Mercedes-Benz of Delray

Horrible Car Service Department The service department does not have a clue! From the time you pull your car in it's chaos. They do not know what customer service is or how to run a The service department does not have a clue! From the time you pull your car in it's chaos. They do not know what customer service is or how to run a shop even when you make an appointment. I dropped my car of on a Wednesday for a routine service and they kept making excuses on why it wasn't finished. Finally I demanded it back on Monday eventhough they asked for another day. Not everything was completed, but enough was enough. Total incompetence and excuse after excuse. Never going there again. I will have to have their work checked and the service completed elsewhere. Even though I paid $800. May just challenge that. More

CPO Purchase Had a pleasant, stress-free buying experience. Bought a very nice Mercedes CPO coupe at a reasonable price. Thanks again to Dawn Dallin, salespers Had a pleasant, stress-free buying experience. Bought a very nice Mercedes CPO coupe at a reasonable price. Thanks again to Dawn Dallin, salesperson, Delray MB. More

Misleading and Dishonesty I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, c I Purchased a 2016 Mercedes Maybach from Mercedes Benz Of Delray Beach Florida. Prior to purchasing the vehicle, I called to get information, price, condition, Options, etc. and spoke with Ron Miller. His response to the condition of the car he replied (PERFECT, thats why it was in the Showroom). I felt very uncomfortable buying a car unseen, since I live in Texas and the car being in Florida. I told Ron that I would get a flight out that week to visually verify that the car was perfect. Due to my work and busy schedule I was unable to get a flight out. I called and told him maybe the following week I could make it out. He then assured me AGAIN that the car was PERFECT, and that there was no need for me to waste time and money on a trip to Florida. I then decided to purchase the vehicle in believing Ron and him telling me he had been doing this for over 30 plus years, and Plus I was buying from a Certified Mercedes Benz Dealership! Ron then arranged shipping with USA Auto Movers, before loading the vehicle in Florida, the driver fills out a Vehicle Condition Report. A week later vehicle then arrives in Texas, the driver releases all documents plus the Vehicle Condition Report, HIS REPORT SHOWS: Damage to the hood which someone tried to fix with touch up paint, damage to left and right side front bumper, damage to left rear door, damage to left rear quarter panel, left rear bumper, curb damage to right rear rim and 2 rock chips on windshield! The driver CJ of USA Auto Movers told me he asked Ron Miller if the buyer knows of the damage on the vehicle since it was such a LUXURIOUS VEHICLE and Ron replied YES! THAT IS NOT TRUE, I was so upset I called Ron Miller and asked him why would he be so DISHONEST just to sell a car! After spending over $175,000.00 on such a Fine Luxury Vehicle you would come to expect the TRUTH!!! The response of the Mercedes Benz of Delray is to take vehicle to my local Mercedes Dealership and repaint and repair all damage, My response to them was why would I want a car with repaired PAINT WORK! I told Ron I wanted to return the vehicle for a full refund plus shipping costs and I was denied, but he would see what he could do. Add Insult to injury, Ron Miller called me back and offered me $150,000.00 after I just paid over $175,000.00! Why would a Dealership selling one of the finest automobiles made today stoop as low as to be DISHONEST AND MISLEADING!!! More

