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Mercedes-Benz of Durham

Durham, NC

5.0
262 Reviews

110 Kentington Drive

Durham, NC

27713

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262 Reviews of Mercedes-Benz of Durham

October 08, 2020

Great experience. Went to the lot just to browse, and left driving a nice vehicle. If your are looking for a hassle free, no pressure, cool sales rep, ask for Lauren. She is great! More

by EB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Husketh
October 08, 2020

Had the greatest experience here. Service was beyond and Had the greatest experience here. Service was beyond and above. The person I worked with had knowledge of the car I wanted and was very efficient. More

by Ky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Choi
October 03, 2020

Great to work with, he always has the right answer. He knows the cars at the dealership and he has helped me with issues with my wife’s car which is a different make. More

by Daviddaly44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hall
Oct 07, 2020 -

Mercedes-Benz of Durham responded

Daviddaly44, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!

October 03, 2020

If you want a great and professional experience look no further than Jim! Don’t let his name tag fool you though! If I recall right even though James is on the name tag, that’s the guy you want! We c More

by Nchurch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
Oct 07, 2020 -

Mercedes-Benz of Durham responded

Nchurch, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!

October 03, 2020

The dealership is great. The service was excellent and John is the BEST. The service representative. I do not wish to have another representative than John. More

by aspann1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John is very knowledgeable,professional, and takes great care of his customers . He gives you his undivided attention at all times.
Oct 07, 2020 -

Mercedes-Benz of Durham responded

Aspann1, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Durham!

October 01, 2020

My experience with MaryAnn at Mercedes Benz of Durham was awesome . From the moment I walked in MaryAnn exceeded my expectations and was very personable, professional, and pleasant to work with. I am very More

by erickahale78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Ann
Oct 03, 2020 -

Mercedes-Benz of Durham responded

Hello Erickahale78, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 29, 2020

I love the customer service when I walked into the showroom the customer service is very beautiful they're so nice my sales lady name is Mary Ann Wrenn she is so awesome I was kind of nervous and she More

by Black diamondz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Ann Wrenn
September 29, 2020

John Hall at Rick Hendrix of Durham NC is excellent!!! Love the customer service he give. I Know and look forward to superb assistance with John whenever I need help. He definitely go above and beyond. Be More

by TamikaTunnerRagland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hall
September 26, 2020

The service and attention I received from Maryann Wrenn was exceptional. She is very concerned about my needs and finding me just the right vehicle at a great price. More

by ergela18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maryann Wrenn
Sep 29, 2020 -

Mercedes-Benz of Durham responded

We appreciate your positive review about your recent experience with us! We hope you have a great day!

September 25, 2020

The Service Representative, John Hall, did an outstanding job addressing the repairs for our vehicle. John’s friendly, warm personality reassured us throughput the repair process. Cudos to Mercedes of Durha More

by dillsports
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hall
Sep 25, 2020 -

Mercedes-Benz of Durham responded

Dillsports, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Durham. Please let us know if there is anything else we can do for you; we are more than happy to help!

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