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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
972 Reviews

972 Reviews of Mercedes-Benz of Columbus - Service Center

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December 22, 2022

The service center in Columbus has always been professional, and very knowledgeable over the years. They contact you if there is a change in the original service plan. The service department h More

by faye611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Dec 23, 2022 -

Mercedes-Benz of Columbus responded

Faye611, we couldn't ask for better feedback! Thank you so much for sharing and for trusting us over the years! We look forward to continue servicing your needs and wish you the most wonderful holiday!

December 21, 2022

Repaired as promised in a timely manner. Excellent service and always so kind to us! More

by BYARBROUGH96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ Campbell
Dec 23, 2022 -

Mercedes-Benz of Columbus responded

Thank you for sharing, BYARBROUGH96, and thank you for trusting us with your Mercedes-Benz! We look forward to working with you again in the future. Wishing you a wonderful holiday!

December 20, 2022

Poor customer service in service department did not do what I asked and gave me my car back with check engine light on snd no explanation as to why More

by Ajmom2304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lizzy Spitzmiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Dec 23, 2022 -

Mercedes-Benz of Columbus responded

Ajmom2304, we are so sorry to hear about your experience. We understand our Service Manager, Nadie Martin, has reached out to you. Please let us know if we can be of further assistance. Wishing you a wonderful holiday season.

December 19, 2022

Very very very very very very very very very very very very very very very very very good! More

by bortnichi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Dec 19, 2022 -

Mercedes-Benz of Columbus responded

What wonderful feedback, bortnichi! We are thrilled to hear about your experience and we look forward to working with you again in the future.

December 17, 2022

Very professional and honest. Really makes you feel comfortable upon entering and leaving that you've been helped by the best. Thank you Malcolm. More

by willie.samuels2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Tolbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Mercedes-Benz of Columbus responded

Willie.samuels2, thank you so much for sharing about your experience with Malcolm! He is a true asset to our team, and we are delighted to hear that he was able to exceed your expectations :) Please don't hesitate to reach out anytime we can be of assistance!

December 14, 2022

took key to be programed didn't work. was charged $150.00 anyway very diapointed More

by CHARLIEPVINCENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Farthing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Mercedes-Benz of Columbus responded

CHARLIEPVINCENT, thank you for your feedback. We understand that our service manager, Nadie Martin, has been in touch with you. Please let us know if we can be of further assistance. We wish you a wonderful holiday season!

December 14, 2022

It was my first visit to your dealership. Everyone was very helpful, and the dealership was very well maintained. More

by debi0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Dec 19, 2022 -

Mercedes-Benz of Columbus responded

We appreciate you sharing your feedback, debi0, and we look forward to continue serving your Mercedes-Benz needs,

December 07, 2022

Poor quality work from the service department. Incompetent representatives and management. All lack knowledge of vehicles and service More

by CCMURPHY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Joyner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nadie Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ Campbell
Dec 15, 2022 -

Mercedes-Benz of Columbus responded

CCMURPHY22, we apologize for your experience and understand that our Service Manager, Nadie Martin, has been in touch with you. We hope to earn your trust back with the care and craftsmanship that our dealership is known for.

December 05, 2022

She was so kind. She explained the cost in very detailed and I liked it. More

by jine345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Mercedes-Benz of Columbus responded

Thank you for your feedback, jine345! We look forward to continue servicing your Mercedes-Benz needs!

November 23, 2022

Good customer service. Took care of me from the time I called and from the time I picked up my car. More

by jstanley101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Mercedes-Benz of Columbus responded

Jstanley101, thank you for your feedback! We look forward to working with you again in the future!

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