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Mercedes-Benz of Delray
Delray Beach, FL
780 Reviews
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Showing 780 reviews
November 06, 2023
STAY AWAY! I bought a car from this dealership on September 5th and I COULD NOT BE MORE SORRY. What a huge mistake! They overcharged me at closing by I bought a car from this dealership on September 5th and I COULD NOT BE MORE SORRY. What a huge mistake! They overcharged me at closing by almost $1,400. I only found out about this mistake (or was it intentional?) because they sent me a check 7 weeks later. I really could have used that money during all of that time because I had NO WORKING CAR. The car they sold me broke down on day 5 of my ownership and I have NOT seen it since! I could have used that money to pay for the 2 tow trucks I had to hire, or for a rental car that I need but cannot afford. Nearly 2 months after the breakdown, I still don’t know what is wrong with the car or when they might even be able to tell me what is wrong. The dealership doing the repairs needs a part before they can do the diagnostics, and that part did not arrive when it was supposed to about three weeks ago. There is no new ETA for the part. As a result, I have no idea when or if the car will be drivable again! Yes, the repairs are supposed to be covered by the warranty included at purchase. Yes, this abysmal dealership finally reimbursed me for the $200 deductible I will have to pay if the repair is ever completed. But that payment only happened after about six weeks of ignored emails and unreturned phone calls, pleading for help. Mr. Joseph Taylor was particularly skilled in the art of making excuses, often blaming his own lack of action on a manager being out of the office time and time again. It was absolutely infuriating how naturally this dealership decided that it would try to ignore me. They made zero effort to stand behind the sale they just made to me. It sure feels like the minute I drove off their lot, they felt they were done with me forever. They could have helped in many ways, but they did not. They have treated me to some of the worst customer service I’ve ever experienced, and I see no signs that they care at all about it my impression. And remember, the decision to ignore me came AFTER overcharging me at closing. My advice is STAY AWAY from this dealership no matter what! They will overcharge you for a car that breaks down after only 5 days, and then ignore your pleas for help. That’s exactly what they did to me. And I’m quite confident that I am NOT their only dissatisfied customer. DON’T LET YOURSELF BE THEIR NEXT VICTIM. More
by Denny s.
Employees Worked With
Joseph Taylor
October 30, 2023
Service manager Shawn Parton was very efficient and handled my service needs accordingly. He was professional and addressed my concerns about the repairs needed to my vehicle. The actual work was compl handled my service needs accordingly. He was professional and addressed my concerns about the repairs needed to my vehicle. The actual work was completed to my vehicle sooner than expected which was a plus. More
by jetblakink
Employees Worked With
Shawn Parton
October 28, 2023
Have you tried to contact Stacey Grell i have called and emailed but had no response in over 3 weeks? Looking for a price for new front tires. This is the email I sent Stacey... I have called and left s emailed but had no response in over 3 weeks? Looking for a price for new front tires. This is the email I sent Stacey... I have called and left several messages over the last several weeks I'll try this e-mail if this doesn't work I will contact somebody else. The reports you gave me “additional service recommendations” says front tires mount and balance $765.46 and then the front-end alignment is $329 but what are the cost of tires? Please provide me with the total price. Richard Meyrick 856-397-3659 More
by chuckrcm1
Employees Worked With
Stacey Grell
October 26, 2023
I called my Mercedes dealer to determine if they had the needed recall fuel pump parts. The manager checked and confirmed they had the parts. They made an appointment for me on Monday. I brought the car in needed recall fuel pump parts. The manager checked and confirmed they had the parts. They made an appointment for me on Monday. I brought the car in and Lyft took my home. After 5 days of waiting, I called the dealer to find out if the car was repaired. I was told nothing had be done since they didn't have the fuel pump parts. On Saturday I returned and picked up my car. It at least had been washed for me. One wasted week. More
by skytop
Employees Worked With
Mario
October 26, 2023
Work done on my car was perfect but they do wash the car when you get a full service and my tires came out very dirty and bird xxxx all on the front hood so wasn’t to happy with that other then that everyth when you get a full service and my tires came out very dirty and bird xxxx all on the front hood so wasn’t to happy with that other then that everything else. Was done great, More
by Debart2217
Employees Worked With
Stacy was great
October 17, 2023
WORST SERVICE EVER - NOT TO BE TRUSTED The service department had our car for seven months and were paid over $8,000 to repair a convertible top and it still does not work! They wanted an additional $ department had our car for seven months and were paid over $8,000 to repair a convertible top and it still does not work! They wanted an additional $3,000, but wouldn't guarantee that the top would work. We had to call Mercedes USA to get our car back and when we finally did the batteries were nearly dead. Terrible customer service! More
by aprildidthis
Employees Worked With
David Rhy
