Mercedes-Benz of Durham
Durham, NC
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237 Reviews of Mercedes-Benz of Durham
Pleasant experience (minus the finance person) Rakesh was the sales person who sold me a CLA 250. They have pretty good knowledge of the vehicles and they let us drive the car thrice on three days. Rakesh was the sales person who sold me a CLA 250. They have pretty good knowledge of the vehicles and they let us drive the car thrice on three days. The manager seemed to be a no nonsense person and gave us a good deal on the car, so we drove it home the day we made a deal. I disliked the rude attitude of the lady who was with finance and I decided to go with another bank. More
Very pleasant experience After having a not so pleasant experience at another German luxury car dealer in the area, our product specialist Nancy and business manager Mostafa ( After having a not so pleasant experience at another German luxury car dealer in the area, our product specialist Nancy and business manager Mostafa (and few other people in the front and back offices whose names I unfortunately can't remember) treated us very well and took really good care of us. Although it was late getting close to the closing time on a Sunday, they went the extra mile to finish the paperwork and prep the car promptly to get us on the road in our new vehicle. Very smooth transaction and pleasant experience overall. More
These guys are Great! 110 Kentington Dr Durham Mercedes Benz My wife and I purchased an E350 and the experience was fantastic. Both Ramesh Patel (Product Specialist), and Mostafa Abouauf (Manager) were great!. W My wife and I purchased an E350 and the experience was fantastic. Both Ramesh Patel (Product Specialist), and Mostafa Abouauf (Manager) were great!. We really appreciate their support and assistance. Prior to going to this dealer we looked at other MB dealers in the area. The other dealers have a long way to go - before they can provide the attention to detail and customer support that my wife and I received. Not hype - simply facts. In summary - the best - and we will be back! More
Great Experience I purchased a ML350 from Hendrick Mercedes. Out sales person Dan DeBrecht was wonderful! Dan made the purchase of our SUV simple and easy. He is v I purchased a ML350 from Hendrick Mercedes. Out sales person Dan DeBrecht was wonderful! Dan made the purchase of our SUV simple and easy. He is very helpful, has good product knowledge and very polite! A great experience in buying a car! Will continue to use Hendrick for the service of our vehicle and look forward to buying again. More
Awesome Salesman: Tanner Our experience working with Tanner was awesome! We are very grateful to have had his assistance throughout this process. Any and every time we had any Our experience working with Tanner was awesome! We are very grateful to have had his assistance throughout this process. Any and every time we had any difficulties, he was always available and willing to assist. He wasn't just about the sell, he was about ensuring that we had a wonderful experience and were pleased with our car, even after the sale was complete. It for all of these reasons that I would recommend anyone needing a car to seek out Tanner for his expert help. Sincerely, Mr. Marcus Hughes and Dr. Kristen Bell Hughes More
Awesome experience at Mercedes-Benz! Tanner provided nothing but excellent service to us! From the moment my husband & I walked into the dealership, he treated us both with respect and ne Tanner provided nothing but excellent service to us! From the moment my husband & I walked into the dealership, he treated us both with respect and never once portrayed himself to be that usual pushy car salesman that we had dealt with in the past. He was patient and answered all of the questions. Once the purchase was finalized, he told me that he was on call 24/7 to help us with any of our needs. This has been very helpful as we purchased a car with so many features. We have been able to contact Tanner with questions, and he has been quick to answer them. We recommend Mercedes-Benz of Durham to anyone looking for a smooth car buying experience. -Daniel & Allison Phillips More
Dealership is all about sale and do not expect anything els There is no value for customer at this dealership .They are just interested in your money and forget about anything else. Gener There is no value for customer at this dealership .They are just interested in your money and forget about anything else. General Manager is one of the arrogant GM ,Who do not care about customer .I had made purchased MB S550 on June 30 .They told me my vehicle deliver next day.10 Phone calls from my side but there was not a single phone call from dealership about my delivery. They told me they would call me after 30 minutes and 15 minutes .There were no phone calls comes from them. Finally delivered my MB on July 01 10:15pm .Car was dirty and had some paint problem on hood. Took pictures and send to finance manager by email. No follow up calls from dealership about my experience or Am I satisfied or not . I had scheduled appointment at different dealership and they called me next day about why I didn't make it. So, The Dealership I purchased my car they don't care .That proves this dealership is all about sale and do not expect anything else. Called on July 03 and asked for GM .He was too busy and didn't accept my call so I left message. Till the date GM do not have 5 minutes to return my call and no concern why I called. I am a owner and GM for my business .I never see any GM this much careless for their customer ,Specially I had purchased top line car and do not deserve this. Mike(Sales Manager) is nice enough to call me back and apologies for bad experience. Also told me to detail clean my car and take care paint issue on hood. Overall I would give this dealership minus if I can because they are committed to take your money and no services. More