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Mercedes-Benz of Durham
Durham, NC
264 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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264 Reviews of Mercedes-Benz of Durham
August 11, 2017
A positive car buying experience Everyone we have spoken to there, including front desk, the concierge, the finance guy and the service department have been professional, helpful and Everyone we have spoken to there, including front desk, the concierge, the finance guy and the service department have been professional, helpful and friendly. Our sales rep, Jerrick Clements, was great. Very knowledgeable and patient over several visits, test drives, and emails. More
by Jph37su1
Employees Worked With
Jerrick Clements
August 07, 2017
Car Purchase The team at Kendrick Auto did an awesome job with our recent car purchase. Jerrick, Ryan, and Mustafo were great! We flew from SD to purchase our Ni The team at Kendrick Auto did an awesome job with our recent car purchase. Jerrick, Ryan, and Mustafo were great! We flew from SD to purchase our Nissan Cross Cabriolet. Jerrick picked us up at the airport and 2 hours later we were on the road back to SD More
by Squiddy64
Employees Worked With
Jerrick Clements
June 12, 2017
Good customer service Bought used ml350 ,Sales man Benjamin very knowledgeable about the car, and very good service ,after the sale he kindly offered his help if needed. Bought used ml350 ,Sales man Benjamin very knowledgeable about the car, and very good service ,after the sale he kindly offered his help if needed. More
by Wangangl
Employees Worked With
Benjamin Ealy
May 03, 2017
Service visit. Special thanks to my Service Advisor John Hall. From scheduling an appointment to completion of the job the staff at Mercedes-Benz of Durham was very Special thanks to my Service Advisor John Hall. From scheduling an appointment to completion of the job the staff at Mercedes-Benz of Durham was very friendly and efficient. They completed my emergency repair on Saturday and got me back on the road earlier than promised. More
by Richard Meagher
Employees Worked With
John Hall
April 07, 2017
Catherine Burchette is the best! My mother and I have had the best car buying experiences at Mercedes Benz of Durham! Catherine Burchette went above and beyond to make sure I was in t My mother and I have had the best car buying experiences at Mercedes Benz of Durham! Catherine Burchette went above and beyond to make sure I was in the car of my dreams, and that my process went smoothly! I just love her, and I'm loving my new 2017 C300 Coupe!!!! More
by Aquira
Employees Worked With
Catherine Burchette
March 18, 2017
Service Review Overall, the quality of the customer service I received was excellent; service was timely and efficient. Would use this dealership again for future se Overall, the quality of the customer service I received was excellent; service was timely and efficient. Would use this dealership again for future service and recommend to others. More
by kaylyne
Employees Worked With
Chris
March 15, 2017
A great buying experience with Daniel Debrecht I dreaded buying a car and hated going into showrooms. Daniel made it much more pleasant by being honest about Mercedes, he was knowledgable, patient I dreaded buying a car and hated going into showrooms. Daniel made it much more pleasant by being honest about Mercedes, he was knowledgable, patient without being condescending even though it took me months to make up my mind. On the day I bought my C300 4matic, at the end of December 2016, he lowered the agreed on price after he realized he had sent an email to me, which I had not read, containing a lower price. The car was delivered to my house that day and only afterwards did I realize there was a chip in the window shield. The dealership and Daniel were great and replaced the glass at their own expense despite no one really knowing how it happened. Much later I picked up 3 nails in my tires and drove to the dealership without an appointment. The tire was replaced and the car washed and I was out in no time after having a cup of coffee and snacks while reading email. Thank you, Daniel, for making the purchase of my car a pleasant experience and to the whole dealership for going above and beyond. Karen Paden More
by karen p
Employees Worked With
Daniel Debrecht, John Hall
February 17, 2017
Very good experience Manager in parts and service is very kind and professional. Keep his words. My experience was great. MR BISHOP, David got my car part in time and inst Manager in parts and service is very kind and professional. Keep his words. My experience was great. MR BISHOP, David got my car part in time and instole on busy weekend. He also helped me out for other things. More
by Baps
Employees Worked With
Bishop, David
February 09, 2017
They are low ballers when they value your trade. They called me every day and even had an internet specialist contacte several times. My suggestion is, don't waste your money on hiring extra sales su They called me every day and even had an internet specialist contacte several times. My suggestion is, don't waste your money on hiring extra sales support when you low ball a paying customer! More
by Holbeck
Employees Worked With
Odalys Vargas
November 04, 2016
Contemporary, smart and loyal The staff at Mercedes-Benz of Durham is smart, kind and efficient - the best in the triangle. The contemporary building is immaculate and this just re The staff at Mercedes-Benz of Durham is smart, kind and efficient - the best in the triangle. The contemporary building is immaculate and this just reinforces this dealer's commitment to precision and detail. I have had the wonderful opportunity to be assisted by a number of caring staff at Mercedes-Benz of Durham including Daniel Rollins, Justin Blanchard, Sean Gerringer and Patrick Wang. In my visits there to service my ML350 BlueTec, often with my two and six year old daughters, the staff was kind, efficient and incredibly smart every time. Daniel and Justin especially were able to see that the issues were diagnosed correctly and repaired quickly. They took time to respectfully explain each separate issue and support their diagnoses through photo documentation. I am a Cary resident, and, after multiple interactions, I cannot provide the same high remarks about the staff or facilities at Mercedes-Benz of Cary. I highly recommend Mercedes-Benz of Durham. More
by Amy
Employees Worked With
Daniel Rollins, Justin Blanchard, Sean Gerringer and Patrick Wang
