Mercedes-Benz of Delray

Nothing but Judgements I walked into this dealership on a week night looking to buy a car for my wife. The place was empty I think there was one other customer in the entire I walked into this dealership on a week night looking to buy a car for my wife. The place was empty I think there was one other customer in the entire building. After looking at the floor model of the GLA for 10 minutes with no one even coming over to say "hello" (and salesmen walking by none the less) I went and stood in the middle of the floor and waited for someone to acknowledge my existence. A minute later a salesmen comes over and says he's busy but he'll find someone to help us. To reiterate above, there was ONE other customer in the building. 10 minutes goes by and finally someone comes over to introduce himself. We told him the car we were interested in and that we would like to test drive it. His response was REPULSIVE... he said, "you realize that that car costs $500/month right?" I can pay for the entire car in cash if I wanted to, so for him to assume that I can't afford a monthly payment was extremely insulting. It was only when he found out that I am currently driving a BMW did he start to act less like an a$$. All in all, if this is how they treat potential customers, I'll buy from someone else. More

Worst Customer Service Ever - Stay Away After purchasing and servicing numerous cars at this dealership over the years I can unequivocally say that I finally give up. I called this morning t After purchasing and servicing numerous cars at this dealership over the years I can unequivocally say that I finally give up. I called this morning to make a service appointment for a 2016 E350. I spoke to scheduler and explained I had multiple warning lights coming on and in addition car needed A service, scheduler stated that she could not schedule appointment with a loaner and it was an express service. I explained last time I brought one of cars in for express service I waited 4 hours and I had no intention of doing that. She was very argumentative and finally said if I insisted I could bring second week of February. I told her that would not work and I would call another dealer. I called the next closest dealer and told the person who answered the phone what I needed and he told me to bring car in TODAY and he would find me a loaner. He was nice as nice could be as opposed to the person at Delray who obviously had someone piss in her frosted flakes this morning. Stay away from this dealer they are the worst when it comes to customer service. More

disappointed I took my 2016 400 SL to This dealership in the morning because a warning light came on for air bag. After service determined I needed to leave my I took my 2016 400 SL to This dealership in the morning because a warning light came on for air bag. After service determined I needed to leave my car I was told I could not leave it, I would have to call and make a appointment . I Left, called, made a appointment for the next morning. (Also requested a loaner) My schedule allowed me to call back to see if I could bring my car in later that same day. Service adviser said fine, loaner fine. I arrived, service adviser was great! His team, not so much. After about a hour of waiting, (Loaner office, needs better customer service skills) I left. Wasted my day!! Palm Beach Mercedes much better !!! More

My horrible experience with Mercedes-Benz of Delray My busy schedule doesn't allow me to write reviews, but today I had to stop everything to write about my horrible experience with Mercedes-Benz of Del My busy schedule doesn't allow me to write reviews, but today I had to stop everything to write about my horrible experience with Mercedes-Benz of Delray. I've been a Mercedes Benz owner all my life and I've owned many models including three S-class. I was about to purchase two new cars, a new S class to replace my 2013 model and a new 2017 GLE to replace my wife's ML 350, but after dealing with Richard Bennis and Brion Fitzgerald, I've decided to take my business elsewhere. On November 23rd 2016, I signed a work order # 238522 for a certain cost. After leaving me waiting for full 3 hours, I was told that the repair was done at a much higher cost. After complaining to Richard Bennis and Brion Fitzgerald, they gave 2 choices, either paying the higher price or undo the repair! More

worst CPO purchase ever Worst purchase experience at car dealership. Salesman was in helpful, had me come back tot he dealership multiple times after telling me the car would Worst purchase experience at car dealership. Salesman was in helpful, had me come back tot he dealership multiple times after telling me the car would be ready. Had me wait after the third time....three hours to sign paperwork, despite the fact no finance was involved; and never went through the vehicle with me after purchase. I complained to the manager on duty and have not received a single call or follow up since i left the dealership. Cant believe Mercedes would allows these people to operate. Never deal with these people again and am now soured frome ver buying a MB again More

falsr advertising These cars are NOT pre certified as they claim. I purchased a vehicle in jan.2016 & have had constant & on going problems since. They are absolutely g These cars are NOT pre certified as they claim. I purchased a vehicle in jan.2016 & have had constant & on going problems since. They are absolutely great while trying to sell but once you have a problem they give your their xxx to kiss literally while telling you theres nothing you can do about it. & don't care about the reviews according to management. Please please please spend your monies elese where larry stapten very rude More

