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Mercedes-Benz of Delray
Delray Beach, FL
781 Reviews
Mercedes-Benz of Delray is your local source for new Mercedes-Benz vehicles, pre-owned cars for sale, and Mercedes-Benz service in Delray Beach, FL. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Delray Beach, located at the corner of Linton Blvd and SW 10th. No matter what your Mercedes-Benz needs are, Mercedes-Benz of Delray is here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 AM
Tuesday 9:00 AM - 9:00 AM
Wednesday 9:00 AM - 9:00 AM
Thursday 9:00 AM - 9:00 AM
Friday 9:00 AM - 9:00 AM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 781 reviews
November 01, 2021
To say the very least I would NEVER recommend this dealership! No promises kept! Not professional! Disgrace to the Mercedes name! dealership! No promises kept! Not professional! Disgrace to the Mercedes name! More
by smontanti321
Employees Worked With
Mardy, Allan and Denny, head guy never available
October 25, 2021
Great customer service. On the day of service they told me that they needed more time to work on the car and kindly took care of back and forth transportation. me that they needed more time to work on the car and kindly took care of back and forth transportation. More
by cupauser
Employees Worked With
Jonathan
October 25, 2021
I call in several time asking for any copies of my cars old service invoices and they said they be glad to do it . After several calls, giving my Vin # my email, my phone number several time to the rep. T old service invoices and they said they be glad to do it . After several calls, giving my Vin # my email, my phone number several time to the rep. That was seems to be very helpful . I received nothing but song and dance . “I’m sorry my kid was sick “ “ oh he is at lunch” “ first thing in the morning “ “I’m going in early to get it done for you “ Her name is Gail Morisen . I my have the incorrect last name but for sure it sounded like Morrison . In any case she has blocked me now She said she was in service and customer relation rep. Her number is : 561-706-2133 I wasted many hours and calls,looking and waiting for the info with no results . They are all fluff and no stuff . Poor poor customer service . How hard would it be to get copies of service record . More
by Mmaleki
Employees Worked With
Gail M
October 19, 2021
Worst dealership I have ever been to in over 50 years General manager is totally non responsive After owning over 10 Mercedes I won’t buy another ever General manager is totally non responsive After owning over 10 Mercedes I won’t buy another ever More
by Awarm
Employees Worked With
Bob
October 01, 2021
My experience with Mercedes of Delray was below par in comparison with my experience with my normal Mercedes dealer in Miami. In essence, my problem is really with the TERRIBLE method of using an offsite comparison with my experience with my normal Mercedes dealer in Miami. In essence, my problem is really with the TERRIBLE method of using an offsite call center to manage communications with the dealer. I had to go to Delray because I had a tire blow out far from home, I had to get towed and in trying to find inventory, I was led to believe that I was calling the local dealer when in fact I was calling a call center who checked inventory on the system, indicated the tires were there but suddenly even they couldn't get through to the dealer to verify. THIS IS A 100% FAIL!!!! I am used to the concierge service of a luxury vehicle dealer...I'm sure I don't need to state that we are talking about Mercedes, not Toyota! Since I had a blowout, I tried calling Mercedes roadside assistance and no one picked up. I wound up paying for the tow myself. While waiting for the tow, I kept calling the call center and they said as long as you get there before 6 pm, I'll be able to get the service taken care of the same day. Every statement made by the call center was false! The reason for this is that there is no way of communicating with the local service center. Again...for a luxury vehicle the bar should be MUCH HIGHER!!!! Once at the dealer, I was informed that all the service techs went home and there's no way of doing work. The tires I wanted wouldn't be available for three days. Since my car was already at the dealer at that point, I had no choice but to leave the car and wait for a call the next day on when the work could be done. I was informed that the only way to get the car done that day would be to take an alternate selection. Inferior in my opinion, but that's a personal choice. In the end, the tires are fine. I will say, Glen and then his partner Stacy handled the appointment well. However, the overall experience was completely tainted by the communication method that MERCEDES has chosen to adopt. FAIL! FAIL! FAIL! More
by J&A Miami
Employees Worked With
Glen Castillo and Stacy
September 20, 2021
Glen Castillo was my service adviser, It was my first time at this dealership. I was were pleased with the service I recieved Mr. Castillo was very professional made me feel like a valued customer. The time at this dealership. I was were pleased with the service I recieved Mr. Castillo was very professional made me feel like a valued customer. The price was fair. Thanks Glen More
by hatchbarb1
Employees Worked With
Glen Castillo
September 18, 2021
The experience and exchange with the Mercedes dealership is always professional, pleasant and rewarding. I'm extremely satisfied with Mike Luciano,my salesperson. I always look forward to dealing with him. is always professional, pleasant and rewarding. I'm extremely satisfied with Mike Luciano,my salesperson. I always look forward to dealing with him. More
by Bmcs2740
Employees Worked With
Mike Luciano, Kevin Moradi
September 16, 2021
We worked with sales person by the name Hamsa and she was extremely helpful and knew all the important futures of the car that we purchased. Everyone within the dealer was great. We are very thankful... extremely helpful and knew all the important futures of the car that we purchased. Everyone within the dealer was great. We are very thankful... More
by Dinch Kagit
Employees Worked With
Hamsa Masri
September 16, 2021
Once again Mercedes service personal were professional and responsive to to my issue regarding my Jaguar F Type-R despite it was at the Mercedes dealership. My Jaguar is also part of the Autonation famil and responsive to to my issue regarding my Jaguar F Type-R despite it was at the Mercedes dealership. My Jaguar is also part of the Autonation family of dealerships and the courtesy provided was well received. More
by Steve
Employees Worked With
Evon Dawkins
