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Mercedes-Benz of Boston
Somerville, MA
2,259 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,259 reviews
March 14, 2025
I had an extremely disappointing experience at Mercedes-Benz of Boston, particularly when purchasing a new 2025 Mercedes G63 AMG. Initially, we agreed on a selling price with management team, and Mercedes-Benz of Boston, particularly when purchasing a new 2025 Mercedes G63 AMG. Initially, we agreed on a selling price with management team, and I secured financing based on that agreement. However, once I was ready to finalize the deal, the dealership unexpectedly added extra fees, which were never disclosed upfront. The management team, specifically Omar and GSM Chadi, handled the situation in an unprofessional and disrespectful manner. Rather than addressing my concerns, they were dismissive and Omar specifically made derogatory comments, including “I don’t like you, and I don’t want to sell the car to you.” Such treatment is completely unacceptable to anybody, and I am now considering legal action for the blatant discrimination and mistreatment I experienced. The derogatory comments left me feeling disrespected. This dealership appears to prioritize profit over customer service, especially when dealing with high-end vehicles like the G-Wagon. Based on my experience, I would not recommend purchasing a vehicle from Mercedes-Benz of Boston, especially if you value transparency, professionalism, and respectful treatment as a customer. More
by Sion sung
Employees Worked With
March 09, 2025
Good dealership they work well with customers made my process easy. My first Mercedes experience. process easy. My first Mercedes experience. More
by Wilberpena90
Employees Worked With
March 06, 2025
Best car dealer experience I have ever had from price negation to delivery and post delivery service. negation to delivery and post delivery service. More
by dbakst
Employees Worked With
March 01, 2025
Very professional excellent very nice people and satisfied with the work. I appreciate it in one day notice only. satisfied with the work. I appreciate it in one day notice only. More
by Rfedoce
Employees Worked With
February 28, 2025
The best customer service Schneider is the absolute best he always goes above and beyond he always goes above and beyond More
by porche ross
Employees Worked With
February 26, 2025
Mercedes Benz of Boston always goes above and beyond for the customer. I cannot say enough good things about Schneider in the service department! I have been a Herb Chambers customer for a half dozen cars a the customer. I cannot say enough good things about Schneider in the service department! I have been a Herb Chambers customer for a half dozen cars across several dealerships, but now I am a Mercedes Benz of Boston customer exclusively! More
by Sbolster
Employees Worked With
February 24, 2025
Michael and his team worked hard to analyze verify and inform me the customer prior to performing any work. Thank you inform me the customer prior to performing any work. Thank you More
by Carrolmalcolm
Employees Worked With
February 24, 2025
I enjoy going the Somerville Dealership because my car advisor Schneider values me as a customer. He sends service reminders constantly and goes above and beyond to help customers. He is very professi advisor Schneider values me as a customer. He sends service reminders constantly and goes above and beyond to help customers. He is very professional and kind. I had a station wagon Bentz and just purchased another one. More
by Beatrice Falaise
February 23, 2025
It was a fantastic experience buying a car at Mercedes-Benz of Boston. Bertrand and his team were friendly, easy to talk to, knowledgeable and kind. We had a terrific experience and highly recomm Mercedes-Benz of Boston. Bertrand and his team were friendly, easy to talk to, knowledgeable and kind. We had a terrific experience and highly recommend. More
by beamsmeg
Employees Worked With
