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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
976 Reviews

976 Reviews of Mercedes-Benz of Columbus - Service Center

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March 12, 2025

Lauren, the service provider was very professional and kept me informed throughout the service, service was completed in a timely manner More

by RBPROPS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2025

Service and communication were impeccable! I was very pleased with how Haley conducted business. I will continue to return here for sales and service needs for my 2016 E350! More

by twatie89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the great experience with your 2016 E350! If you need further assistance or have any other inquiries, feel free to reach out.

February 27, 2025

They are always so kind and helpful every time I have to come up there. The shuttle driver Larry was also wonderful! More

by Ariyanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear you're enjoying the vehicle and that Larry was able to welcome you to our family!

February 26, 2025

Issue handled as quickly as possible. Very pleased with Rachelle’s communication and follow through. All service advisors here are knowledgeable and courteous. More

by ROBINCRAWFORD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're pleased to hear that Rachelle provided excellent communication and follow-through, and that our service advisors were knowledgeable and courteous. We strive to handle issues promptly and efficiently, and we're glad we could meet your expectations. We appreciate your business and look forward to serving you again!

February 25, 2025

They’re Always courteous and professional when handling our business and services for over 20 years. More

by DOWDEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for your loyalty and for sharing your experience with us! We're honored to have been serving you for over 20 years and are thrilled to hear that our team has consistently provided courteous and professional service. We appreciate your continued trust in us and look forward to many more years of serving you!

February 24, 2025

Lauren, in the service department is very pleasant to work with and always very quick to respond. More

by mmastrean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're delighted to hear that Lauren in our service department has been a pleasure to work with and consistently quick to respond. We strive to provide excellent service, and it's great to know that Lauren is meeting those expectations. We appreciate your business and look forward to serving you again!

February 21, 2025

Ms Rachelle is an excellent customer service person ! Don't let her go. Service in Columbus, far exceeds anybody expectations. Keep up the excellent work More

by q_metodio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley McDonald
February 19, 2025

The customer service I received was excellent from the way they took care of my truck to the test drive I had More

by mj89kj00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnest Jenkins
February 17, 2025

Haley is exceptional at her job. She always makes sure you know everything that's going on, and at all stages. She is smart and helpful when is comes to diagnosing an issue. Love her More

by AMYIVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Always a pleasant experience. Rachelle always takes great care of me. I'll be back. More

by BWORDJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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