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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
768 Reviews

768 Reviews of Mercedes-Benz of Boston - Service Center

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February 03, 2022

The service was great , and jimmy was helpful. I would recommend get your service done with them More

by elijah3450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Mercedes-Benz of Boston responded

Thank you for recommending the Mercedes-Benz of Boston team! We appreciate your support and hope you'll be visiting us again in the future!

February 01, 2022

Very pleasant experience! First time there Jimmy got me in and out quickly! Definitely our new place to take our Mercedes More

by Boston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Mercedes-Benz of Boston responded

Thank you for giving us the opportunity to earn your business! Jimmy & the team look forward to serving you again in the future! - Mercedes-Benz of Boston

January 29, 2022

Prompt, efficient, processional, very friendly . I have been a customer for more than 30 years and every time the service had been great and Patrick had been very professional , efficient and accommodating More

by Panfilofederico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Mercedes-Benz of Boston responded

Wow, thank you so much for trusting the Mercedes-Benz of Boston team with your loyal business! We're truly grateful for all of your support over the past 30 years and can't wait to share these kind comments with Patrick & the team. Take care and we'll see you at your next visit!

January 28, 2022

Service staff very helpful and friendly, highly recommend. Best service I have received at a dealership in a long time. More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vo
Jan 28, 2022 -

Mercedes-Benz of Boston responded

We're so happy to hear this, Peter! Thank you for giving us the opportunity to earn your business and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Boston Team

January 28, 2022

Great service from start to finish. Everyone was friendly and professional. I had a loaner and was in and out in no time. More

by Davidbec
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience! We appreciate you coming to visit us here at Mercedes-Benz of Boston and we hope to see you again next time!

January 27, 2022

My experience was wonderful and perfectly.. thank you for the first class service always when I there ;) More

by Dorileni Dume
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Carvajal
Jan 28, 2022 -

Mercedes-Benz of Boston responded

It's our privilege to serve you! Thanks for being a Mercedes-Benz of Boston customer. We look forward to seeing you at your next visit!

January 27, 2022

Nice people and serious service! The service to take you Nice people and serious service! The service to take you home and return is an outstanding promenade with great drivers! More

by maxime crener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molina
Jan 28, 2022 -

Mercedes-Benz of Boston responded

Thank you for the positive feedback, Maxime! Your business is greatly appreciated by all of us here at Mercedes-Benz of Boston and we hope to see you again next time!

January 27, 2022

I had a warranty repair done on my sprinter. Jimmy was a good contact in service and handled the repairs and communications nicely. Thanks. More

by Bfeldman63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Mercedes-Benz of Boston responded

It was our privilege to assist you! Thanks for the great review and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Boston Team

January 26, 2022

Service was not up to the level I expect from Mercedes’. My liason was short with me and not very friendly More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erika Pineda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Mercedes-Benz of Boston responded

Hi Scott - I'm sorry to hear about this and would like the opportunity to get some more details from you so that I can make sure I'm addressing the situation appropriately with my team. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

January 26, 2022

Jimmy from Mercedes of Boston provided excellent service… knowledgeable, courteous, very attentive and kept me informed. Overall an excellent experience. More

by Suziemackie07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Mercedes-Benz of Boston responded

We're happy to hear that Jimmy made the visit to Mercedes-Benz of Boston a five-star experience! Thank you, Suzie!

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