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Mercedes-Benz of Delray
Delray Beach, FL
780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 780 reviews
January 26, 2022
My timing was impeccable. I wanted to explore getting on the waiting list for ordering the new EQS. A new car was just delivered to the dealership and was not being held for anyone. The car purchasing proce the waiting list for ordering the new EQS. A new car was just delivered to the dealership and was not being held for anyone. The car purchasing process was excellent and my salesperson, Aaron Leak, was extremely helpful and knowledgeable about the car. The car is fabulous and fun to drive. The voice activation system is very easy to operate and eliminates the need to taking your eyes off of the road by searching for buttons to push on the touch screen. I was driving on the Tirnpike yesterday and passing vehicles was effortless. A wonderful engineering accomplishment. More
by sprice
Employees Worked With
Aaron Leak salesperson and Darren , GM
January 26, 2022
I have had my car serviced at Delray Mercedes since buying it 9 years ago because the service department is dependable and the service technicians, especially Kevin Suarez, are excellent. buying it 9 years ago because the service department is dependable and the service technicians, especially Kevin Suarez, are excellent. More
by josephflny2
Employees Worked With
Kevin Suarez
January 24, 2022
I Had great service from my service advisor Shawn I Had great service from my service advisor Shawn Parton. Would highly recommend this dealership. I Had great service from my service advisor Shawn Parton. Would highly recommend this dealership. More
by awolkstein
Employees Worked With
Shawn Parton
January 24, 2022
Made service reservation online but needed to call the dealership to book a loaner as it wasn't available through the app. Took a long time for basic annual service. Brought car in on Wednesday at 9am an dealership to book a loaner as it wasn't available through the app. Took a long time for basic annual service. Brought car in on Wednesday at 9am and it wasn't ready till Friday morning. Never received any phone call, emails or text about when my car would be ready. Only got an update when I called the dealership at 5pm on Thursday. Process at the dealership was slow. Waited too long when I arrived to be taken in. Waited too long to meet with the loaner specialist. Many service people at the dealership not wearing masks. My service rep was good. The rest of the experience was not what you expect from a Mercedes dealership. My previous car was a Jaguar. Their service process was exceptional. Night and day. More
by Ken
Employees Worked With
Kelvin
December 05, 2021
I brought my vehicle here for service they let people steal the car and tried making a joke out of it . They also made me sign a form saying they’re not responsible and tell me they thought one of there steal the car and tried making a joke out of it . They also made me sign a form saying they’re not responsible and tell me they thought one of there workers were using the vehicle this was definitely a set up . They do not even care to help me with my car . More
by melanietorreess
Employees Worked With
Kevin
December 01, 2021
DONT GO HERE! My sister went on vacation and left her Mercedes here in there hands to fix up some parts inside the car. She gets a call saying her car got stolen and don’t know who stole it nor can find Mercedes here in there hands to fix up some parts inside the car. She gets a call saying her car got stolen and don’t know who stole it nor can find it like that don’t add up. How does this even happen at a car dealer ship. They’re making a joke about it and telling her to deal with the police! This is messed up and I hope they get sued because she trusted them with her car and they have the audacity to say somehow it gets stolen and they can’t tract it down and find it yeah okay how does that make any sense! WARNING DONT TRUST THEM AND REPORT THIS SHE NEEDS TO SUE THEM AND FIND HER CAR OR GIVE HER ANOTHER ONE SHE LOST ALL HER BELONGING AND WORKED HARD FOR THIS JUST TO GET IT STOLEN! More
by Natalielinford21
Employees Worked With
Sydney Thorp
November 26, 2021
Service is absolutely terrible. They don’t answer the phone, do not call you back and clearly do not care about any commitment they make. And management clearly doe not care. Even the sales department kn phone, do not call you back and clearly do not care about any commitment they make. And management clearly doe not care. Even the sales department know their service department is horrible. Do not take your car there!! More
by gary_kalk
Employees Worked With
Gail , Sydney Thorp
November 10, 2021
This was my 12th Mercedes Benz purchase and never have a had a more pleasurable buying experience than this one. Lou Green is the consummate professional, organized and very responsive to my needs. I woul had a more pleasurable buying experience than this one. Lou Green is the consummate professional, organized and very responsive to my needs. I would not hesitate recommending Lou and MBZ Delray to anyone. More
by amouacdie
Employees Worked With
Louis Green
November 01, 2021
To say the very least I would NEVER recommend this dealership! No promises kept! Not professional! Disgrace to the Mercedes name! dealership! No promises kept! Not professional! Disgrace to the Mercedes name! More
by smontanti321
Employees Worked With
Mardy, Allan and Denny, head guy never available
