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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.7
982 Reviews
Call Service Center (706) 256-6100

982 Reviews of Mercedes-Benz of Columbus - Service Center

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March 27, 2025

It took a lot longer than expected, but thorough inspection! Their shuttle service was great. Other staff members were also very friendly. Great service with great staff! More

by sosimdubu
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We hope to serve you again in the future!

March 26, 2025

Very thorough and helpful ! I appreciate Haleys patience while I went over questions on being a new Mercedes-Benz owner. More

by tillerylauraa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Haley was able to assist you with patience and thoroughness as you navigated being a new Mercedes-Benz owner. We appreciate you choosing us and look forward to the opportunity to help in the future!

Mar 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're thrilled to hear that Brittany, Malcolm, and Debbie are all excellent at their jobs. We appreciate your feedback and look forward to serving you again in the future!

March 24, 2025

Everyone who assisted me was professional, quick and helpful from start to finish even during that lunch time on a Friday . More

by bjomein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that our team was professional, quick, and helpful throughout your visit, even during lunchtime on a Friday. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 20, 2025

The employees are always courteous, kind, and helpful! I trust my car with the Columbus dealership More

by dgtennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that our team at the Columbus dealership was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 18, 2025

Everything was fantastic. Car came back looking great after washing inside and out. Found probably and fixed it plus service. More

by BILLHUNT44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're thrilled to hear that everything was fantastic and that your car came back looking great after the service. Our team is dedicated to providing top-notch service, and we're glad we could address and fix the issue for you. We look forward to serving you again in the future!

March 15, 2025

Super professional, knowledgeable, helpful, and pleasant and friendly staff members, all eager to help the customer. All service experiences have been positive and stress free More

by diverdocohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We look forward to serving you again in the future!

March 12, 2025

Lauren, the service provider was very professional and kept me informed throughout the service, service was completed in a timely manner More

by RBPROPS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Lauren was professional and kept you informed throughout the service. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 06, 2025

Service and communication were impeccable! I was very pleased with how Haley conducted business. I will continue to return here for sales and service needs for my 2016 E350! More

by twatie89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the great experience with your 2016 E350! If you need further assistance or have any other inquiries, feel free to reach out.

February 27, 2025

They are always so kind and helpful every time I have to come up there. The shuttle driver Larry was also wonderful! More

by Ariyanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
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Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear you're enjoying the vehicle and that Larry was able to welcome you to our family!

February 26, 2025

Issue handled as quickly as possible. Very pleased with Rachelle’s communication and follow through. All service advisors here are knowledgeable and courteous. More

by ROBINCRAWFORD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're pleased to hear that Rachelle provided excellent communication and follow-through, and that our service advisors were knowledgeable and courteous. We strive to handle issues promptly and efficiently, and we're glad we could meet your expectations. We appreciate your business and look forward to serving you again!

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