Part 4. The General Manager of Delray MB did reach out to me and we had a meeting since the posting of this review. It was a productive meeting in which I felt "heard" about my concerns and experience. I believe we are on a good path for a resolution.

My experience at Mercedes Delray Beach was best-in-class. I walked into the dealership simply to "look around" since I had pretty much decided on renewing my Jaguar lease. The Mercedes sales rep who approached me at the dealership, Jeff Rizzi gave me an instructive side-by-side detailed comparison and pointed out the benefits of Mercedes versus Jaguar. Then he narrowed down the features and liabilities of both and I walked out with a new GLC 350e. I know I got a great deal, and as a 70 year old guy who's bought a few cars in his time I also appreciated the professionalism from the dealership manager (Darren) right down to the Finance Manager Kamryn Dode. Do your homework, call a few other Mercedes dealerships first, but I suggest you make Delray your last stop and purchase in there. I got a beautiful SUV at the right price and their team treated me like a prince while I was there.

Smooth transaction after buying from out of state. Our sales agent, Justin Kashi went above and beyond to keep us abreast of all processes and vehicle was delivered in Indiana 2 days after it was picked up by shipping company. Justin replies to all texts and picks up calls whenever needed. He is one of a kind and I hope all the agents at this dealership are the same. I am very impressed. Their customer service is like the Chick Fil A of car sales with a fine dining flair.. TOP NOTCH.

I thought the dealership was trying to ghost 👻 me until I went back to get things straight

Was pleased with all my needs , salesman could not have been more helpful and corteous.

Professional. Fast. Comfortable. I liked to visit this dealership. Latte, lounge, magazines, smiles. awesome service.