for service here. The car only had 25K miles but I opted for the 40k mile service which cost me $2000. That service included the transmission/differential fluid change. Everything went fine and the service advisor was very nice. After taking the car home, I noticed a small spot of oil on the ground under the transmission. I contacted the service advisor and he said bring it back in but no rush since it was a very small drip. I brought the car back for the inspection. The same AMG certified mechanic performed an inspection. The mechanic said it looked like it was leaking from the top part of the side cover. He also said that when he previously serviced the car, there was no oil or leaks so it had to be related to the service. He said he tightened the bolts on the cover to get them to "seal better". In parallel, the service advisor contacted an expert at the AMG center in LA. The expert told him it's common to get some oil to come out of the breather on top if the transmission if it was even slightly overfilled. But he said if you drive it enough, that oil will eventually purge. I keep my car as a collector vehicle so I only drive it on special occasions, so its hard to put a lot of miles on it. They told me to take the car home and see if it goes away. I try to put some miles on it to clear the excess fluid as recommended, but the leak persisted. I told the dealership, but the previous service advisor had left and they started to play dumb about the issue. I thought it was related to the lack of background with the issue due to the advisor leaving, so I didn't think much of it. Again, they had me bring the car back in. This time, they said they found a hairline in the front area of the transmission. This was surprising because that's not where the leak was previously. They said it was likely due to a defect in the transmission that coincidentally failed at the same time as the service. I'm a mechanical engineer and I started to get suspicious of this story because a crack doesn't randomly propagate without a stress. But the dealership said MB USA should do something in goodwill since I did nothing but follow their recommended service. The new advisor gave me the contact for MB USA customer care and sent me off. I contacted MB USA only later to find out MB USA silently denied my claim because they contacted the dealership and the dealership told them I denied service from them to repair the transmission...WHAT??? OK, long story short, the transmission died and this time I took it to Mercedes in Walnut Creek. They were shocked by the whole story of my experience with MB Marin. They took out the transmission and found what was clearly not a "hairline crack". Not only that, the crack started from one of the threaded holes of the bolts that the Marin mechanic tightened during the first inspection. The Walnut Creek mechanic said that over-torquing that bolt should have never been done and is undoubtedly the reason for the crack. He said the transmission is not an an allowed serviceable part per Mercedes USA and over-torquing by definition is a damaging act. MB WC was very nice and escalated the issue with the regional manager. That gentlemen contacted MB USA to see what they would do to help me out given my overall experience Mercedes Marin. They came back and said they would pay for half of the replacement cost. I was hoping for all of the bill, but I know that was very generous of them. I contacted MB Marin and asked them to just cover my portion of the repair, ~$10k. I didn't ask them for the whole sum of damage that was done by their dealership, damage to my garage floor, nor damage to the value of my collector car for no longer being original, lack of use of the car, the days lost dealing with this whole issue, and the pile of stress I had to deal with. I thought that was more than a fair request since they unquestionably did the damage to my car. I was contacted by their "Fixed Operations Director" that told me over-torquing the bolt is not a definitive reason for crack, ignored all the other facts, and gave me an offer for $3500 with no admission of fault. Along with the offer, they said they'd require a non-disclosure agreement so I'm not allowed to discuss or post my experience. I was so disgusted by the offer and told him that's not a fair offer and that he should explain to his management that my request wasn't even for all the damage. He came back with the same offer, and shortly after even withdrew that offer and effectively told me I would have to sue them. To me, posting my experience so no one else goes through such an experience with this dealership is worth more than $3500 of $20,000 in damage they did to my car. Hope this review helps anyone that reads it to make a wise decision on where to take their car for service. More

