Mercedes-Benz of Columbus - Service Center

So I took my vehicle in for a few items, one of which was a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with a consistent water intrusion/staining on my MB's A-pillar. I sent multiple images showing the staining and the wet spot. Through constant e-mail with Haley (great communication) I took my car in Jun 2. After about a week, I contacted for an update and was told their techs couldn't recreate/locate the leak. I had told them I sent images of staining and they said they would look into it again. By the end of the second week, Mike B advised me the tech, (initials D.D.), could not recreate and that I could pick up the car. During the call he suggested a solution was to wait until it gets wet again, then immediately drive 90 min back to the dealership. So the next day I drive the 90 min to pick up my car, i met another female SA who said there should be no reason to have to 'recreate' as there are pictures showing the staining. She offered to keep the car but after driving all that way I decided to just take the car. On my way out, I did meet I believe he said he was the Shop Foreman or supervisor, but he mentioned me by name and had said he had the techs/ or saw the techs looking for water under the carpet area. Not the A Pillar, under the carper. As I am leaving the dealership in the car, I look over and what do I see? Water spot with even bigger staining meaning it has been getting wet at the dealership. Photos to prove it on my Google Review https://shorturl.at/HXLus More

Mercedes of Columbus is what every car dealer should be about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it about. They actually take care of the customer needs and bends over backwards to accommodate them. I will be getting my next car from them when it is time. More

Everything went great. Vehicle was returned in a timely manner. Thanks to Everyone and Happy Father’s Day. Vehicle was returned in a timely manner. Thanks to Everyone and Happy Father’s Day. More

Always the same, outstanding. Courteous, professional, and prompt. Purchased my S550 here and never serviced anywhere else. Courteous, professional, and prompt. Purchased my S550 here and never serviced anywhere else. More

Everything went great! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! More

Great service, they delivered it back to us when we thought we had to come pick up. They went the extra mile! thought we had to come pick up. They went the extra mile! More

The BEST! I’ve never had a bad experience and their pickup service prevents me from losing days at work. I’ve never had a bad experience and their pickup service prevents me from losing days at work. More

Outstanding service from drop off to pick up. We absolutely love Rachelle at Mercedes-Benz of Columbus Service Dept.!! We absolutely love Rachelle at Mercedes-Benz of Columbus Service Dept.!! More

The people are nice at this dealership. The service time could improve. I was there 3 hours or more for a single tire! The service time could improve. I was there 3 hours or more for a single tire! More

Haley was so helpful in service . They recommended what needed to be done and made it happen that day . I highly recommend Columbus Mercedes ! They recommended what needed to be done and made it happen that day . I highly recommend Columbus Mercedes ! More