Mercedes-Benz of Marin

I was greeted by a very friendly service agent. All work was explained in advance and in detail to receive my approval, which they did, before the work started. I was provided a loaner vehicle, whi All work was explained in advance and in detail to receive my approval, which they did, before the work started. I was provided a loaner vehicle, which was clean and full of gas. The A1 service was completed in a timely fashion followed by a notification of the completed work. I’m very satisfied with the service and look to king forward to the next visit. More

I work with Don Murphy. He is great to work with. He truly is an assist to Mercedes Benz of Marin. He is great to work with. He truly is an assist to Mercedes Benz of Marin. More

My experience was outstanding, positive, transparent, and always keeping me updated. Joe Maligat provided Outstanding customer service and reviewed with me the issues I had with my suv. Joe was nice enough t always keeping me updated. Joe Maligat provided Outstanding customer service and reviewed with me the issues I had with my suv. Joe was nice enough to take me into the shop to show me the damaged wheel hub. Joe could tell I was upset at the extensive damage and assured me they would fix the problem. Joe was very transparent and always updating me on the progress of my car repair. This was my first time going to Mercedes of Marin and it was a positive experience for me. Thank you Joe for all Hour help and guidance with regards to my tires and wheel hub. Because of the great customer service experience, I plan to bring my car in for all service maintence. More

Quality Service and Cleanliness. Wes handled my punctured tire episode with calmness and efficiency. Best reason to own a Mercedes is to take it to the shop once in a while. Best se Wes handled my punctured tire episode with calmness and efficiency. Best reason to own a Mercedes is to take it to the shop once in a while. Best service ever!! Sarita More

Eliseo is great ! Very responsive and good follow up . He found me the loaner car I needed to fit in my garage !! Location is convenient . Very responsive and good follow up . He found me the loaner car I needed to fit in my garage !! Location is convenient . More

Good full service. Good communication . A bit of looking for extra services/ problems to bill for. Good communication . A bit of looking for extra services/ problems to bill for. More

Very smooth experience, with strong communication. I was impressed with the operations and professionalism of the staff. I was impressed with the operations and professionalism of the staff. More

Lilli was great and we will be back there for our service needs. The 5 star rating is for her. needs. The 5 star rating is for her. More

I have a 10 year old Mercedes that I plan on keeping until one of us dies first.. I hadn’t had work done for quite sometime. Just as I’m headed to my 50 year high school reunion I heard a very loud nose until one of us dies first.. I hadn’t had work done for quite sometime. Just as I’m headed to my 50 year high school reunion I heard a very loud nose coming from the engine. My daughter and I called every shop in Sonoma. No one could take us. My daughter finally called Mercedes of Marin. Liliana the service rep said, ”have her drive here and we’ll set her up with a courtesy car so that she can make her reunion” Dropped off my car and made it to my reunion. Thank you Lilana and service staff for all you did. Picked up my car and was so clean and runs beautifully! More

Mercedes-Benz of Marin are professional, courteous and excellent in their workmanship. I highly recommend them. excellent in their workmanship. I highly recommend them. More