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Mercedes-Benz of Boston

Somerville, MA

Overview
Employees
Reviews
Vehicles
4.9
2,193 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,193 reviews

March 17, 2024

A++ Care and attention from the service department. Schneider is absolutely the best, consistently delivers thorough care, and attention. He’s even shown me some great features I still haven’t learned More

by Sgilles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amel Memic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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Mar 18, 2024 -

Mercedes-Benz of Boston responded

We're delighted to know that Schneider and Joe have been able to provide you with top-notch service at Mercedes-Benz of Boston. It's always our goal to help customers understand their vehicles better, so we're glad they could assist! Thanks for the A++ review!

March 14, 2024

Have been getting services at this location for years and always an amazing experience! Matt Murphy has been my service advisor for the past few years and he’s truly great at what he does! Can always tell he More

by Dan.carrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Mercedes-Benz of Boston responded

Hi Dan! We're so glad to know that Matt has been able to provide you with such excellent service over the years at Mercedes-Benz of Boston. We appreciate your recommendation and look forward to helping keep your Benz in top shape!

March 13, 2024

Great customer communication and service. On time response to diagnose and repair. I will recommend Herb chambers to friends. More

by Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Mercedes-Benz of Boston responded

Hi Christy! We're glad to know that you had a great experience with our team at Mercedes-Benz of Boston. We appreciate your recommendation and look forward to assisting your friends in the future!

March 12, 2024

Jimmy demonstrates exceptional communication skills and dedication to his customers making him highly effective in his profession. More

by jwilson2706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Mercedes-Benz of Boston responded

Hi J Wilson! We're so glad to know that Jimmy's dedication and communication skills made a positive impact on your experience at Mercedes-Benz of Boston. Thanks for the review!

Mar 12, 2024 -

jwilson2706 responded

Jimmy Rocks !!

March 10, 2024

Good attendee at working the requests taken care of my work to be done nicely and promptly More

by Anilveenashah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Mercedes-Benz of Boston responded

Hi Anil! Thank you very much for your kind words! We're thrilled to hear that you found our service prompt and efficient. It's always our top priority to ensure that our customers' needs are taken care of promptly and effectively, so it's truly rewarding to receive such positive feedback at Mercedes-Benz of Boston! Safe travels!

March 07, 2024

Matthew always makes my visit to the dealership quick and easy, alway is communicating throughout the process More

by roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Mercedes-Benz of Boston responded

Hi Roger! It's great to know that Matthew has been able to make your visits quick and easy at Mercedes-Benz of Boston. We appreciate the positive feedback!

March 06, 2024

The bill states that the car was washed and the front interior was vacuumed. Neither was done. The engine cover had finger prints all over the front and sides. Had a clean them off, More

by russellbhigley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Mercedes-Benz of Boston responded

Russell, thank you for reaching out. I will address this feedback with our team so we can take steps to improve in these areas moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Jeff Davis - General Manager - jeff@herbchambers.com

March 05, 2024

Matthew is the sweetest and most caring service writer, helped me out with all my needs. Much appreciated and wouldn’t want to work with anyone else ! Thanks Matthew More

by russell higley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Mercedes-Benz of Boston responded

Hi Russell! It's fantastic to know that Matthew provided you with such outstanding service at Mercedes-Benz of Boston. We're grateful for your feedback and look forward to assisting you again in the future!

March 05, 2024

Matthew was very supportive. Very good experience with my car and his service. Highly recommend you for Mercedes care. Thank you Matthew Joan Van Dorn More

by joanvandorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Mercedes-Benz of Boston responded

Hi Joan! We're so glad to know that Matthew provided you with excellent service at Mercedes-Benz of Boston. Thank you for your recommendation and kind words!

March 03, 2024

Efficient, prompt, professional Highly attentive to my satisfaction Solved my problem quickly and also properly More

by rick.lapine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Mercedes-Benz of Boston responded

Hi Rick! We're glad to know that our team at Mercedes-Benz of Boston was able to efficiently and promptly solve your problem. Thanks for the positive feedback!

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