Mercedes-Benz of Delray

At first, I thought that my dream to drive a Mercedes was over. But after initial dissatisfaction about the price, financing, and a trade-in, I received a call from Joe Cardella, the sales manager, and met w over. But after initial dissatisfaction about the price, financing, and a trade-in, I received a call from Joe Cardella, the sales manager, and met with him. He was very sincere in his quest to make this a happy ending for me. After being in touch with me for the past two months, I can say wholeheartedly that there are truly good people in this world and Joe Cardella is one of them. He made it so that I was able to order the car that I longed to have and was adept at rectifying some previous unfair transactions. Also, I would like to mention that a sales representative there, Joseph Taylor, has integrity and is full of empathy. More

Best Mercedes Dealership . Had the best experience in buying my Car . From the salesman Mr. Lou Green (The Best) to Service Manager Mr Shawn to the Finance Dept. Highly Rec Had the best experience in buying my Car . From the salesman Mr. Lou Green (The Best) to Service Manager Mr Shawn to the Finance Dept. Highly Recomended Them More

The entire experience was top tier! Everyone was warm, knowledgeable and professional. Above and beyond, thank you! Everyone was warm, knowledgeable and professional. Above and beyond, thank you! More

Courteous and efficient service from the salesman helping me select my car. Complete the sale at that visit and was able to return my present lease and drive away with my new car. me select my car. Complete the sale at that visit and was able to return my present lease and drive away with my new car. More

Service oriented, flexible pricing while purchasing, clean, all over an easy dealership to work with clean, all over an easy dealership to work with More

It was a pleasure to do business with Mercedes Benz of Delray, smooth and easy Delray, smooth and easy More

My experience at Mercedes Delray Beach was best-in-class. I walked into the dealership simply to "look around" since I had pretty much decided on renewing my Jaguar lease. The Mercedes sales rep who approach I walked into the dealership simply to "look around" since I had pretty much decided on renewing my Jaguar lease. The Mercedes sales rep who approached me at the dealership, Jeff Rizzi gave me an instructive side-by-side detailed comparison and pointed out the benefits of Mercedes versus Jaguar. Then he narrowed down the features and liabilities of both and I walked out with a new GLC 350e. I know I got a great deal, and as a 70 year old guy who's bought a few cars in his time I also appreciated the professionalism from the dealership manager (Darren) right down to the Finance Manager Kamryn Dode. Do your homework, call a few other Mercedes dealerships first, but I suggest you make Delray your last stop and purchase in there. I got a beautiful SUV at the right price and their team treated me like a prince while I was there. More

Smooth transaction after buying from out of state. Our sales agent, Justin Kashi went above and beyond to keep us abreast of all processes and vehicle was delivered in Indiana 2 days after it was pick Our sales agent, Justin Kashi went above and beyond to keep us abreast of all processes and vehicle was delivered in Indiana 2 days after it was picked up by shipping company. Justin replies to all texts and picks up calls whenever needed. He is one of a kind and I hope all the agents at this dealership are the same. I am very impressed. Their customer service is like the Chick Fil A of car sales with a fine dining flair.. TOP NOTCH. More

I'm really am sorry I have to type this but it is 100% true. ( Update) Purchasing a car at MB of Delray Beach was probably the worst dealership experience I have had since I started purchasing new cars true. ( Update) Purchasing a car at MB of Delray Beach was probably the worst dealership experience I have had since I started purchasing new cars in 1982. Horrible. Arrived on 6/12/25 at 8:40 am at Mercedes Benz Delray Beach to trade in my 2018 MB E400 Coupe and purchase a 2025 MB CLE53 AMG. I was there from 8:40am until 3:30pm and didn't even come home with the car. I don't think this car was even prepped at all by the dealership. Disgraceful. On a $95,000 car? Terrible. The vehicle was dirty upon delivery. They delivered it to me outside. Imagine that. Outside! First time I was ever delivered a new vehicle that wasn't inside a new car delivery bay. Plastic was still covering the AMG door sills. Dirt build up on the edges of the PPF that the car comes with. The rocker panels of the car were dirty. The car that I was trading in and just drove 133 miles to Delray from Naples was cleaner than the new car they gave me. I came with my tire pressure gauge because I've learned from experience to check the tire pressure. Every tire was near 50 psi. According to the car labeling, it should be 41 front 39 rear. Didn't they even check it? Imagine if I drove home at 50 PSI. It would have felt like driving on bricks.' At around 12 pm, I was sitting in the car with Ron Miller, the salesman, and decided to check the convertible roof. It would not open. No one (not VPC in Brunswick or the dealer who has the ultimate responsibility) checked to see if the convertible roof worked before delivering the car to the customer. How can that happen? I remember getting check lists from other dealers including MB that showed the tech went over the entire car. Not here. They brought it to service area to repair it. Three hours later at 3:00pm, I told them I cannot wait much longer. Give me an UBER home. General Manager Clifford Bush asked me to give it to 3:30pm. They wouldn't give me an Uber home but would give me a loaner. I drove home 133 miles to Naples, FL in such pain from my neck area, it was unbearable. I also dealt with the Sales Manager, Joseph Cardella, who showed empathy. According to them, they were taking a latch off of another cabriolet and switching it with my broken one. By 3:15pm, they realized that a sensor (so they told me) that had to do with the latch needed to be replaced and unfortunately, that part couldn't be taken off of the donor car. They had to order that part and said it would be there the next day. They said they would deliver the car to me and pick up the loaner car. I told them I want no one driving my car but me. They will deliver it on a flatbed. What a disappointment. Who knows when that will be? I called MB USA and made a complaint and was given a case number. I am actually concerned as to what else might be wrong with the car that I did not get a chance to check. What kind of shape will it be in when they deliver it to me? I don't know. I feel like cancelling the deal. I'm not saying they weren't empathetic and not embarrassed about this debacle. They were very apologetic but it was not enough. I can't believe that my salesman, Ron Miller would allow a car that he sold to be delivered in this condition. I can't believe any salesman would allow this. They live on reputation. Ultimately, he has to shoulder the blame. I guess he didn't care enough. Through all this, I did not raise my voice once. I am sorry but I cannot recommend this dealership. This shouldn't even happen on a $30k car, let alone a $95k car. I am so disappointed and sad. Update 6/13 They've ordered a microswitch for the convertible roof to replace. After installing one, Mr. Baldwin , the Service manager decided to order another one to replace as well to make sure everything is fine. Of course, that delays it until the part arrives hopefully on Monday, 6/15/25. They are trying. I told the salesman that I expect the car to be delivered in impeccable shape. More

I thought the dealership was trying to ghost 👻 me until I went back to get things straight I went back to get things straight More