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Mercedes-Benz of Marin
San Rafael, CA
334 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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334 Reviews of Mercedes-Benz of Marin
October 28, 2021
This was the worst service I have ever experienced. My daughter who is 23 years old purchased a 2020 C Class in September 2021. We are located in Philadelphia Pa so this was an out of state purchase so daughter who is 23 years old purchased a 2020 C Class in September 2021. We are located in Philadelphia Pa so this was an out of state purchase so everything was done by phone and email. Michelle was her salesperson and she was terrible in responding to messages. My daughter would leave her a message on her voicemail and Michelle would not respond at all or would respond by text message the following day or days. This is no way to handle business transactions. There was no follow up made to my daughter to let her know where she was with her purchase. Too many repeat calls to the dealership with no follow up. The initial call to the dealership was on 9/7 and the car finally arrived in Philadelphia on October 2nd after having it shipped here . Should it take 3 weeks for a car purchase? Maybe this was their first out of state transaction. Not sure but this was absolutely ridiculous. I would not recommend anyone spend any money at this dealership. I wish there was a lower score of 1 star because I would give it. More
by Ms. Finney
Employees Worked With
MICHELE MCLELLAN
May 25, 2021
I thought Mike Raff was very knowledgeable and easy to work with. He spent a lot of time with me to go over my new car which I greatly appreciate! work with. He spent a lot of time with me to go over my new car which I greatly appreciate! More
by Klarson360
Employees Worked With
MIKE RAFF
May 24, 2021
The absolute best experience I’ve ever had purchasing a car. Michelle was extremely helpful and the process was hassle free. I walked in knowing what I wanted, Michelle made it possible and I was out of th car. Michelle was extremely helpful and the process was hassle free. I walked in knowing what I wanted, Michelle made it possible and I was out of the dealership in a matter of a couple hours (including my thorough test drive). 10/10 recommendation. More
by DeAngelo Theus
Employees Worked With
MICHELE MCLELLAN, Mary Flinn
May 23, 2021
Very efficient and helpful woman handling my service. Very efficient and helpful woman handling my service. Willing to spend time explaining service needs. Will continue to use this dealership. Apprec Very efficient and helpful woman handling my service. Willing to spend time explaining service needs. Will continue to use this dealership. Appreciate emails about service schedule. More
by McPeak
Employees Worked With
Brittany Myers
May 23, 2021
I had the BEST time with Mr. Chris Beam, it was quite my pleasure having him as my sales consultant. Car deal was phenomenal, Thanks. Everyone at dealership was very helpful and attentive. I hope to see the pleasure having him as my sales consultant. Car deal was phenomenal, Thanks. Everyone at dealership was very helpful and attentive. I hope to see them all when I return to pick up my next vehicle. More
by RC
Employees Worked With
Ron Inoles, Christopher Beam
May 22, 2021
Meet edges of Marin is a great dealership. Sales department is excellent and the service department is terrific. We have bought and serviced six cars through them and are very pleased. department is excellent and the service department is terrific. We have bought and serviced six cars through them and are very pleased. More
by alanspieg
Employees Worked With
Eliseo Estrada
May 19, 2021
Great experience. No pressure, fair price and Michael Poole was a pleasure to deal with. Mary Flinn in finance was great as well. The whole process was simple. Poole was a pleasure to deal with. Mary Flinn in finance was great as well. The whole process was simple. More
by rosman
Employees Worked With
Michael Poole and Mary Flinn
May 12, 2021
Had little problems with service manager quickly sorted it out. Service Adviser failed to follow up sent no texts or returned calls for two days it out. Service Adviser failed to follow up sent no texts or returned calls for two days More
by harjitsinghrao
Employees Worked With
Eliseo Estrada
May 11, 2021
My sales guy David Lu Was fabulous. He was extremely helpful , He responded to all my needs, He called me back with information on the vehicles, he returned my calls, and he was not pushy . I probably w helpful , He responded to all my needs, He called me back with information on the vehicles, he returned my calls, and he was not pushy . I probably would not of bought my car if it wasn’t for him. Very happy with the service and my car More
by Celia
Employees Worked With
MICHELE MCLELLAN, DAVID LU
