Mercedes-Benz of Delray

Part 4. The General Manager of Delray MB did reach out to me and we had a meeting since the posting of this review. It was a productive meeting in which I fe The General Manager of Delray MB did reach out to me and we had a meeting since the posting of this review. It was a productive meeting in which I felt "heard" about my concerns and experience. I believe we are on a good path for a resolution. More

Part 2 but this was a car I really didn’t want but felt I had no choice. I really didn’t want that particular vehicle but I had already felt I had lost so much money and my enthusiasm about buying a Merce I had no choice. I really didn’t want that particular vehicle but I had already felt I had lost so much money and my enthusiasm about buying a Mercedes was greatly diminished. Then, the sales rep dropped the bomb that I was going to lose $25,000, not $17,000 because I chose a lower-grade car. I asked why and he answered something about taxes but I did not fully understand exactly where these numbers were coming from. I went through with the process and while speaking to the sales rep, the finance manager came over and attempted to answer my concern regarding why do I owe so much when I have enough to pay off the second car and walk away without any car payment. I asked them to make the first package null and void and they insisted it could not be done, despite the fact it was a trade-in and I would not own the car anymore. I even called my son, who owns two Mercedes, and although he spoke to both the sales rep and the finance manager, he couldn’t even make heads or tails of this. She then said she could give me a credit of $12,000+ toward the package for the second car and I asked if I will retain the benefits from the first car and receive the credit of the $12,000+ and she answered in the affirmative. At this point, she had me sign another agreement and she printed out the agreement this time around. However, she did not explain what each item was and it appeared I never received any credit of $12,000+ as she had promised. After signing, I was outside with the sales rep. Whereas the first time I had given him a tip, this second time I went into my purse to get him a tip despite the fact I had felt cheated and mistreated. He said “you don’t have to give me a tip because you’ve already been beaten up”. So I drove off the premises with tears in my eyes knowing I lost so much money, invested $98,000, driving a $76,000 car and still owe $41,000, most of it the maintenance package. The next day I called the sales rep that I was not happy with the car and the sunroof cloth cover showed discoloration, did not repel the heat from the sunroof, and the fact that the AC did not cool the car down effectively. He told me he was not at work but would be the next day and would call me. I did not hear from him the next day. I texted him twice and called him but he did not reply. I did call him once more and he answered he was with a client and would call me back and said if I return the car, it would be another trade-in, meaning further loss of money to me. He also said he would let the manager in charge know of the issue. I never heard back. At this point in time, I felt ignored, that your dealership got their money and that is all that mattered. So I called Customer Service on August 8 to file a formal complaint, and upon explaining the whole situation, the person I spoke to took the report, and she stated she did not see that I have a coverage for 72 months, but only for four years, but I was told I paid for 72 months by the finance manager. The Customer Service person explained it to a supervisor who also didn’t see where the charges to me (part of the $41,000) were coming from. On August 9, I finally received a call from the sales rep in which I advised him and sent him an email that it was now in the hands of Customer Service. He wanted to me to speak to the finance manager but I declined as I felt I could not trust her. Also, on the 9th, I tried to get back to the same person I spoke with before from Customer Service, but she said it was passed to the Escalation Team and that it was now out of her hands. Maybe in three business days, they would get back to me, she said. This was a period of great stress and distress to me, waiting for this call. On the third day, I called Customer Service and asked if they could get in touch with the Escalation Team. On August 13, I did receive a call from the Escalation Team but I was told by a woman More

