Mercedes-Benz of Columbus - Service Center

Ms Rachelle is an excellent customer service person ! Don't let her go. Service in Columbus, far exceeds anybody expectations. Keep up the excellent work Don't let her go. Service in Columbus, far exceeds anybody expectations. Keep up the excellent work More

The customer service I received was excellent from the way they took care of my truck to the test drive I had way they took care of my truck to the test drive I had More

Haley is exceptional at her job. She always makes sure you know everything that's going on, and at all stages. She is smart and helpful when is comes to diagnosing an issue. Love her She always makes sure you know everything that's going on, and at all stages. She is smart and helpful when is comes to diagnosing an issue. Love her! More

Always a pleasant experience. Rachelle always takes great care of me. I'll be back. Rachelle always takes great care of me. I'll be back. More

Miss Lauren is extremely helpful, she provides constant updates and is super friendly and approachable. updates and is super friendly and approachable. More

The service was handled by a very courteous and caring technician. The service technician who set up my appointment was helpful. technician. The service technician who set up my appointment was helpful. More

Sorry this took so long but I really want to say that Mercedes Benz service was great. I bought a car from them about 10 years ago and it is still running. That is why I went back to them. I bought the s Mercedes Benz service was great. I bought a car from them about 10 years ago and it is still running. That is why I went back to them. I bought the second car and it did have an issue. I brought it in to them and no questions were asked. They did the repair the same day and even had to order the part. ALL FOR NO CHARGE!! Everyone was so nice. They offered lunch and even gave me a ride to and from the dealership when they found it was going to take a little longer to fix the issue. The car is used and not even a Mercedes. They said I can bring it to them for all my service needs and I will. My experience was excellent from the start. My license plate did not come on time and they brought me a plate to use until the issue was taken care of. They brought it to me at work. I didn't have to go to them, they came to me!! The gentlemen that brought it was very personable. Now that is service with a smile! I will definitely continue to buy from Mercedes Benz of Columbus and recommend them 100%. More

Pleasantly greeted upon entry into dealership. Great experience. Professional and courteous staff. Informed of service to be performed at drop-off. Expectation time of completion was accurate. Great experience. Professional and courteous staff. Informed of service to be performed at drop-off. Expectation time of completion was accurate. More

Once again, Haley exceeded my expectations. MB of Columbus is the only dealership that I trust to work on my vehicle. MB of Columbus is the only dealership that I trust to work on my vehicle. More

Excellent response and service provided. We had an urgent need for a repair, and the service department was able to squeeze us in. We had an urgent need for a repair, and the service department was able to squeeze us in. More