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Mercedes-Benz of Marin

San Rafael, CA

4.8
386 Reviews

540 Francisco Blvd W

San Rafael, CA

94901

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386 Reviews of Mercedes-Benz of Marin

June 01, 2024

We were very satisfied with the service . Angelo was very professional & helpful. Ululani & Paul Jung More

by ululaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
Jun 03, 2024 -

Mercedes-Benz of Marin responded

Thank you for sharing your satisfaction with our service at Mercedes-Benz of Marin! We're glad to hear Angelo was professional and helpful. Safe travels from all of us here!

June 01, 2024

My Service Advisor was excellent. Very pleasant experience! Joe was very clear explain the B service and what it covered. More

by Lynneboynton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maligat
Jun 03, 2024 -

Mercedes-Benz of Marin responded

Lynne, we're delighted to hear that Joe provided you with excellent service and clarity during your visit to Mercedes-Benz of Marin. Thanks for sharing your positive experience!

June 01, 2024

I have taken my SLK 230 to Mercedes Benz of Marin for 22 years. I would not take my car anywhere else because I can always trust them 100% to be honest and truthful in evaluating the problem, performing the More

by georgialeighevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
Jun 03, 2024 -

Mercedes-Benz of Marin responded

Georgialeighevans, we're honored by your long-term trust in Mercedes-Benz of Marin and appreciate your kind words about our team. Thank you for being a loyal customer - drive safely!

May 31, 2024

Amazing people and service. Donald was the very best. I always love getting my car serviced here. More

by alexapietra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Murphy
Jun 03, 2024 -

Mercedes-Benz of Marin responded

Alexa, we appreciate your kind feedback for Donald and the Mercedes-Benz of Marin team. It is our pleasure to assist you with all of your service needs!

May 31, 2024

Good service; work was done as promised; good communication about status. Well done all around More

by Gmachess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Griffiths
Jun 03, 2024 -

Mercedes-Benz of Marin responded

Thank you so much for stopping in for service! We appreciate your business here at Mercedes-Benz of Marin.

May 31, 2024

They are not replying to my calls when they say they will. All the info they gave me after I bought my car is incomplete. They just want to sell, and then they pretend they don't know you. More

by voxmundi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zak Qarizada, SandraAmador, Rafi
Jun 03, 2024 -

Mercedes-Benz of Marin responded

I'm really sorry to hear about your experience. We strive for clear and consistent communication with our customers, so it's concerning that we've fallen short here. I want to look into your situation and have someone give you a call, unfortunately, I cannot locate contact information without a first and last name. Please reach out directly to the email address listed below with your full name and contact number; I'd like to help resolve this issue for you. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

May 31, 2024

Eliseo is exceptional and great to work with. He is one of the main reasons I keep coming back to MBZ of Marin! More

by nersihemati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Jun 03, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Eliseo has made such a positive impact on your experiences with Mercedes-Benz of Marin. Thank you for your continued support!

May 23, 2024

Very professional team. Eliseo great adviser who take good care of my vehicle. Many thanks. More

by tail_lintel.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
May 23, 2024 -

Mercedes-Benz of Marin responded

Thank you for choosing Mercedes-Benz of Marin for your service needs! We are thrilled that Eliseo took great care of your vehicle. See you next time!

May 23, 2024

Eliseo is excellent. Very helpful and has taken care of our cars for over ten years. More

by john.nicolai49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
May 24, 2024 -

Mercedes-Benz of Marin responded

John, it is a pleasure having you as a Mercedes-Benz of Marin customer! Thank you for sharing your kind regards for Eliseo and leaving us a five-star review. To another great year!

May 23, 2024

Frank Andretta is an excellent salesperson; he answered all of our questions and explained the GLC functions and features. He was professional and efficient and personable! Frank ensured that our ‘car bu More

by beoconn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FRANK ANDRETTA
May 24, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Frank provided such a professional and personable experience at Mercedes-Benz of Marin. Enjoy your new GLC, and thank you for the wonderful feedback!

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