Part 1 If I could give a rating of 0, I would. I am writing this with tears in my eyes. My heart is grieving with emotional stress, and I am drained from sleepless nights, to know that my hard-ea I am writing this with tears in my eyes. My heart is grieving with emotional stress, and I am drained from sleepless nights, to know that my hard-earned money has been worked into a spoon but taken away unfairly by a shovel. I have been driving Lexus cars for over 20 years but decided to make a change to Mercedes Benz. So, on 25 July 2025, I drove to the Mercedes Benz of Delray. Upon my arrival, I was directed by someone to the sales rep. I asked about a specific car which was the 63 AMG coupe with red and black interior and the salesman directed me to other cars because what I wanted was not in stock. I chose a 2025 Mercedes Benz GLS AMG GLS 63 4Matic, priced at $160,000 and did a trade-in of my Lexus, with a deposit of more than 50% down, which entailed $70,000 in cash plus the $28,000 I was offered for my trade-in. When the sales rep completed his paperwork, he took me over to the finance manager. She showed me different maintenance packages and I selected one. However, I felt misinformed and betrayed as she did not go over each of the benefits and costs individually, so I was unsure exactly what I was buying. I asked her, in the presence of my fiancé who was with me that first time, if I could purchase the package separately but she answered no. Furthermore, I was not shown any paperwork during this process as she did not print out the papers for the financing but instead had me sign from a tablet only once and had me adapt the signature to other parts of the financial package. This is an important issue because she did not print out the papers until after the fact, until the completion of business, and I did not want the maintenance package rolled into my financial loan, for which I would have to pay interest on for many years. I drove home with the car and looked through the papers. While I expected the loan to be somewhat greater than $70,000 that the sales rep said I was going to pay, it turned out to be $94,933.00. This was not a number at all that I anticipated. I put in a call the next day to the sales rep and told him that I was very upset and shocked at what I would owe. He stated he would have the financial manager call me and she did the next day and attempted to explain but I still was confused as to why the number was so much higher than I expected. Then next day when I had the chance to drive the car more, I experienced an allergic reaction (a severe burning sensation) throughout the ride to the back of my legs rubbing against the leather on the seat. I called and spoke to my sales rep, after which he sent an email explaining that it was a Napa leather. I replied back that I was not disputing that the leather in the car was high-end, only that I was allergic to it. He then stated I must come in but he was not going to be there for two days. I informed him the car is parked and will not be in use. On the phone, he did offer to put in seat covers but I declined because I felt that would spoil the aesthetic beauty of the car interior. Upon arriving to see him, he offered to change out the seats but I declined. He asked if there was anything else that was bothering me about the car. I told him the car felt too powerful and was hard to control, given it was a V8 engine. At this point, I decided to exchange the car for another and indeed, the sales rep told me to look for another car. I looked at the 53 AMG with red interior and he allowed me to test drive the car. I decided to take it, however, at this point, he informed me that I would forfeit $17,000 because the first car is now considered a used car and it is a trade-in. While I expected some minor depreciation of the car, I had the car less than one week and had put 234 miles on it. I never expected to be penalized that much. Right then and there, I felt trapped and hopeless and came to the conclusion that I must choose a lower-cost car. I chose a car that costs $76,000, the 2025 More

My experience at Mercedes Delray Beach was best-in-class. I walked into the dealership simply to "look around" since I had pretty much decided on renewing my Jaguar lease. The Mercedes sales rep who approach I walked into the dealership simply to "look around" since I had pretty much decided on renewing my Jaguar lease. The Mercedes sales rep who approached me at the dealership, Jeff Rizzi gave me an instructive side-by-side detailed comparison and pointed out the benefits of Mercedes versus Jaguar. Then he narrowed down the features and liabilities of both and I walked out with a new GLC 350e. I know I got a great deal, and as a 70 year old guy who's bought a few cars in his time I also appreciated the professionalism from the dealership manager (Darren) right down to the Finance Manager Kamryn Dode. Do your homework, call a few other Mercedes dealerships first, but I suggest you make Delray your last stop and purchase in there. I got a beautiful SUV at the right price and their team treated me like a prince while I was there. More

Smooth transaction after buying from out of state. Our sales agent, Justin Kashi went above and beyond to keep us abreast of all processes and vehicle was delivered in Indiana 2 days after it was pick Our sales agent, Justin Kashi went above and beyond to keep us abreast of all processes and vehicle was delivered in Indiana 2 days after it was picked up by shipping company. Justin replies to all texts and picks up calls whenever needed. He is one of a kind and I hope all the agents at this dealership are the same. I am very impressed. Their customer service is like the Chick Fil A of car sales with a fine dining flair.. TOP NOTCH. More

