Mercedes-Benz of Boston - Service Center

Anightmare that continues over and over again: I brought my vehicle in to Mercedes Benz of Boston on9/20/17, car would not start, dash board lit up like a Christmas tree, car would locked in park I brought my vehicle in to Mercedes Benz of Boston on9/20/17, car would not start, dash board lit up like a Christmas tree, car would locked in park mode. I was assigned a consultant by the name of Matt, who kept me informed on all the issue and repairs on a timely basis, car was picked up the next day, problem was a defected ESPcontrol unit cost me $1435. But my nightmare began sixty days later, on October 31,2017 got in the car it would not start, dashboard lit up again with all these messages,Radio going Waco, all lights flickering, so I had the car towed back to Mercedes Benz of Boston.On November 1st 2017 I went in to the dealer, as always I was greeted by the most friendliest,polite and professional valet personnel, then I was assigned a consultant by the name of Patrick Tetshaw, and this is where my nightmare began,Right then he inform me that he had a brief look at my vehicle and the carpet was soaking wet, but after a full assessment was done on my vehicle he would contact me.so I was given a Loaner, an I left.Five days went by and I did not heard a word from Mr Tetshaw or Mercedes Benz of Boston, on the six day I called Mr Tetshaw, no response I left several messages, no response. So later that day on November 6th I went in to the office, Mr Tetshaw had no explanation on why he did not kept me informed on my vehicle or why was my call not return. Mr Tetshaw was very nonchalant and very unprofessional. He said I will take you to the repair shop to see your vehicle, your car was assess and the interior stripped down, the vehicle was flooded out due to a major rain storm we had a week prior.He instruct me to contact my insurance company and I left. later I contact my insurance company, I was given a claim number and I was assigned an adjuster.About two hours later I contact Mr Tetshaw I was in disbelieve Mr Tetshaw refuse to take the information from me on the phone, he said I should text him the information. He assure me that he will keep me updated on the vehicle and as soon as the adjuster came out he would let me know. On November 11th the adjuster went out and assess the vehicle, and a estimate was faxed to Mr Tetshaw that same day, and I only learn of the visit because the adjuster sent me a copy of the estimate via email.From November 6th I have not heard a word from Mr Tetshaw or Mercedes Benz of Boston until November 16 , 10 days later informing me that my vehicle was ready for pick up and I should have a check for$3357.57, and that the vehicle would not be release without the full payment including my $1000 deductable.I was in total shock and was amazed of what I was being told. I was livid and my response to Mr Tetshaw was how can my vehicle be ready for pick up, I was never informed , or was icontacted for consent for the repairs to be done, or given an estimation of when the vehicle repairs would be done so I could be prepared for the payment. Mr Tetshaw could be careless his response were ,the insurance gave us the authorization for repairs.I could not believe my ear coming from a professional, I told Mr Tetshaw the only person that can give you consent for repairs is me, I am the owner of the vehicle, I told Mr Tetshaw how unprofessional, disrespectful and callous of him and Mercedes BenzOf Boston to make such decision for repairs without my consent.He never address the matter is only response was your vehicle is ready for pick up. Anyway I told Mr Tetshaw this is an insurance job I have not receive the check as yet where am I to get $3357.57 in a split second, so he said you can pick the vehicle up when you receive the check.On the 21st of November the check arrived, and I went and pick my vehicle up.After retrieving my vehicle and was about to leave I notice an hesitation when the vehicle was place in drive, and that was not there when the car was brought in.i went back to the office and brought it to Mr Tetshaw attention, he insist nothing was wrong with the vehicle, but he had there repair shop foreman Jermy and I went, on a test ride, Jermy also insist nothing was wrong.But I was told if it continues to return, on my way home I notice at traffic lights the vehicle was hesitant and it just got worse,so the next day November 22 I return with the vehicle, when I arrived I explain the problem again to Mr Tetshaw and he said he will have to speak to the repair manager.I sat in the lounge for about 30 minutes with no response, being ignored and everyone went back working like I was not there.After about 45 minutes I started to get very upset of there indignant, rude unprofessional behavior and I went to Mr Tetshaw and I told him I did not appreciate there rude behavior and I need this matter to be address right away.He saw that I was just about ready to blow a lid, and he said he would go and talk to the repair manager, after about 10 minutes he return, and he told me I have to call and make an appointment for next week and to bring the car in then.I blue it and I told him there is no way in xxxx I will leave and return next week, this matter has to be address now. so he gave me a Loaner, and I left that was November 22, I never hear a word back from Mr Tetshaw, Mercedes Benz of Boston of the findings , I try calling Mr Tetshaw, I left several messages and my calls was never return, 15 days later on December 6th I finally got a call from Mr Tetshaw stating your vehicle was ready for pick up Dejavu all over again, I asked Mr Tetshaw it is now 15 days and no one as called to update me on the findings, and why he as not return any of my call.Iwas amazed again of his response, Mr Tetshaw said it is not his responsibility to call a customer, or to keep track if a customer picks there vehicle up, he said your vehicle was completed two weeks ago, but yet I am just getting a call.Anyway I went and pick my vehicle up that same day,and it was confirm that the hesitation that I was feeling in the vehicle was cause from the ESP control unit that was install September 21,2017 a little over 60 days prior, that I paid $1435 to replace was defective, and I was told back in September that I had 2 years warranty on that part, but yet I was told that it was replace again out of goodfaith.Iam at the point where I have lost confidence in these people, because it seems like each time my vehicle is brought in for one thing after the vehicle is picked up 30 days later something else pops up. my vehicle was running great, with no issues until my first visit, then it seems like am problem free until every 30 days.Again the nightmare continues on January 11th 2018 31 days after picking the vehicle up, I notice all these messages on my dash again, and issues that I paid for previously has occur again, so I brought the car back in on January 11,2018, when I arrive I felt like some one that has some kind of contagious disease, and a mental problem. no one wants to hear or believe my complaint, anyway I was assigned a new consultant by the name of Mike Robinson, who was very attentive, compassionate and professional to my repeatable problems, I was given a loaner again, and I was informed by Mr Robinson that he was leaving for vacation the following day, but some one will contact me with the findings, and keep me updated, from January 11 I never heard a word from anyone, no phone calls, no email no update, until 6 days later January 17, I receive a call from a gentleman by the name of Tony informing me that my car was ready for pick up, so I went in to the office on the 18 of January to pick my vehicle up only to fine out that the issues that I made the complaint about was never address and the car was only sitting there for the 6 days and was never assess, even though all the information was place in the system by Mr Robinson, I was very upset and I asked to speak to the service manager Kim, it was shocking to hear there excuses and there explanation that Mr Robinson was on vacation, and she does not know why no one did not contact me and she has no explanation why my vehicle was not attend to.She assure me that she was going to have a Technician drove my vehicle home to try and fine the problem, so I was asked to signed a authorization form, and I was told that the morning of the 19th she would call me with the findings, I have not heard a word from anyone, so on Monday January 22nd I called the office, and I spoke to a young lady by the name of Patty who inform me that Kim went on vacation, and that Mr Robinson will be back onTuesday the 23rd, so I could leave a voice mail for him.which I did, and on Tuesday January 23rd Mr Robinson did contact me with his apologies, and was amaized that no one as contacted me, and that my issues was not address.and he also had no explanation why. Then I received a call again today January24th from Mr Robinson stating that my vehicle was ready for pick up, and he was told there was no findings.But it is unexplainable,unprofessional, disrespectful and unconscionable that my vehicle was held from January 11 to the 23rd with no issue found but no one called to say there is no findings so you can pick your vehicle up 13 days with no explanation. I was referred to Mercedes Benz of Boston by a friend that is also a regular customer and he could not believe of the poor, cold unprofessional behavior that I have encountered over and over again.Herb Chambers need to be aware of the poor unprofessional service that is prestigious reputable empire is being rated at the bottom due to these unethical callous employees.All my life I have dealt with several prestigious dealers and I have never felt so belittling , disrespected, humiliated by anyone like I have encountered by these people, I may not drive a$80,000 Benz but my money has the same color has theres,Herb Chambers should be told that all is customers are not being treated in the same manner. I am a very professional person, I have not disrespect anyone even though I was treated poorly on each and everyone of my visit I have always conduct myself as a lady, except I have spent thousand over the time so if I am not pleased I am entitled to speak my mind, and the matter be address like professionals. after my vehicle is picked up this will be my last visit to Mercedes Benz of Boston, there loss. More

