Mercedes-Benz of Cutler Bay - Service Center

It was an absolute pleasure dealing with the staff at the Mercedes-Benz Service Center. From the moment I walked in, I was greeted with professionalism and courtesy. Each team member exemplified what it mean Mercedes-Benz Service Center. From the moment I walked in, I was greeted with professionalism and courtesy. Each team member exemplified what it means to be a true professional, consistently demonstrating their expertise and dedication to customer service. The attention to detail and care that they put into their work did not go unnoticed. Whether it was discussing the specifics of my vehicle's needs or providing updates throughout the process, their communication was clear and timely. I felt well-informed and confident in their ability to service my vehicle to the highest standards. Furthermore, the facility was spotless, and the staff went above and beyond to ensure a comfortable and welcoming environment for all customers. It's evident that they take pride in their work and strive to provide an exceptional experience for every visitor. Thank you to the entire team for making this such a positive experience. I look forward to continuing my relationship with the Mercedes-Benz Service Center for all my future needs. More

Like always the best service department since i have ever owned a car Damian simply takes care of his customer with amazing thoughtfulness. owned a car Damian simply takes care of his customer with amazing thoughtfulness. More

I am a sprinter van owner who makes deliveries all over the United States. I don't have a lot of time to coordinate service appointments. I called on a Saturday and had an appointment scheduled for the fol the United States. I don't have a lot of time to coordinate service appointments. I called on a Saturday and had an appointment scheduled for the following Monday. That was great. Some dealerships that I have visited are working one week out, if not more. The visit was definitely worthy of a five star review, from the greeting by the first attendant to the last hand shake with the service consultant. Everyone did an awesome job. My consultant, Jose Henriquez, was outstanding. Very knowledgeable, polite, and engaging. He personally made the experience exactly the way a service visit should be. The atmosphere and work environment that you and your people have created is to be commended. Other dealerships could come learn a few things from you and your team. Thanks for the great experience. If I'm ever in the area again, I wouldn't hesitate for one second to have my vehicle serviced at your dealership. Thanks, and keep the bar raised high. More

Excelente service and professionalism very impress with the service that I have received professional and caring for your problems. Thank’s Jose Henriquez the service that I have received professional and caring for your problems. Thank’s Jose Henriquez More

I was completely satisfied with the analysis and service of my vehicle issues. Jose Henriquez provided 5 stars service and constantly provided feedback on its progress. Will be back for maintenance service! of my vehicle issues. Jose Henriquez provided 5 stars service and constantly provided feedback on its progress. Will be back for maintenance service! More

The service at Mercedes Cutler Bay is very professional and fast . My agent Robert Damas is the best . and fast . My agent Robert Damas is the best . More

They are very good at making you feel like a family, Kerving is a great example of how to make yourself feel good Kerving is a great example of how to make yourself feel good More

Hello, I recently serviced my car here and the help provided by Damian and Jonathan was amazing. Really Happy provided by Damian and Jonathan was amazing. Really Happy More

I recently visited MB Cutler Bay dealership for a service on my vehicle, and I couldn't be more pleased with the experience. Their dedication to customer service is truly commendable. From the moment I a on my vehicle, and I couldn't be more pleased with the experience. Their dedication to customer service is truly commendable. From the moment I arrived, the staff was friendly, professional, and incredibly knowledgeable and the service was completed quickly and efficiently. A special shout out to José Henriquez, who went above and beyond to make sure I was completely satisfied. From start to finish, he was professional, knowledgeable, and incredibly attentive to my needs. I highly recommend MB Cutler Bay dealership to anyone in need of a Merc service. For years, they have earned my trust, and I will undoubtedly return to Cutler Bay for future services. Thank you for a job well done! More

Excellent customer service from the sales to service. department. Great car dealership. Very professional and caring, listing to your needs. department. Great car dealership. Very professional and caring, listing to your needs. More