I'm really am sorry I have to type this but it is 100% true. ( Update) Purchasing a car at MB of Delray Beach was probably the worst dealership experience I have had since I started purchasing new cars true. ( Update) Purchasing a car at MB of Delray Beach was probably the worst dealership experience I have had since I started purchasing new cars in 1982. Horrible. Arrived on 6/12/25 at 8:40 am at Mercedes Benz Delray Beach to trade in my 2018 MB E400 Coupe and purchase a 2025 MB CLE53 AMG. I was there from 8:40am until 3:30pm and didn't even come home with the car. I don't think this car was even prepped at all by the dealership. Disgraceful. On a $95,000 car? Terrible. The vehicle was dirty upon delivery. They delivered it to me outside. Imagine that. Outside! First time I was ever delivered a new vehicle that wasn't inside a new car delivery bay. Plastic was still covering the AMG door sills. Dirt build up on the edges of the PPF that the car comes with. The rocker panels of the car were dirty. The car that I was trading in and just drove 133 miles to Delray from Naples was cleaner than the new car they gave me. I came with my tire pressure gauge because I've learned from experience to check the tire pressure. Every tire was near 50 psi. According to the car labeling, it should be 41 front 39 rear. Didn't they even check it? Imagine if I drove home at 50 PSI. It would have felt like driving on bricks.' At around 12 pm, I was sitting in the car with Ron Miller, the salesman, and decided to check the convertible roof. It would not open. No one (not VPC in Brunswick or the dealer who has the ultimate responsibility) checked to see if the convertible roof worked before delivering the car to the customer. How can that happen? I remember getting check lists from other dealers including MB that showed the tech went over the entire car. Not here. They brought it to service area to repair it. Three hours later at 3:00pm, I told them I cannot wait much longer. Give me an UBER home. General Manager Clifford Bush asked me to give it to 3:30pm. They wouldn't give me an Uber home but would give me a loaner. I drove home 133 miles to Naples, FL in such pain from my neck area, it was unbearable. I also dealt with the Sales Manager, Joseph Cardella, who showed empathy. According to them, they were taking a latch off of another cabriolet and switching it with my broken one. By 3:15pm, they realized that a sensor (so they told me) that had to do with the latch needed to be replaced and unfortunately, that part couldn't be taken off of the donor car. They had to order that part and said it would be there the next day. They said they would deliver the car to me and pick up the loaner car. I told them I want no one driving my car but me. They will deliver it on a flatbed. What a disappointment. Who knows when that will be? I called MB USA and made a complaint and was given a case number. I am actually concerned as to what else might be wrong with the car that I did not get a chance to check. What kind of shape will it be in when they deliver it to me? I don't know. I feel like cancelling the deal. I'm not saying they weren't empathetic and not embarrassed about this debacle. They were very apologetic but it was not enough. I can't believe that my salesman, Ron Miller would allow a car that he sold to be delivered in this condition. I can't believe any salesman would allow this. They live on reputation. Ultimately, he has to shoulder the blame. I guess he didn't care enough. Through all this, I did not raise my voice once. I am sorry but I cannot recommend this dealership. This shouldn't even happen on a $30k car, let alone a $95k car. I am so disappointed and sad. Update 6/13 They've ordered a microswitch for the convertible roof to replace. After installing one, Mr. Baldwin , the Service manager decided to order another one to replace as well to make sure everything is fine. Of course, that delays it until the part arrives hopefully on Monday, 6/15/25. They are trying. I told the salesman that I expect the car to be delivered in impeccable shape. More

I thought the dealership was trying to ghost 👻 me until I went back to get things straight I went back to get things straight More

I felt very misinformed and betrayed by this dealership,in reference to service,will not return to this dealer,it's all about making money and cares for their customers, already filed a complain dealership,in reference to service,will not return to this dealer,it's all about making money and cares for their customers, already filed a complaint with auto nation,in reference to my experience at Delray Beach Mercedes Benz More

was talking for a week with a salesmen about the purchase of a used GLK on the way to the dealer after setting up an appoint to test drive and drive, i get a call saying the car has sold. of a used GLK on the way to the dealer after setting up an appoint to test drive and drive, i get a call saying the car has sold. More