Mercedes-Benz of Little Rock

Very nice and friendly, from the moment I called to inquire about the car . I would definitely be coming back when it time foe an upgrade. inquire about the car . I would definitely be coming back when it time foe an upgrade. More

Kym is a great service advisor. Makes everything easy. Highly recommend the dealership and their personnel Makes everything easy. Highly recommend the dealership and their personnel More

Dillon Allwine, my sales guy was wonderful! ! Very knowledgeable about the car. Had all my paperwork done before I got there ! Very knowledgeable about the car. Had all my paperwork done before I got there More

Superb Customer Service displayed by Allen; He took the time to search for an alternate replacement for the 3G Network which will discontinue effectively Dec 1st for my 2015 S550 model; I were deeply impre time to search for an alternate replacement for the 3G Network which will discontinue effectively Dec 1st for my 2015 S550 model; I were deeply impressed how Allen took care of me during the completion process of signing paperworks. Thanks Allen, you are a rare jewel in addressing customer concerns. More

Fixed it when they said they would and the man driving the service car who dropped me at home was awesome the service car who dropped me at home was awesome More

I worked with Paul in the service department and he made very thing simple quick and worth it. I love how he kept me informed with the updates about my truck. I would definitely be having all my maintenance very thing simple quick and worth it. I love how he kept me informed with the updates about my truck. I would definitely be having all my maintenance done here. 5 star service with a 5 star team More

Allen is an asset to the dealership. Everyone is friendly. Clean waiting area with refreshments is nice. Everyone is friendly. Clean waiting area with refreshments is nice. More

Games…every turn. A) didn’t have title after 3 weeks - day of deal, said they did; B) changed the deal and price after we agreed on all terms - I caught it mid signi A) didn’t have title after 3 weeks - day of deal, said they did; B) changed the deal and price after we agreed on all terms - I caught it mid signing, stopped, and gave them choice to honor or I walk out; C) requested 2 specific tech features before signing, assured were on the car - after signing, they were NOT; D) service sends you to voice mail all day and they don’t return calls, even if you have an active ticket; E) Service manager said a software update was a complex warranty “all day” effort. I later confirmed by 2 other dealers, it was a very simple effort. It seems they are gaming Mercedes warranty and aren’t on the up and up with corporate; F) sales hounded - even tried bribing me - for 5 star rating with a tank of gas; I declined the gas. “Sorry” does not fix these. I’ve already formally changed my designated dealer at corporate, to Tulsa - further away, but has tech concierge and proven trust. I’ve filed complaints with AR attorney general, Mercedes, FTC, and BBB. I’m a 20+ year owner of most every model. This is not how a Mercedes operates. More

Did not have appointment but they let me come in and took care of the problem in a couple of hours. care of the problem in a couple of hours. More

I received quality services whenever I go there. Very professional and friendly service highly skilled staff. Very professional and friendly service highly skilled staff. More