Amazing! Georgina is really helpful since I got my car. She is very nice and able to answer all my questions about my car. She is the one I would recommend to Georgina is really helpful since I got my car. She is very nice and able to answer all my questions about my car. She is the one I would recommend to people who want to get Mercedes! More

best service I just wanted to thank Georgina who went above and beyond to make the servicing of my ML350 so easy and so accommodating! She even took the time to fo I just wanted to thank Georgina who went above and beyond to make the servicing of my ML350 so easy and so accommodating! She even took the time to follow up to make sure everything went well. Also wanted to thank Rick in service for all his help and expertise. The service is the best I have ever experienced!! Thanks again. More

Jeff Davis is the Best personable and always very helpful Always taken very good care of all my needs service dept is always so respectful and greeted with a smile I love them all Matt Cena great guy.Love my Always taken very good care of all my needs service dept is always so respectful and greeted with a smile I love them all Matt Cena great guy.Love my Dealership More

Great communication and service Recently found very little scar on rear bumper. I contacted Alex, sales person I deal with. Alex was super supportive as well as Matt Cena, service c Recently found very little scar on rear bumper. I contacted Alex, sales person I deal with. Alex was super supportive as well as Matt Cena, service consultant. Had very good communication from beginning to job done via email and phone. They are very professional and caring. Appreciated helping to repair bumper and installing carbon diffuser. I love my car more than before! Thank you!!! More

Perfect experience!! I went in for an oil change and came out with a new lease. Alex Fine was awesome-- zero pressure, just honest advise and service. Would definitely go I went in for an oil change and came out with a new lease. Alex Fine was awesome-- zero pressure, just honest advise and service. Would definitely go to him again. Felt there was transparency in the process which is rare! High recommend him here and to anyone looking for a fabulous new Mercedes! More

Thank you Dennis was a great help, showing me everything I needed to know about my new GL450. He was very patien Thank you Dennis, you're the best! Dennis was a great help, showing me everything I needed to know about my new GL450. He was very patien Thank you Dennis, you're the best! More