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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
768 Reviews

768 Reviews of Mercedes-Benz of Boston - Service Center

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November 17, 2021

As usual, the staff in Somerville treats me very professional and will individual attention - super satisfied once again!! More

by Drwilliamson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Drwilliamson responded

All is god

Nov 18, 2021 -

Mercedes-Benz of Boston responded

We're so happy to hear this! Thank you for being a Mercedes-Benz of Boston customer. We appreciate your loyal business and look forward to your next visit!

November 16, 2021

Came in as new customer for a winter tyre purchase, they accommodated me quickly in the weekend to take advantage of a promotion. More

by Michel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Mercedes-Benz of Boston responded

Michel, we are so glad that our team at Mercedes-Benz of Boston can do a great job for you!

November 13, 2021

It’s very good experience and service today. I would like to recommend you to my friends. More

by Aili28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Mercedes-Benz of Boston responded

Thank you for the wonderful review of Mercedes-Benz of Boston! We appreciate you recommending us to your friends and hope you'll be visiting us again in the future. Take care!

November 13, 2021

Responsive and helpful, always taking care of any concerns, I recommend them to all, thanks More

by Pchahraban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Mercedes-Benz of Boston responded

Thank you for the kind review! It means a lot to hear that our team earned your recommendation and we look forward to seeing you next time here at Mercedes-Benz of Boston!

November 13, 2021

Herb Chambers treats his customers like he would like to be treated; with respect, integrity, understanding and exceptional service; his service manager is the best for customer service and exceptional work More

by stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

stan responded

This is the Best dealership anyone could use.Jimmy in service is the Best.

Nov 15, 2021 -

Mercedes-Benz of Boston responded

Thank you so much for this kind review, Stan! We're pleased to have you as a Mercedes-Benz of Boston customer and look forward to helping you with your next vehicle purchase!

Nov 15, 2021 -

stan responded

We wouldn’t buy a car from any other dealer; Herb Chambers is the Best.

November 13, 2021

They were prompt. They delivered and did not try to up charge for unnecessary items! More

by Capella
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Mercedes-Benz of Boston responded

Thank you for taking the time to review your recent visit here at Mercedes-Benz of Boston! We appreciate your feedback and look forward to seeing you again next time!

November 11, 2021

Support staff at Mercedes Chambers is excellent very responsive the survey however is a pain in the neck More

by Frank
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Mercedes-Benz of Boston responded

Thank you, Frank! The Mercedes-Benz of Boston team is happy to hear it!

November 11, 2021

Outstanding customer service along with a courtesy vehicle dropping me off at the boat so I can take it home. The recall item was fixed and the engine light was fixed staff Erica was very courteous More

by Gail.hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Mercedes-Benz of Boston responded

Thank you for the kind words, Gail! It's always a pleasure having you visit us here at Mercedes-Benz of Boston and we look forward to seeing you again next time. Take care!

November 07, 2021

I came on a Saturday, they are very busy, Patrick helped me on coordinating my service B for my GLS 450. They did an excellent job! I will be back for my other services. More

by Jenny
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Mercedes-Benz of Boston responded

We're happy to hear we could help take care of your service needs, Jenny! We look forward to seeing you again at Mercedes-Benz of Boston!

November 06, 2021

The adviser is very helpful and kind they understand my need and get a loaner to go to work. More

by Joerodney64
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Mercedes-Benz of Boston responded

We're glad we could help! Thank you for being a Mercedes-Benz of Boston customer!

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