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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
968 Reviews

968 Reviews of Mercedes-Benz of Columbus - Service Center

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March 06, 2024

The service advisor, Haley, is awesome. She is very customer friendly kept me informed on the progress of my service. More

by BROCK_CHIQUITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2024

They gave me good marks on my van and told me what to look for next. Coulldnt ask for more! More

by njpresley47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2024

Thank you Lauren, for you continued professional, outstanding and selfless customer service. Thank you much. More

by lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earnest Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

Rachelle and the service team are great! Rachelle provides excellent customer service. She is professional, pleasant to work with, and keeps me informed on my car's service. More

by NBJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2024

Great service. Attention to details. The people are courteous and know what’ to do . Great! More

by ishadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gilbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C4 analytics
February 26, 2024

Service performed as promised and when promised. Phone call from Rachelle for both status and completion of work More

by Davidpassman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your positive experience with us, Davidpassman3! We're delighted to hear that the service was performed as promised and within the expected timeframe. We appreciate your trust in our team and will pass along your compliments to Rachelle!

February 25, 2024

Fast and pleasant service. Lauren was very helpful. Arrived in time and helped quickly, finished and everything worked well. More

by Sbakernp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback, Sbakernp! We look forward to assisting you again in the future!

February 24, 2024

The people at the store are professional and very friendly. I will send them a lot of business. More

by REZEKIEL2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Mercedes-Benz of Columbus responded

REZEKIEL2007, thank you so much for your feedback! We appreciate the kind words and will be sure to let Malcolm and Lauren know. We look forward to working with you again in the future!

February 23, 2024

Everyone was very professional and personable. An accurate quote was presented that outlined work that needed to be considered, making it easy to choose what would be done. Rachelle was very hel More

by rock.stein65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your positive experience, rock.stein65! We're delighted to hear that everyone was professional and personable, and that you found the quote accurate and transparent. Rachelle and Rene Garcia appreciate your kind words. If you have any more questions or need further assistance in the future, feel free to reach out. We look forward to serving you again.

February 22, 2024

Excellent service and very professional. Their service is fast and they clean your vehicle. Awesome!! More

by DONALD6262002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Mercedes-Benz of Columbus responded

DONALD6262002, thank you for your kind words! Our commitment to fast and thorough service, along with cleaning your vehicle, is a top priority. We appreciate your feedback and look forward to providing you with awesome service in the future.

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