Most incompetent technical service ever I had to take my 2016 GL550, not one, or two, or three or four, but five times (so far) to fix the same issue "Active suspension Malfunction" The tec I had to take my 2016 GL550, not one, or two, or three or four, but five times (so far) to fix the same issue "Active suspension Malfunction" The technical service in this dealership is utterly unable to fix the problem, they are incompetent and obviously clueless when the job involves anything more than an oil change, no wonder the place is always full and you need 10 days to schedule an appointment, shame on Mercedes, this will be my last Mercedes vehicle ever, I am sure the cheapest brand out there is more reliable than this xxx. More

Maintenance Program Reimbursement I have purchased two GLK350's from Delray Mercedes. When I sold my last one I went back to Delray Mercedes to get reimbursed for my tire program and I have purchased two GLK350's from Delray Mercedes. When I sold my last one I went back to Delray Mercedes to get reimbursed for my tire program and two unused maintenance services which I paid for in the maintenance program for approximately $900.00. I was informed by the sales manager Mr Sugarman that the maintenance is not refundable but the tire program was. When I went to the dealership to meet with the finance manager Mr. Lanman he informed me of the same. I asked him "did I sign any paperwork, stating that it was not refundable" he said "NO." So obviously this program is a scam. I have contacted MBUSA and they said the decision was not theirs and would have to be determined by the dealership. I waited for 3 months to hear back from MBUSA after I sent them a letter stating my concern. I really would be very careful as to what you agree to as any extras. I have contacted a lawyer and a news channel and are patiently waiting to hear back. If I were anyone interested in buying a Mercedes I would check into a different dealership that isn't so dishonest. Even the dealership that I purchased my new car from said this is against Florida law. More

I agree, they are not MB quality Routine oil change. I was told just wait in our lounge, it should not be long. Four hours later, still waiting, asked why? Brian (service mgr.) Routine oil change. I was told just wait in our lounge, it should not be long. Four hours later, still waiting, asked why? Brian (service mgr.) said, We could not find you. Note: I was in lounge, and they had my cell phone number. Was told by service mgr. Brian, there is a recall on your car, and it takes four hours. We could not do that today. I said I never received a recall notice. He said I must have gotten it by e-mail and it went to spam, and I deleted it. That is NONSENSE! Then once back home, I noticed 1. They did not reset service needed reminder. It now is on at every start up. 2. The USB receptacle "holder" was broken and my flash drive was in the ash try (although still working, thankfully). and now that receptacle will no longer hold the USB flash drive. I received a phone call asking how was my service. I related the above. The woman said after each item she would have someone call me. Since then, I still never got any phone calls! I did receive a follow up e-mail. I listed above. sent it back, BUT, I never got any response. I now wonder, did they even service my Mercedes? More

Horrible Car Service Department The service department does not have a clue! From the time you pull your car in it's chaos. They do not know what customer service is or how to run a The service department does not have a clue! From the time you pull your car in it's chaos. They do not know what customer service is or how to run a shop even when you make an appointment. I dropped my car of on a Wednesday for a routine service and they kept making excuses on why it wasn't finished. Finally I demanded it back on Monday eventhough they asked for another day. Not everything was completed, but enough was enough. Total incompetence and excuse after excuse. Never going there again. I will have to have their work checked and the service completed elsewhere. Even though I paid $800. May just challenge that. More