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Mercedes-Benz of Marin

San Rafael, CA

4.8
334 Reviews

540 Francisco Blvd W

San Rafael, CA

94901

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334 Reviews of Mercedes-Benz of Marin

June 11, 2024

The online appointment feature was a little confusing and apparently failed to log the appointment offered. But Joe took great care of me as basically a walk-in and finished the service the same day. More

by jimm4279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Marigat
Jun 12, 2024 -

Mercedes-Benz of Marin responded

Thanks for sharing your experience! We're glad Joe was able to assist you promptly and complete the service at Mercedes-Benz of Marin. Also thank you for the feedback and heads-up on our online appointment system. We'll look into improving it. Thank You, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

June 11, 2024

The service staff at Mercedes Benz Of Marin always provides Five Star service! From Eliseo providing excellent recommendations on maintaining an older model low mileage Benz to the ride home by Freddi More

by kmj347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie, Eliseo Estrada
Jun 12, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Eliseo and Freddie provided top-notch service at Mercedes-Benz of Marin! Thank you for sharing your positive experience with us.

June 10, 2024

I have serviced my two Mercedes here for many years. Always very efficient and helpful More

by Mbzmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Jun 10, 2024 -

Mercedes-Benz of Marin responded

This review made our day. Thank you for choosing Mercedes-Benz of Marin!

June 08, 2024

Had my 8 year old car serviced without issue and minimal efforts to upsell me. Jorge was very helpful. More

by AdviceCo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Jun 10, 2024 -

Mercedes-Benz of Marin responded

Thank you for sharing your experience! We're glad to hear Jorge and the team at Mercedes-Benz of Marin provided helpful service without any hassle. Safe driving!

June 06, 2024

I have had very good service experience with this dealership for more than 30 years. While my service consultant has changed during that time, I am very pleased with Eliseo. He proactively reaches ou More

by Kathywilsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada
Jun 06, 2024 -

Mercedes-Benz of Marin responded

Kathy, we're delighted to hear about your long-term satisfaction with Mercedes-Benz of Marin and Eliseo's exceptional service. Thank you for being a loyal customer!

June 05, 2024

I’m always satisfied with Angelo Z. He is friendly, polite and very responsive. Please keep the water bottles with the Mercedes Logo!!! Feels more prestigious than other dealers!! More

by Mmoriha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliseo Estrada, Angelo Gomez
Jun 05, 2024 -

Mercedes-Benz of Marin responded

We're delighted to hear that Angelo consistently provides excellent service at Mercedes-Benz of Marin! Thanks for the feedback on our water bottles – we strive for a luxury experience!

Jun 06, 2024 -

Mmoriha responded

OMG. A real person!! Now I’m even more impressed!!!…..Ian not a robot!!!!

June 04, 2024

Angelo (service) is the reason I stay. The dealership has a lot of work to do to repair its repetitional damage done over the past few years. The price for service is ridiculously hi More

by finkjimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelo Gomez
Jun 05, 2024 -

Mercedes-Benz of Marin responded

It's great to hear that Angelo's service keeps you coming back, but I'm sorry to learn about these pricing concerns. We strive for transparency and fairness, and I'd like to have one of my store managers reach out to you to discuss this further to clear up any confusion. Please contact me at the email address below with your full name and phone number and please reference "finkjimbo". Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

June 03, 2024

Purchased a CPO Electric SUV from this dealership. The salesperson Marciano Frausto was particularly professional and helpful throughout the buying process. Like any dealership if you negotiate for More

by bosesab
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zack Qarizada
Jun 04, 2024 -

Mercedes-Benz of Marin responded

Thank you for choosing Mercedes-Benz of Marin! We're glad to hear Marciano was professional and helpful during your purchase. We appreciate your feedback on the negotiation process and will strive to improve in that area. Enjoy your new CPO Electric SUV!

June 01, 2024

We were very satisfied with the service . Angelo was very professional & helpful. Ululani & Paul Jung More

by ululaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Gomez
Jun 03, 2024 -

Mercedes-Benz of Marin responded

Thank you for sharing your satisfaction with our service at Mercedes-Benz of Marin! We're glad to hear Angelo was professional and helpful. Safe travels from all of us here!

June 01, 2024

My Service Advisor was excellent. Very pleasant experience! Joe was very clear explain the B service and what it covered. More

by Lynneboynton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Maligat
Jun 03, 2024 -

Mercedes-Benz of Marin responded

Lynne, we're delighted to hear that Joe provided you with excellent service and clarity during your visit to Mercedes-Benz of Marin. Thanks for sharing your positive experience!

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