They deserve 6 stars! I have bought 3 new Mercedes from this dealership and every purchase has been incredibly easy and professional. When my youngest son got his drivers I have bought 3 new Mercedes from this dealership and every purchase has been incredibly easy and professional. When my youngest son got his drivers license, as much as he might have wanted a car like mine there was no way his first car was going to be a Mercedes. I wanted something, safe, reliable, and inexpensive. So despite my great experiences with the store in the past I really didn't think of looking there for an inexpensive used car. I mean it's a Mercedes dealership, so I doubted they even have cars like what I was considering and almost didn't check their website inventory. That would have been a huge mistake. In addition to their certified Mercedes they have a really nice selection of used cars under $10k--all really clean and at great value prices. We found a used Honda CRV for a terrific price and in really fantastic condition. It was exactly the type of car and deal I had hoped for, and was just a great surprise to find it at Mercedes of Marin. As usual the service was exceptional, even for a inexpensive used car. Special kudos to Mike Raff and Conley Byrnes. Conley, the used car manager, really spent a surprising amount of time with my son going over the vehicle details. Mike has helped me and some friends in the past and is always the first call I make when I start my shopping--he's just so easy to work with, and always completely professional. Just a total 6 star experience--too bad I can only give them 5. More

Very lousy job done there This dealership provided very sloppy job and lousy work across their departments, ranging from PDI job to finance work. They made all kinds of ridicul This dealership provided very sloppy job and lousy work across their departments, ranging from PDI job to finance work. They made all kinds of ridiculous mistakes (and not willing to admit, not to mention about being responsible for any). I was truly wondering how they could have survived in the competitive market. More

Absolutely the worst. Apparently you need to buy your car from them, it needs to be one of the more costly models and even then you will be treated with contempt unless you Apparently you need to buy your car from them, it needs to be one of the more costly models and even then you will be treated with contempt unless you are a celebrity, kiss their rear end or are ok with being abused, ripped off and burned. Their attitude is unbelievably horrid. Their motto is we are right and you will never be correct about anything. "where did you buy the car?" the service manager asked me on my first contact, "You should just go back to them then." More

Top Drawer Experience; Super Sales Rep Two days ago I flew up from S. California specifically to buy a Mercedes from the uber-professional sales team member, Jerry Malone. Why did I travel Two days ago I flew up from S. California specifically to buy a Mercedes from the uber-professional sales team member, Jerry Malone. Why did I travel 500 miles to make a purchase that I could have easily made in La Jolla? In short, Jerry is hands down the most passionate, knowledgeable and straight forward sales representative I've ever worked with in buying a car. Not only does he really care about find the right vehicle for your wants/needs, but a vehicle that meets your budget. Jerry is interested in the long term relationship, not the one-off sale. Last, but not least, I've never met a sales rep at any dealership over the past 30 years who know more about cars - and every aspect of each Mercedes model. He's a walking savant. Post-purchase Jerry spent two hours with me getting everything set-up with the car, and walking me through all the systems and screen options. You can't go wrong with MB Marin - a class act facility - or working with Jerry Malone! More

Mercedes c63 Jerry M. Is great, this is the second car I bought from him. Very professional and helpful. I would recommend to everyone. I’m very happy! Dani Jerry M. Is great, this is the second car I bought from him. Very professional and helpful. I would recommend to everyone. I’m very happy! Daniel More

Excellent Experience Yesterday I purchased a car from Mercedes-Benz of Marin. I worked with Mike Christian and David Lu. Mike greeted me when I walked in and had the car Yesterday I purchased a car from Mercedes-Benz of Marin. I worked with Mike Christian and David Lu. Mike greeted me when I walked in and had the car I was interested in ready for me to test drive and all the details. David joined me on the test drive and was extremely knowledgeable about the car. Mike worked me on price and was very understanding of my budget. I didn't feel any pressure from either of them and they were very patient as I made the big decision. Overall, I am very impressed with the team at Mercedes-Benz of Marin and would go back for future purchases. Thank you Mike and David for a wonderful experience and awesome car!! Mikki Wilson More

Ease and courtesy We were not sure which brand of vehicle we would purchase, but the professionalism and ease of the Mercedes Benz dealership of Marin sealed the deal. We were not sure which brand of vehicle we would purchase, but the professionalism and ease of the Mercedes Benz dealership of Marin sealed the deal. We are new drivers of a GLC 300. We made a purchase of a C class sedan 20 years ago and used the service shop at the dealership for ease and convenience, which helped us feel comfortable returning to make another purchase. Jerry made the experience fun and almost painless, and was very thorough going over the new features in the SUV. Milly in finance was a pro, and made that part clear and comfortable. We are very happy with our deal. More