Bait and Switch, Lies, Shady Practices MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron MB of Delray had a Certified Pre Owned vehicle on their website for $69,997.00. Click this link to email a salesman so we did. We were given Mr. Ron Miller. I asked him what the CPO warranty would give us in coverage and he indicated 12 mo, unlimited miles. I asked what it would cost to add 2 more years and his response was word for word, $3,495 would buy you 2 more years giving you coverage through 2020 and I can do $71,700.00. Would you assume that he is discounting the car some from $69,997? or maybe the warranty costs from $3,495.00 and making you a package deal for $71,700.00? Seems logical right? I mean how can the car go from $69,997.00 as advertised on his website to $71,700.00 without including something in the deal? Not so fast! I set my wife up to call and finalize the deal and then try try to convince her that they will sell her the car for $70,700.00 but that does not include the warranty. Wait, you have it listed for $69,997.00 and you just went up in price on us? And now this does not include an extended warranty, and wait one more... He neglects to inform you of the $700.00 yes $700.00 documentation fee that they charge. Maybe this is because we are from another state, most likely because he thought that he had a woman on the phone who knew nothing about deals or cars and how to call him out on his scam here. We asked if the car had ever been wrecked or had any paint work. Knowing this is a Certified Pre Owned Mercedes Benz one would think it to be flawless, after all it has been through a 167 point checklist from top to bottom, and if you go to MB website it will tell you that it covers everything from under the hood to every panel on the body. Nothing is left unchecked. Mr. Ron Miller then advises us that we need to have an independent inspection of the vehicle since he does not want to comment or mislead us anymore than he already has. Well isn't that what were paying for in a CPO car? An inspection of the highest level by MB of North America? I then asked for the general Manager to which he has not stopped all communication. Well I suppose so after being caught in 2-3 or maybe even 4 different lies or scams here. Mr. Ralph Mesa is the General Manager of Mercedes Benz of Delray but I have yet to hear from him. My guess is that Mr. Ron Miller is too afraid to go ask him to call us so I will be giving him a ring shortly. If that does not suffice I will find the principles of the Corporation and work my way up the ladder. DO NOT fall into their deception. Try and find another MB dealer to deal with if you can. Or many take a good attorney with you? More

Buying experience I am a 75 yrs old car lover an purchased more than 30 cars in my life time. Based on my past experiences dealing with a salesman;Alan Davidofsky is on I am a 75 yrs old car lover an purchased more than 30 cars in my life time. Based on my past experiences dealing with a salesman;Alan Davidofsky is one of the best salesman. He's been very patient, calm, consciences and genuine person. I went to see him with the referral of a good friend of mine (Dr. H. Bekirov) who purchased a car from him about 5 months ago. I was not regret that Idid listen his recommendation. Regarding to dealership I really don't have any idea and yet to be seen and I'll see in my future service experience. David, thank you again, Mel More

Amazing experience Joseph pellingrino and all the other staff went above and beyond for us! It made purchasing a vehicle a great experience that you won't get at any oth Joseph pellingrino and all the other staff went above and beyond for us! It made purchasing a vehicle a great experience that you won't get at any other dealership!!! More

Mercedes GLK 350 I had a great experience. Dawn Dallin was my salesperson-she was friendly, helpful, listened to my needs and helped me get a great deal. She has also I had a great experience. Dawn Dallin was my salesperson-she was friendly, helpful, listened to my needs and helped me get a great deal. She has also been helpful since I nought the car. Kevin Henry in finance was also great, explaining my options, and helping me get in the car. Overall, a great place to buy a car. I bought a GLK 350 and love the car. I've also taken it in to get it washed after a long trip, and they were great. More

Car purchase Great Customer Service for great quality cars! Everything went as smoothly as possible. Ask for Joseph Pellegrino, he will help you with anything you Great Customer Service for great quality cars! Everything went as smoothly as possible. Ask for Joseph Pellegrino, he will help you with anything you need! More

Great Experience This was the easiest car purchase ever. Joseph Pellegrino was a pleasure to work with and was extremely patient. I was an indecisive buyer and he work This was the easiest car purchase ever. Joseph Pellegrino was a pleasure to work with and was extremely patient. I was an indecisive buyer and he worked with me over a period of three weeks. When all is said and done, I am extremely happy with the dealership, the service provided by Joseph and my new C300 Sport. Many thanks! More

Great Service Just purchased a new S550 from Mercedes Benz of Delray. From the first time walking in the door Joseph Pellegrino provided superior customer service. Just purchased a new S550 from Mercedes Benz of Delray. From the first time walking in the door Joseph Pellegrino provided superior customer service. Joe was very knowledgable and helpful throughout the entire process which played a large factor when deciding to give him the business. I would highly recommend going in to visit Joe @ Mercedes Benz of Delray if your looking to buy a new car. He will make it happen! More